The Logan Palettes Collection offers pre-cut beveled mats in dozens of colors, sizes and styles. Palettes pre-cut mats feature quality 100% buffered acid free white core mat board.
Family owned and operated since 1974, Logan Graphic Products, Inc. is the recognized industry leader offering a vast line of mat cutting equipment and accessories. The Logan product line offers solutions for crafters & hobbyists, artists & photographers, and heavy-duty products for professional framers.
•Pre-Cut Double Mat
•8.5x11" Print Size
•11x14" Outside Size
Reviewed by 2 customers
I have been trying to order this item 4 times and it has never been correct. It is the Logan Graphics Palettes Collection, Pre Cut 11x14" Double Mat with Opening for a 8.5x11" Photo, Colors: Antique White / Maroon. I first ordered it through your amazon store on 3/18/13. I received the wrong item. It had a 9X12 opening instead of the 8.5x11 that I want. I field a claim and received a refund. I ordered it again on 5/13/13 and the same thing happened. I spoke with Sean I. in customer service and he said that the stock numbers were wrong and that it had been corrected. I ordered it again on 7/14/14 and still got the wrong size opening. I called customer service and they assured me that they would have someone double check the size of the opening before sending the item to ensure it was 8.5x11". I just received the replacement and it is once again, a 9X12 opening. Is there any way to actually get the 8.5X11 opening? I am extremely dissatisfied that I have not received the proper item in 4 different instances. I wonder if it is possible to have a real person go to the shelf in the warehouse and measure the opening to ensure I get the item I need. Both your site, and the Logan Graphics company web site indicate that they make one with an 8.5X11" opening. Do I just need to give up and get a refund? Do you know of another vendor that sells the item and can deliver the one I need?
I was disapointed that it took so long for two of my mats to arrive. I have yet to receive them. The quality of the ones I have received are excellent. Unfortunately, I needed all of the mats within 10 days for a photo show.