FUSiON-iO 1 Year Support and Subscription Upgrade Access to Silver Service - for ioFX Series Memory Modules
Your card will only be charged once item ships.
The FUSiON-iO 1 Year Support and Subscription Upgrade Access to Silver Service provides world-class Support and Subscription (SnS) services for Fusion-io ioFX series which enable customers and partners to follow an evolutionary path to powerful and efficient computing.
Subscription service provides access to updates of Fusion-io licensed software products. Support service provides access to the Fusion-io knowledgebase and support engineers to advise, diagnose and solve technical problems related to Fusion-io hardware and software.
The Support and Subscription service allows priority handling based on business impact. It covers all issues involving Fusion-io software and hardware. Moreover, it provides hardware analysis support for any failures encountered.
|Hours of Operation||Customer's local business hours from 6:00 am - 6:00 pm, Mon-Fri|
|Response Time||1 hour|
|Term of Service||1 year|
|Hardware Replacement Method||Ships within 24 business hours, with requested delivery in 2 business days|
|Access to Discussion Forums||Yes|
|Compatibility||Fusion-io ioFX series 420GB device|