Your Adorama VIP Membership provides a one (1) year extension to your new product’s manufacturer warranty, protecting you from future repair costs, with its exclusive Extended Protection Benefit (the “Benefit”). This Extended Protection Benefit is administered by New Leaf Service Contracts, 8700 Freeport Parkway, Irving, TX 75063.
In addition to the security offered by dealing with a leader in the industry, the obligations assumed under the terms of this Benefit are fully insured by a Starr Indemnity & Liability Company. 399 Park Avenue, New York, NY 10022.
Please keep this document in a safe place along with the sales receipt and original manufacturer’s warranty card you received when you purchased your product new from Adorama. The original sales receipt and original manufacturer’s warranty card will be required before a claim or service can be set up. This document will serve as a valuable reference guide and will help you determine what is covered by the Benefit. The Administrator will assist you in understanding your benefits.
The protection offered under this Benefit is among the most dependable and comprehensive available. This Benefit covers products purchased as new from Adorama, and manufactured for use in the United States, which at the time of purchase included a manufacturer’s original or factory-refurbished warranty valid in the United States. In order to be eligible for the Benefit, the manufacturer's original warranty must provide at least 90 days parts and labor coverage. This Benefit covers mechanical and electrical failures that would normally be covered by the original manufacturer’s written warranty, unless otherwise stated in the Exclusions from Coverage section of this document. Coverage only applies to products used non-commercially. Accessories and/or add-on options purchased separately and not essential to the basic function of the covered product are not eligible for coverage. Only products purchased at Adorama are eligible for coverage under the Benefit. There is no deductible under this Benefit.
Adorama VIP Membership Benefit: The Benefit provides a one (1) year extension of the manufacturer’s warranty for products purchased from Adorama during the VIP Membership term. Products purchased before or after the VIP Membership term are not eligible for coverage under the Benefit. Coverage under this Benefit begins upon the expiration of the shortest portion of the manufacturer’s original or factory-refurbished parts and/or labor warranty, and continues for one (1) year. During the manufacturer’s warranty period, any parts, labor, on-site service or shipping costs covered by that warranty are the sole responsibility of the manufacturer. After each portion or all of the manufacturer’s warranty expires, this Benefit will furnish replacement parts and/or labor necessary to restore your covered product to standard manufacturer’s operating condition. If service is required because of a product failure during normal usage, the Administrator has the option to repair the defective product or replace it with a product of equal or similar features and functionality, though not necessarily the same brand. A replacement part or product may be new or refurbished.
Technological advances may result in a replacement product with a lower selling price than the original product. No refunds will be made based on the replacement product cost difference. The most we will pay on any single repair to your covered product or its replacement is the price you paid for the original product, excluding taxes, less paid claims. If we replace the covered product in its entirety, our maximum liability has been met under this benefit and there will no longer be coverage under the terms of this benefit for this product. Replacement products will include a manufacturer’s warranty and the retailer. If the covered product is not repairable and a replacement product is not available, we will refund up to the product purchase price, excluding taxes, less paid claims, and the benefit will be fulfilled and all obligations satisfied for this product. Should repair parts become unavailable because a manufacturer has gone out of business or if a manufacturer no longer provides product support and all parts sources have been exhausted during the coverage period of this Benefit, the Administrator/Obligor shall be excused from performance hereunder. Replacement products may be new or rebuilt products. In no event shall the Administrator be liable for any damages as a result of the unavailability of repair parts. In no event shall the obligation to administer claims
extend beyond the term of coverage commencing upon the date of product purchase. You may be required to ship or deliver the defective product prior to receiving reimbursement or a replacement product. The Administrator/Obligor and Insurance Company own all parts removed from repaired products or complete units replaced in their entirety. If it is determined the problem is not covered under the terms of the Benefit or there is a “no problem found” diagnosis, you will be responsible for any related charges to the service center. Failure to pay any such related charges will result in termination of any further coverage under the Benefit.
Limit of Liability: For any single claim, the limit of liability under this Benefit is the lesser of (1) cost of authorized repairs, (2) cost of product replacement with a product with comparable performance, (3) cost of reimbursement for repairs or replacement authorized in advance by New Leaf Service Contracts, LLC or (4) the price that you originally paid for the product. UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY UNDER THIS BENEFIT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT COVERED. In the event that the total of any and all authorized repairs and other coverage exceed the purchase price paid for the product, or we replace the product, we shall have satisfied all of our obligations under this Benefit for the product.
On-site Service: If your Benefit provides on-site service and your product needs repair, call 1.877.659.6518 to
arrange service. An adult of legal age must be present at the location where on-site service will occur. If you live beyond a 50-mile radius of an authorized service center, you may be required to pay additional trip charges required over the 50-mile radius. While most products can be repaired on-site, some products, due to their sensitive, technical nature, require the controlled environment of a factory authorized service center; therefore, on-site repair is not possible. This Benefit does not cover labor or materials to obtain access to covered components if structural modification or repair is required. It is your responsibility to ensure that the covered product is accessible to the service technician.
Carry-In Service: If your Benefit provides carry-in service and your covered product needs repair, call 1.877.659.6518 to arrange service. While most products can be repaired locally, some products, due to their sensitive, technical nature, require the controlled environment of a factory authorized service center; therefore, a local repair facility may not be available. You are responsible for transporting your product to the designated service center. The product may be carried into or shipped (postage pre-paid and insured) to the designated service center. The product will be returned to you at no additional cost, if an authorized service is performed.
If the Administrator fails to pay or provide service on a claim within 60 days after proof of loss has been filed, you are entitled to make a written claim directly against the Insurer, Starr Indemnity & Liability Company, 399 Park Avenue, New York, NY 10022. Please enclose a copy of your Benefit and proof of product purchase. If the covered product is exchanged by the manufacturer or retailer, you must keep all records and original receipts with the date of exchange, make, model, and serial number of the replacement product. This Benefit is non-transferrable. The cancellation provisions of the Benefit apply only to the original purchaser of the Benefit.
The Benefit, including the terms, conditions, limitations, exceptions and exclusions, the sales receipt for your covered product, and the original manufacturer’s warranty card constitutes the entire agreement and no representation, promise or condition not contained herein shall modify these items, except as required by law.
The Benefit does not cover any failure that was not covered under the original manufacturer’s warranty. The Benefit does not cover any loss, repairs or damage caused by or resulting from: pre-existing conditions incurred or known to you (pre-existing means a condition that within all reasonable mechanical probability relates to the mechanical fitness of your covered merchandise prior to Benefit issuance); improper packaging and/or transportation damage during shipment to a service center or relocation of the covered equipment; installation, removal, reinstallation or improper installation of components, upgrades, attachments or peripherals; damage or other equipment failure due to causes beyond our control such as environmental conditions, exposure to weather conditions or acts of nature including, but not limited to: fire, floods, smoke, sand, dirt, lightning, moisture or water damage, freezes, storms, wind or windstorm, hail, earthquake, etc.; damage or failure caused by riot, nuclear radiation, war or hostile action, radioactive contamination, etc.; battery failure or leakage; collision with another object, collapse, explosion, liquid spillage of any kind by any owner, employee, third party, repair personnel, etc., unless covered under a service Benefit which specifically includes any of the defined causes; interruption of gas or electrical service; neglect, negligence, misuse, abuse, intentional physical/mechanical/electronic damage or malicious mischief, theft or mysterious disappearance, vandalism, rust, corrosion, warping, bending, animal or insect infestation, etc. to the covered product or any component; accidental damage, including physical/mechanical/electronic damage cause by dropping; damage, warping, bending or rusting of any kind to the housing, cabinetry, outside casing or frame of the product or any non- operating part, including but not limited to plastic, or decorative parts such as hinges, knobs, door liners, glass, handles, masks, rack rollers, shelves, etc.; loss of or repair to any components within the product not originally covered by the manufacturer’s warranty or are considered expendable or consumer replaceable items and are designed to be consumed during the life of the covered product such as but not limited to, lamps, bulbs, tubes, filters, lint screens, external hoses, baskets or buckets, cords, wiring, cables, fuses, keypads, switches, connectors, batteries, toner, ribbons, belts, gaskets, drums, developer, ink or ink cartridges or any other parts or materials which are designed to be consumed during the life of the covered product; improper installation of customer replaceable components, modules, parts or peripherals and/or installation of incorrect parts; failure to product attachments not provided by the manufacturer or included in the original sale; failure to reset timer after a lamp replacement; or exploding or dimming lamps; repairs for cosmetic damage or imperfections or to structural items when they do not impact operational performance of the covered product; non-failure problems including but not limited to noises, squeaks, etc.; operational errors on the part of the consumer; removal, installation, reinstallation, unauthorized repairs, etc., of any internal component or covered product including but not limited to adjustments, manipulation or modifications made by anyone other than an authorized service technician; loss of power, improper use of electrical/power, power “brown-out”, power overload or power surge unless covered as further defined in the Special Features section of this document; any resultant malfunction or damage of or to an operating part of the covered product from failure to provide manufacturer’s recommended maintenance or operation/storage of the covered product in conditions outside manufacturer specifications or use of a covered product in such a manner as would void coverage under the manufacturer’s warranty or that are used in a manner inconsistent with the design of the equipment or manufacturer instructions or specifications; normal periodic or preventative maintenance, user education, set up adjustments; cleanings or any repair covered by a manufacturer warranty or other insurance; software and software related problems; damage resulting from computer viruses; any damage to recording media including any program, data or setup resident on any mass storage devices including but not limited to hard drives, CD-ROM devices, floppy diskettes, tape drives or tape backups as a result of the malfunction of or damage to an operating part of the covered product; signal reception or transmission problems resulting from external causes.
Other exclusions include, but are not limited to: covered products subject to a manufacturer recall or rework to repair design or component deficiencies, improper construction, manufacturer error, etc. regardless of the manufacturer’s ability to pay for such repairs; unauthorized modifications and adjustments, alterations, manipulation or repair made by anyone other than an authorized service technician; covered products with removed or altered serial numbers; consequential damages or delay in rendering service under this Benefit, or loss of use or data during the period the covered product is at an authorized repair facility or otherwise awaiting parts; television or personal computer monitor screen imperfections including burned-in images in CRT or Plasma Screens caused by video games, prolonged display of one or more video signals, unit abuse or for any other reason; repair of LCD/Plasma resolution/failure, pixel burnout or other image failure not in accordance with the manufacturer’s specifications and/or minimum display standards; control adjustments made to televisions to enhance screen image quality; Plasma Televisions in use at or above 6,000 feet above sea level unless specifically designed for use above that altitude; all products and/or components that are used in applications that require continuous business and/or commercial operation, or are used for commercial, industrial, educational or public use purposes or offered on a rental basis; equipment sold without a manufacturer’s warranty or “as is”. This Benefit does not cover the cost of removal or disposal of this product in order
to comply with EPA disposal requirements. The Benefit excludes assisting consumers to obtain necessary hardware (converter boxes) for converting analog television signals to digital television signals or for any repairs or modifications as a result of the unavailability of analog broadcasting.
You are responsible for backing up all software and data on a regular basis and prior to commencement of any repair. This Benefit does not cover restoration of software or data, or data retrieval to your covered product. If your covered product experiences a failure or damage that is excluded from coverage under this Section or in the event of a repair incident wherein there is a “no problem found” diagnosis from the manufacturer or a manufacturer- authorized repair source, then you are responsible for all repair costs including shipping costs and/or the cost of on- site service.
Under no circumstances shall the retailer, Administrator/Obligor, or the Insurer be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, loss of data, and the like), even if any party has been advised of the possibility of such damages. This Benefit will not cover any defects that are subject to a manufacturer’s program of reimbursement. This Benefit is not a service contract, warranty or insurance policy. This Benefit is not intended to create or limit any implied warranties concerning your product, which may or may not exist under applicable law.
If you have a right to recover against another party for anything we have paid under the Benefit, your rights shall become our rights. You shall do whatever is necessary to enable us to enforce these rights. We shall recover only the excess after you are fully compensated for your loss.
These terms & conditions are available by calling 1.877.659.6518 to have a copy mailed to you.