By Stefan from Finland on 8/26/2008

After three weeks Pharos' support has failed to provide a solution to my problems. Living in Europe and using a non US time & date setting on my PC it is not possible to download logs from this hardware to the software. Only if I (temporary) change the regional settings to English (United States) the logs can be downloaded. And when I try to link data to photos I get a 'Not allowed to access the folder' note, no matter where I store the photos. To register the product was impossible, even after the tip in Jeff G's review, without help from support, which then replied within ten minutes. The thing stopping me from sending the Pharos Trips & Pics back is that it would cost almost as much as I paid for it.

You can't do geo tagging by just using the included CD and there is no information anywhere that says that. You have to download an upgrade software from Pharos site to be able to use it. You first have to register the product to be able to download the upgrade. It's also very hard to register the product because it keep asking for a Registration Code# I don't have. I only have the UPC, Part# and Serial#. I didn't know that the Registration Code# is the Model# of the product (I discovered it via Lucky Guess). I could have given it a 5 star but the frustration I went through prevented me from doing that. They could have at least included a complete instructions manual in the CD. It's a great product once you got it going.

[0 of 1 customers found this review helpful]

a product everyone should have in their arsenal with their digital camera.