I have just received my first set of prints using X Pro1 from a large high street store. They are all very dark and the store says there is nothing they can do! Am I doing something wrong with my camera?
I am not sure how best to answer your question not having seen the images, but it is more than likely a user error. First, I would check the exposure compensation dial to make sure you did not mistakenly more it. This can cause the problem.
Two, the high street store is incorrect that nothing can be done. This is where you download the images and correct with your photo-image software the exposure. Unless they are so severely underexposed, you should be able to produce useable images. Once you correct the photos then take them to the print house for processing.
I am surprised that you did not review the images as you were taking them. This would have been a guide that something may have been off. Also, were you using the OVF or the EVF? With the former you will not see the image as it will appear, but with the electronic you will. I would suggest you review the manual, and customize your viewfinder to include the compensation factor so that even if using the OVF, you will be able to see in the viewfinder if you have moved the dial. Also, make sure you have uploaded to the camera the latest camera and lens firmware. Fuji recently released updates for all equipment except the 55-200mm zoom.