If the case is not emptied routinely, it will pack it so tight that it will stick. I slide the drawer out as far as I can, reach in and remove all of the shredded paper that is still partially in the shredder head. As soon as the drawer is opened at all, the shredder wil not run so it is safe enough. It takes a few reaches in there to knock the paper out of the shredder and pull it towards the front. Each time you get some of the paper the drawer will open a bit more until finally it pops out. Then clean up the paper mess you leave behind, insert the drawer and you are on your way until the next time.
James: Thanks so much. It worked! At first, I could not get it to open at all because it was so full. However, after tapping the sides and bottom, I did get it to budge a little and I just started emptying what I could as I went along. I eventually got all of it out and now it works.
Thank you very much!