HP Care Pack Services Next Day Onsite Response
If you need onsite support, you'll get it in a day. For fast problem resolution and reliable printer availability, HP offers Next Day Onsite Services.
This service includes a visit from an HP authorized representative to resolve the problem the next business day* after a call is received. This service is available in Canada, Latin America and the United States. Actual service specifications and availability may vary by product and country.
Hardware service description
An HP Authorized Representative will arrive at the customer's site to begin hardware maintenance service between 8:00 am and 5:00 pm local time, Monday through Friday, excluding HP holidays, during the next working day after a call is received. This applies to sites within 100 miles (160 KM) of the HP Support Responsible Offices listed in the HP Care Pack Services Office Guide.
Enhancing support coverage
Warranty: Many HP products include HP Next Day Onsite Response as part of the standard warranty. Enhancement of support may be purchased via HP Care Pack Services, HP Contracts and HP Service Agreements or on a per-incident basis.
HP Care Pack Services?
HP Care Pack Services enhances a standard product warranty for up to 5 years. The HP Care Pack Services must be purchased within 60 days of product purchase. Convenient electronic versions of the packaged HP Care PackServices offer greater flexibility by providing more service options and offering purchase and registration via the web, e-mail or fax.
Select HP hardware products HP-supplied internal components, such as HP Jetdirect cards, memory and CD-ROMs What's not
Consumables, such as ink cartridges and batteries User-preventative maintenance and preventive maintenance kits Non-HP devices Accessories purchased in addition to the base unit, such as HP Omnibook docking stations and port replicators Any product previously repaired by an unauthorized technician or user
In the U.S., HP Customer Care telephone support ** is available Monday through Friday from 8:00 am to 5:00 pm local time, excluding HP holidays. In other countries, hours may vary. Extended telephone support is available for select products
The need for onsite repair must be determined by 6:00pm Eastern Time Zone, Monday through Friday, for next-business-day service. Calls received after 6:00pm on Friday will be logged on Monday and serviced on Tuesday.
Next Day Onsite Response is available as described within a 100-mile (160 KM) radius of HP support offices. A travel fee is charged for service outside the 100-mile (160 KM) radius. Service radius may vary in some countries. Most areas within the continental United States can be serviced the next business day. (Does not include Canada.)