Apple AppleCare Help Desk Support provides two designated contacts one year of unlimited support incidents for software installation, launch and use; hardware and software diagnosis and trouble shooting; and issue isolation for Apple-based solutions. Products covered include Apple hardware such as iPad, iPhone, iPod and Mac computers; iOS and OS X operating systems; and most Apple tools and applications including Apple Configurator, iPhone Configuration Utility, Apple Remote Desktop, Aperture, Compressor, Final Cut Pro, iLife, iWork, Logic Pro, MainStage and Motion. The support plan also provides support for the graphical user interface tools in OS X Server. Every AppleCare Help Desk Support plan includes AppleCare technician Training, the only Apple-developed, Apple-approved online service certification training available.
|Service & Support||Technical Support|
|Full Contract Period||1 Year|
|Software Title||Apple Mac OS X Server Software|