Adorama is one of the nation's largest photo retail and mail order suppliers. For over 35 years we have been serving professionals as well as amateurs in the photographic, video, digital imaging and telescope fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.
Placing an Order
Online ordering is secure, fast and easy:
Adorama accepts VISA, MasterCard, American Express, Discover, PayPal, Bill Me Later and Google Checkout.
Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.
Checks / COD
We do not accept Checks or COD orders Sorry.
Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order requires verification, you will be notified by email within one business day.
Local sales tax applies to orders being delivered in New York and New Jersey. We do not accept resale or tax exempt status on online orders. If you wish to apply a tax exempt form to your order, please place your order by phone, email or fax.
International orders are subject to tax, duty and import fees. See International Orders.
Check Order Status
Simply log in to your account and check the progress of your order while it's being processed.
Pending - order has been submitted and is being imported to our database
Track Your Order
We email you a tracking number as soon as it's available (Note: it may take up to 24 hours to be updated online). You can track your order by logging in to your account and clicking the "Track Orders" link.
Canceling an Order
You can cancel your order provided it hasn't yet entered the shipping process. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund. See Return policy.
We strive to keep most items in stock for immediate delivery (unless we specify that its available on Special Order basis only).
In the event that an item is out of stock or for any other reason it's unable to be shipped, we will notify you usually within one business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment, there might be a hold on the funds until the time of shipment.
Shipping charges are not included in our pricing. Please place your order in the "Shopping Cart" to view shipping charges.
Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days up to 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on Monday.
Delivery of TV's and other oversized items:
Oversize items like large Televisions might ship a day later.
Delivery of Used Merchandise:
Orders for Used items placed on business days up to 1:00 PM ET are generally shipped the same day (subject to verification, as described below). Please note weekend orders, placed on Fridays after 9:00 AM ET will be processed on Monday.
Adorama ships throughout the U.S., Canada and to over 200 countries worldwide. Please see the listing here.
A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.
Damaged / Missing Items upon delivery
Damaged in delivery: If you've found damage to the package or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: All missing items claim must be reported within 5 business days of delivery, contact us to report a missing item from your shipment.
TV's or other items shipped by truck: Upon delivery, please inspect the item to insure it's the correct model, in operable condition and that it's not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.
InStore Pickup Option
Please note the following restrictions:
To receive expedited service, present a copy of this e-mail to the employee at the entrance who will direct you to the pickup counter. Please allow extra time for large items. To avoid cancellation, please pick up your item(s) within 48 hours.
Call us toll-free at 1-800-223-2500 ext. 2231 with any questions.
Store Pickup Hours:
International tax and duty: International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. Adorama has no control over these charges and cannot predict what they might be.
Due to high International shipping costs and taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
Shipping to Canada
Adorama offers Hassle free shipping to Canada. By using our service and prepaying all Canadian VAT and duties we are able to expedite your order through customs. The final price you pay at checkout will include all cross border brokerage fees and taxes. You will not be responsible for any additional charges. Adorama makes every attempt to obtain the most current tax classifications and rates to determine the correct VAT and duties. Duties and taxes are calculated based on HST, PST, GST, NAFTA and the individual product classification.
Not all products on our site allow you to choose this option. If the product you purchase doesn’t offer this prepaid option you will be responsible for all customs fees and import taxes.
All international shipments require a signature upon delivery. An additional return shipping charge will be assessed for orders that are refused.
Estimated Shipping Times:
Returns & Exchange
Returning an Item
At Adorama, we strive to make our customers' return process hassle free. As all returns must meet our guidelines, please review our full Return policy carefully.
Ship the package back freight prepaid, to:
Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
Please allow up to 8 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.
Items that cannot be returned
Items from the following categories may not be returned once opened:
Items from the following categories may not be returned:
If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.
All products are covered by the manufacturer's warranty.
Adorama's warranty provides coverage for defects in manufacturing only, and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. The warranty is valid only at Adorama Camera. Improper repair or warranty service performed by someone other than Adorama Camera will void this warranty.
Adorama Camera disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. Our warranty provides specific legal rights, however, you may have additional rights, which vary from state to state.
As some states do not allow the exclusion or limitation of incidental or consequential damages, the above limitation may not apply. Our warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact us.
Products & Pricing
For additional information on Adorama photographic products, visit the following manufacturer Web sites: http://www.adorama.com/catalog.tpl?op=Links
Who refurbishes the units?
They are all refurbished by the manufacturer (unless specified otherwise) to the original company's specifications.
Why does availability seem unpredictable?
Unlike new inventory, we can’t order refurbs in – we have to wait for the manufacturers to contact us when they have a batch to sell.
What are the advantages of refurbished goods?
All refurbished items will have been checked over by the manufacturer by hand, inspected very thoroughly, diagnosed, and calibrated by experienced technicians, and could therefore turn out to be more dependable than a new item - which will only have been checked by a process of systematic quality control protocol (ie by random sampling as it comes off the conveyor belt).
What about firmware updates?
Refurbished goods are shipped with the firmware updates and latest fixes which were completed at whatever stage it was at when we took delivery.
What type of warranty does Adorama offer on "Refurbished" goods?
All refurbished equipment sold by Adorama include a 90-day return-to-manufacturer warranty (unless specified otherwise). Canon Refurbished include a 90 day return-t0-Adorama Warranty
Do I need a warranty certificate for repairs on refurbished goods?
No, your Adorama invoice is all you need to get warranty service on refurbished products (or just your order number, for Canon refurbs).
What is the Grey Market?
"Grey Market," also known as "direct import," are products imported directly into the U.S., and not through the manufacturer's authorized agent/distributor.
Are "Grey Market" products legally imported?
Yes, it is perfectly legal to directly import these products and sell them in the U.S.
What are the advantages of "Grey Market" goods?
There is no factory-authorized middleman involved in the import of these products, so the costs are lower. As a result, the customer pays less. In addition, many items that are in short supply or are not imported at all by the manufacturer's authorized distributors, are available in the "Grey Market."
Are there any disadvantages of "Grey Market" goods?
Because there is no factory-authorized middleman, there is no manufacturer's warranty. However, "Grey Market" products purchased from Adorama are warrantied by Adorama Camera and are returned to Adorama Camera for any warranty repair.
Are there product differences in "Grey Market" goods?
There is no difference in the actual products. In most cases, they are manufactured in the same place by the same people and with the same materials. Occasionally, manufacturers will give them a different name. For example, the Olympus USA Digital Stylus Cameras are called Olympus MJU Cameras in Europe.
What type of warranty does Adorama offer on "Grey Market" goods?
On "Grey Market" products purchased from Adorama, we offer the same warranty as the U.S. warrantied products carry, for a period of one year. The only difference is that the product would need to be shipped to Adorama for warranty service.
Do I need a warranty certificate for repairs on "Grey Market" goods?
No, your Adorama invoice is all you need to get warranty service on "Grey Market" products.
What happens after the warranty expires?
Just like products with an expired manufacturers' warranty, you can take the product to any convenient repair shop and pay for the repair.
Since an item can be marked as "Open Box" for many different reasons (i.e., returned without original packaging, writing on the original packaging, or manuals, packaging and items opened and tested) they may not include all accessories, manuals or original packaging. We recommend that you inspect and test the product immediately upon receipt. Open Box items are covered under original manufacturer's warranty.
Adorama gift cards and gift certificates are a smart way for friends and family to choose the photographic or electronic gift that's right for them, while staying within your budget.
To order a gift card or gift certificate, click here
Rebates are honored by the manufacturer who issues them. Adorama will provide you with the required information and forms to claim a rebate. For a list of rebates and to obtain claim forms, click here.
Trade In Department
Adorama pays top dollar for used photo and video equipment. We buy all models of cameras, including old half frames and new digital format, lenses, and accessories, as well as video and binoculars. We will evaluate your equipment and give an honest and fair offer.
You can choose to bring the equipment to our New York store at 42 West 18th Street, or mail it to:
We can also arrange for a free pickup.
If you accept the offer, we will immediately give you a check. If you prefer, you can use it as credit against any Adorama purchase. If you don't accept our offer, we'll return the merchandise to you, fully insured at our expense.
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Privacy & Security
Adorama is one of the nation's largest photo retail and mail order suppliers. For over 30 years, we've served professionals as well as novices in the photographic, video, digital imaging and telescope fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.
Adorama will not:
Secure Online Ordering System
Adorama makes every effort to ensure that your online purchasing experience at is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypts the information sent between your computer and our database, and is certified by VeriSign, an Internet leader in security transactions. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you're viewing a secure Web page. All browsers also display an "s" after the "http" (https://..) in the Web site address to indicate you're in a secure environment.
Credit Card Fraud Warranty
Adorama guarantees that every online transaction you make will be 100% safe. You pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank generally cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted, through no fault of your own, from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
If you have any questions about security on Adorama.com, please contact us.
Adorama.com logs the user's Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information — the user session is tracked, but user is anonymous.
Cookies & Data Sharing
Adorama does not provide any third party with any individually identifiable information other than information necessary to complete your order. Specifically, Adorama Camera gives your name, shipping address, phone number, and order information to our shipping carrier. Adorama Camera also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Adorama Camera has strict guidelines requiring all third parties to keep any shared personal information confidential.
If you have additional questions, please email us at firstname.lastname@example.org or call our Customer Service Representatives at 1-800-815-0702.
Types of Information Collected
There are two types of information that Adorama collects online: (1) personally identifiable information supplied by visitors to our Web site, and (2) non-personal information gathered as visitors navigate through the Web site.
Personally Identifiable Information
Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, address, or email address. Adorama collects personally identifiable information from site visitors in the following instances:
Adorama routinely gathers non-personal information, including how many people visit our Web site, the pages they visit, where they come from, how long they stay, their IP address, and the type of browser they used while visiting. None of this information is used to identify you personally.
Although Adorama uses Web server logs, Web beacons, and cookies on our Web site, we do not know who any visitor is unless that individual specifically tells us.
How We Use Your Information
Personally Identifiable Information
Adorama may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. Adorama has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.
Unless otherwise required by law, or if pertinent to a judicial or governmental investigation, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.
Children & Personally Identifiable Information
This Web site is designed for those 15 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 13. If we become aware of a visitor under the age of 13 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.
Access, Accuracy and Opt-out Rights
Adorama will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Adorama and would like it removed or modified, please contact us at email@example.com. We will use reasonable efforts to comply with your request.
If you don't want Adorama to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on your Web browser. For more information, please consult your Web browser documentation. Please keep in mind that if you choose to prevent Adorama from placing cookies onto your desktop, you may not be able to enjoy the full functionality of this Web site.
If you have registered on this Web site, your personally identifiable information relating to you and your order history are available to you. However, each time you log into your account on this Web site, you will be required to provide the password that you created at the time you registered. After providing your password, you can edit or delete your information at any time through the "Account Info" page.
We will also provide you the opportunity to opt out at any time of certain or all contact from Adorama, and we will do everything we can to honor such requests. This choice will generally be offered at the bottom of our online or off-line communications to you. If you have any difficulty exercising your choices, please contact us at firstname.lastname@example.org, or:
The security of your information is very important to us. Adorama follows generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive the information. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. Our ordering system is certified by VeriSign, an Internet leader in security transactions. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure Web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment.
Third Party Use of Information Collected on Adorama.com
The Adorama Web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.
Adorama may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. We also may grant limited access to your name and email address to the agency that deploys emails and other marketing campaigns on our behalf for the purpose of improving our marketing outreach programs. Adorama has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.
Adorama may employ additional third parties to provide marketing services on our behalf. With our approval, these third parties may also place cookies onto your computer for analysis purposes. These third party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third party companies will only have access to non-personal information about your visit or transaction, such as the URLS, which lead you to and around our Web site, the pages visited, the product(s) purchased, and the amount spent. These companies will not have access to information that will allow them to personally identify you.
Protection of Children
We never collect or maintain information at our Web site from those we actually know are under 15 years, nor is any part of our Web site structured to attract anyone under 15.
Other Important Information
If you have any questions that are not answered by this policy, or you would like more information about any aspect of this policy, please contact us.
Our Web site contains links to other sites with which we associate, or which are outside our service. These other sites may use their own cookies, collect data or solicit personal information from you. Please be advised, Adorama.com is not responsible for the Privacy Policies and guidelines on these sites. We suggest you review their policies before you utilize their site.
Terms & Conditions
Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by Adorama Camera, is accepted within the State of New York, and purchaser consents to the jurisdiction of the courts of the courts of the State of New York for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of the State of New York shall apply.
By opening or using a product purchased from Adorama, the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please ship the product back to Adorama unopened within 5 days of receipt for a full refund (less shipping and handling charges).
Adorama Camera makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law.
Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchaser, and Seller shall have no responsibility in connection with such determination.
Adorama Camera will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Adorama in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.
Order Acceptance and Limitations
Order confirmation given to you through Adorama Camera does not guarantee our acceptance of your order, nor does it constitute confirmation of an offer to sell. Adorama Camera reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
At times, we may experience a shortage of certain items. At these times, we reserve the right to restrict the quantity of a particular item ordered. We will notify you if a situation like this occurs, In addition . Adorama Camera may, at its own discretion, limit quantities sold in each order or to each person or household.
Some items, marked as such, are intended solely for use by students, teachers, or faculty members at educational institutions. Upon order of these items, Adorama Camera may request verification of educational status (e.g. student ID).
We do not sell to those who intend to resell products offered through Adorama.com, including dealers, resellers, exporters, wholesalers, or customers. Adorama Camera reserves the right to decline or cancel an order at any time.
Typographical, Illustration and Price Errors
Adorama.com is intended to be a guide only. Some item illustrations are for display purposes only, may not be exact, and are not necessarily included in the purchase price. Adorama is not responsible for typographical or pictorial errors, and specifications may change without notice.
All items offered for sale are subject to availability. Many items on our Web site or catalog site come from various sources. Adorama is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition, some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.