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FUSiON-iO 1 Year Support and Subscription Upgrade Access to Silver Service - for ioFX Series Memory Modules

Usually ships in 7-10 Business Days.
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FUSiON-iO 1 Year Support and Subscription Upgrade Access to Silver Service: Picture 1 regular

About this item

The FUSiON-iO 1 Year Support and Subscription Upgrade Access to Silver Service provides world-class Support and Subscription (SnS) services for Fusion-io ioFX series which enable customers and partners to follow an evolutionary path to powerful and efficient computing.

Subscription service provides access to updates of Fusion-io licensed software products. Support service provides access to the Fusion-io knowledgebase and support engineers to advise, diagnose and solve technical problems related to Fusion-io hardware and software.

The Support and Subscription service allows priority handling based on business impact. It covers all issues involving Fusion-io software and hardware. Moreover, it provides hardware analysis support for any failures encountered.

Key Features

  • Support Benefits: Expert, system-wide diagnosis for issues, configuration and usability involving Fusion-io hardware and software
  • Support Benefits: Rapid and expert response to issues ensures continuity of business
  • Subscription Benefits: Access to up-to-date software and features
  • Subscription Benefits: Protects investment by providing access to enhancements, new features, new platform certifications and the latest updates released during the subscription period
  • Subscription Benefits: Facilitates updates by providing authorization to use all new releases and versions of purchased products while still under Support and Subscription, helping to increase and maintain high levels of productivity

Technical Specs

Hours of Operation Customer's local business hours from 6:00 am - 6:00 pm, Mon-Fri
Response Time 1 hour
Term of Service 1 year
Hardware Replacement Method Ships within 24 business hours, with requested delivery in 2 business days
Access Methods Web/phone/email
Response Method Phone/email
Access to Discussion Forums Yes
Compatibility Fusion-io ioFX series 420GB device
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