Who we are:
Adorama is one of the nation's largest photo retail and mail order suppliers. For over 30 years we have been serving professionals as well as amateurs in the photographic, video, digital imaging and telescope fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.

Contacting Us:   Click here for a full listing >>
In Person: 
Location: 42 West 18th Street 
(Between 5th & 6th Ave.'s) 
New York, NY 10011

By Phone:
Toll Free: 1 (800) 223-2500 (US and Canada)
Local or international: (212) 741-0052

By Fax:
(212) 463-7223

By Mail:
Adorama Inc.
42 West 18th Street
New York, NY 10011

Send the order and payment in U.S. currency
Please call for price confirmation before you mail in your order. 
(Residents of New York and New Jersey are required to add their local sales tax. We do not accept resale or tax exempt status on web orders, please place your order by Phone, Fax or E-Mail)

By E-mail:
   Click here for a full listing >>

Our Hours:   Click here for a full listing >>
By Phone:
Monday through Thursday 9:00 AM to 7:30 PM EST
Friday 9:00 AM to 1:30 PM EST
Sunday 9:30 AM to 5:00 PM EST

In Person: 
Monday through Thursday 9:00 AM to 7:30 PM 
Friday 9:00 AM to 1:30 PM
Sunday 9:30 AM to 5:00 PM

Pricing and Availability:
We strive to keep most items always in stock for immediate delivery (unless we specify that the particular item is available on special order basis only) 
In the event an item is out of stock or for any other reason unable to be shipped, we will notify you (usually within one business day) 
We Charge your Credit Card only at time of actual shipment of item.

Shipping:
Delivery:
Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days up to 6:00 P.M. are generally shipped the same day (subject to verification, as described below). Please note weekend orders, placed on Fridays after 1:00 P.M. will be processed on Monday.
Delivery of Used Merchandise:
Orders for Used items placed on business days up to 1:00 P.M. are generally shipped the same day (subject to verification, as described below). Please note weekend orders, placed on Fridays after 9:00 A.M. will be processed on Monday.

Some orders might be subject to our verification procedure before we can process the order. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are legitimate. If your order requires verification you will receive an e-mail within one business day to advise you about the situation.

Shipping Charges:
Shipping charges are not included in our pricing. Please place your order in the "Shopping Cart" to view the shipping charges.

Shipping Rules:
A signature will usually be required for all UPS shipments upon receipt, therefore someone must be at the delivery address to receive the package and sign for it. Customers who are unable to make arrangements to receive a package at their home address may want to consider their workplace or the home of a neighbour as the primary shipping address. However, this will require an additional verification procedure to prevent fraud.

Packages cannot be rerouted once dispatched from our warehouse; if you require additional help to receive your package, please contact us
  

Our Online Secure Ordering System:
We make every effort to ensure that your purchasing experience at Adorama Camera is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. and are certified by Verisign, an internet leader in security transactions. In addition, we use Internet fraud screening to protect credit card transactions. 

To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment. 

Credit Card Fraud Warranty
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures."

Privacy Policy:

Adorama’s pledge to you:

Adorama respects your privacy. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the Adorama web site, located at www.adorama.com.

Adorama will:

• NOT sell, rent, or lease your personal information
  
• NOT keep you on our mailing lists if you have requested to be removed
  
• NOT share your information with any trading partners unless you have requested information, products, or services that can be best handled by another company

Adorama will:

• Treat your privacy very seriously and will adhere to this Privacy Policy
  
• Promote this Privacy Policy internally so all employees abide by it
  
• Keep this Privacy Policy accurate.

Adorama is one of the nation's largest photo retail and mail order suppliers. For over 30 years we have been serving professionals as well as amateurs in the photographic, video, digital imaging and telescope fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.

1. Types of information we collect
2. How we use your information
3. Children and personally identifiable information
4. Access, accuracy and opt-out rights
5. Security
6. Third party use of information collected on this web site
7. Other important information

1. Types of information we collect:

There are two types of information that Adorama collects online: (1) personally identifiable information supplied by visitors to our web site, and (2) non-personal information gathered as visitors navigate through the web site.

Personally Identifiable Information
Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, address, or email address. Adorama collects personally identifiable information from site visitors in the following instances:

• When you place an order on our site, we require you to provide your name, email address, mailing address, telephone number and credit card information.
  
  
• At the time of ordering, you may also choose to register by creating a user name and password. By registering, you create a user profile which allows us to customize your experience on this web site, as well as provide a faster method for you to submit a request for information to www.adorama.com and receive back either the information or products desired.
  
  
• When you voluntarily provide us with your information via a web form on our web site, or while corresponding with us via email.

It is not necessary to provide any personally identifiable information in order to simply browse our web site.

Non-Personal Information
Adorama routinely gathers non-personal information, including how many people visit this web site, the pages they visit, where they come from, how long they stay, their IP address, and the type of browser they used while visiting. None of this information is used to identify you personally.

Non-personal information is gathered through the use of cookies, web beacons and web server logs.

• A cookie is a small piece of information that a web site sends to a visitor's computer and which is then stored on the visitor's hard drive.
  
  
• A Web beacon is an electronic image, also known as a clear GIF or a single-pixel (1x1). Web beacons can recognize certain types of information on a visitor's computer, such as a visitor's cookie number, the time and date of a page view, and a description of the page where the Web beacon is placed. You may render some Web beacons unusable by rejecting their associated cookies.
  
  
• A web server log is a file where web site activity is stored. Every time a visitor requests a file or web page an entry is made into our server logs. These files include the HTML files and their imbedded graphic images and any other associated files that are transmitted to Web site visitors. Log files can be analyzed and summarized by another program.

Although Adorama uses web server logs, web beacons, and cookies on this web site, we do not know who any visitor is unless that person specifically tells us.

2. How we use your information

Non-Personal Information
Adorama typically uses the non-personal information we collect in order to better understand how you and other visitors use our web site, for system administration, to confirm that you’ve opened the emails that we send you, and to customize your experience when using this web site. For example, we use cookies to ensure that items added to your shopping cart during one visit are accessible to you on subsequent visits until you either place an order or delete the items from the shopping cart.

Personally Identifiable Information
Adorama may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. Adorama has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Unless otherwise required by law, or if pertinent to a judicial or governmental investigation, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.

In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Adorama, or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, information may be transferred as well. We will require third parties who obtain access to your information as a result of a transaction to adhere to this privacy policy as a condition to transferring the information to them.

3. Children and personally identifiable information

This web site is designed for those 15 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 13. If we become aware of a visitor under the age of 13 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.

4. Access, accuracy and opt-out rights

Adorama will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Adorama and would like it removed or modified, please contact us at info@adorama.com. We will use reasonable efforts to comply with your request.

If you don’t want Adorama to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on your web browser. For more information, please consult your web browser documentation. Please keep in mind that if you choose to prevent Adorama from placing cookies onto your desktop, you may not be able to enjoy the full functionality of this web site.

If you have registered on this web site, your personally identifiable information relating to you and your order history are available to you. However, each time you log into your account on this web site, you will be required to provide the password that you created at the time you registered. After providing your password, you can edit or delete your information at any time through the "Account info" page.

We will also provide you the opportunity to opt-out at any time of certain or all contact from Adorama, and we will do everything we can to honor such requests. This choice will generally be offered at the bottom of our on-line or off-line communications to you. If you have any difficulty exercising your choices, please contact us at info@adorama.com, or you may contact us via the following methods:

By Mail:
Adorama Inc.
42 West 18th Street
New York, NY 10011

By Phone:
Toll Free: 1 (800) 223-2500 (US and Canada)
Local or international: (212) 741-0052

By Fax:
(212) 463-7223

5. Security

The security of your information is very important to us. Adorama follows generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. Our ordering system is certified by Verisign, an internet leader in security transactions. In addition, we use Internet fraud screening to protect credit card transactions.

To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment.

Credit Card Fraud Warranty
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank generally cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

If you have any questions about security on our Web site, please contact info@adorama.com.

6. Third party use of information collected on this web site

The Adorama web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Adorama may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. We also may grant limited access to your name and email address to the agency that deploys emails and other marketing campaigns on our behalf for the purpose of improving our marketing outreach programs. Adorama has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Adorama may employ additional third parties to provide marketing services on our behalf. With our approval, these third parties may also place “cookies” onto your computer for analysis purposes. These third party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our web site, the pages visited, the product(s) purchased, and the amount spent. These companies will not have access to information that will allow them to personally identify you.

7. Other important information

If you have any questions that are not answered by this policy, or would like more information about any aspect of this policy, please contact us at info@adorama.com.

Adorama reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications on this privacy policy.

This privacy policy was last updated on: August 2, 2005

Navigational Information:
Adorama.com logs the user's Internet Protocol Address (IP). An IP address is a # that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked, but user is anonymous)

Cookies:
Simply put, a cookie is a small piece of information that web sites use to remember information about users.
The use of cookies is standard on the Internet and many major web sites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The "cookie" itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie you can still access most of the features on the site. We use Cookies for the sole purpose of keeping your shopping cart information, in the event you log out before you finish the order.

Data Sharing:
Adorama Camera does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Adorama Camera gives your name, shipping address, phone number, and order information to our shipping carrier. Adorama Camera also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Adorama Camera has strict guidelines requiring all third parties to keep any shared personal information confidential. 
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at info@adorama.com, or call our Customer Service Representatives at 1-800-815-0702.

Protection of Children:
We never collect or maintain information at our website from those we actually know are under 15 years, nor is any part of our website structured to attract anyone under 15.

Links:
Our Site contains links to other sites with which we associate or are outside our service. These other sites may use their own "cookies", collect data or solicit personal information from you. Please be advised Adorama.com is not responsible for the privacy policies and guidelines on these sites. We suggest you review their policies before you utilize their site.

Our Return / Cancellation Policy:
For the first 14 days of your purchase (First 7 days for video and audio), you may return the merchandise for a full money back refund, excluding any shipping charges (for items which we offer free shipping, our standard shipping charges will be deducted from any refund or credit).

Extended Holiday Return Policy
For purchases made between November 24 and December 24, 2009, we will accept items for return or exchange till Janurary 8, 2010. Providing it meets the requirements specified below.

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please ship your parcel back to Adorama freight prepaid and Insured. Sorry, Adorama cannot accept COD or freight-collect shipments. Return shipping cost (the cost to send an item back to our store) is not reimbursable.

Please enclose a copy of the invoice and tell us whether you want repair / exchange / credit for the returned item.

Please wait 8 days from date we received the package for us to process your return.

IMPORTANT NOTE for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs

We do not accept returns of computers, laptops, notebooks, netbooks, software, film, paper, educational video tapes and DVD's once opened, lamps, batteries, video batteries, ink cartridges, memory cards, tapes, or any other consumable products or items which have been removed from the "blister-pack" packaging. In addition we do not accept returns for processing equipment once used with chemistry, printers (once toner, ink or ribbon cartridges have been installed), underwater equipment once taken underwater.

TVs and Monitors
TVs and Monitors can only be cancelled prior to shipment. Once they are in route to you, the order can not be cancelled or refused. If you do refuse it, you will be responsible for charges of shipping and handling both ways.

Note: Upon delivery, please inspect the TV and insure that it is not physically damaged and in operable condition. DO NOT SIGN the delivery manifest until you have inspected the TV. Once you sign for the item, you are signing acceptance of the product as is. If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as a witness to the damages.

TVs and Monitors 20 inches and up, computers Laser Printers, are not accepted for credit, refund or exchange and must be repaired by manufacturers' authorized service centers.

Mobile Phones & Smart Phones
Phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no signs of use. Defective Phones will be exchanged for the same model only.

Our return address is:
Order Processing
7 Slater Drive
Elizabeth, NJ 07206.

If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.


Cancellations:
If you would like to cancel your order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. See above for our Return policy

Still Have Questions? Contact Customer Service

phone: 800-815-0702

phone: 212-741-0466

fax: 212-645-4533

e-mail: service@adorama.com »

hours: Mon-Thur: 9:30-5:30, Friday: 9:30-12:30

Product Warranties:
All new merchandise bought from Adorama are genuine, authentic and of consistent high quality and value. All items are warranted by either the manufacturer's warranty or if it is Grey market equipment it will be covered by Adorama for one year from date of shipment 

Products requiring repair (other than Grey Market products) should be sent directly to the manufacturer/distributor for service. Adorama is not liable if the manufacturer/distributor fails to perform warranty service

Used Equipment carries a 90 day Warranty
Pal Video Equipment carries a 90 day Warranty

Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at Adorama Camera. Improper repair or warranty service performed by someone other than Adorama Camera will void this warranty. Adorama Camera DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. For additional information on how to obtain warranty service, please contact our Customer Service Department at 1-800-815-0702.

Payment Information:

Payment Methods

Credit Cards:
We accept MasterCard, Visa, American Express, or Discover.
Please provide us the billing information of the credit card you are using. Billing information would include the following: Name, address and telephone number of the card owner as recorded by the bank or other issuer of the credit card. If you are using a shipping address which is different from the billing address then please provide us the telephone number of the shipping address.

Check:
If you would like to pay by check. Please print out your order (as instructed on the site at closing of order) and mail it to us with a check enclosed. We will process your order immediately if you send us a bank check or a certified check. Personal & business checks take 12 days to clear.

COD:
We do not accept COD orders on line please call in or Email your order. COD Payment must be with certified check or money order, payable to Adorama Inc

International Orders:

Duties and Taxes
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country and brokerage fees / custom clearance charges which may be imposed by the carrier . These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
In the event a shipment is refused and returned, any taxes, duties, custom fees , brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Typographical and Price Errors:

This web site is intended to be a guide only. Some items illustrated are for display purposes only, and are not necessarily included in the purchase price. Specifications may change without notice.

All items offered for sale are subject to availability. Many items in this catalog and web site come from various sources. Adorama is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We reaffirm our pledge to offer excellent service and the highest quality at the lowest price.

We make every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status.

We are not responsible for typographical or pictorial errors. Pictures are for illustration purposes only and may not be exact.