DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period. With DroboCare, if something goes wrong, Drobo will send you a replacement Drobo right away, so you'll have it in a few days. With the standard warranty, Drobo is able to ship a replacement only after they receive your unit.
With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase. The DroboCare Support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold.
|Renewal||Can be renewed for a period of 1 year as long as the product is still being sold|
|Hardware Replacement||Advanced replacement when you call, Drobo will send your replacement the same day. Next business day delivery available in US and select European countries|
|Technical Support||12 months of 24x7 technical support from date of activation|