{"id":3723,"date":"2009-09-06T20:00:00","date_gmt":"2009-09-06T20:00:00","guid":{"rendered":"http:\/\/dev.wordpress\/?p=3723"},"modified":"2022-11-08T10:27:20","modified_gmt":"2022-11-08T15:27:20","slug":"troubleshooting-your-digital-point-and-shoot-camera","status":"publish","type":"post","link":"https:\/\/www.adorama.com\/alc\/troubleshooting-your-digital-point-and-shoot-camera\/","title":{"rendered":"Common Camera Problems: How to Troubleshoot Your Digital Camera"},"content":{"rendered":"\r\n<p>There you are, on the vacation of a lifetime with an incredible view before you and BOOM, your camera decides to have an attitude problem.\u00a0Here, we&#8217;re breaking down 10 common camera breakdowns and how you should troubleshoot them.<\/p>\r\n\r\n\r\n\r\n<p>Camera breakdowns happen at the most inopportune times, and are never convenient. The good news though is that many of the issues that you encounter can either be fixed by you on-the-spot, or by a knowledgeable technician. The trick in these situations is to recognize your limits and know when to let the camera repair pros step in. And while every incident is unique, the following are some common situations that you may encounter if your camera malfunctions and some first aid tips you can try before boxing it up for a factory repair.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Common Camera Problems &amp; How to Troubleshoot<\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">1. Non-functioning camera<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>You\u2019ve recharged your battery and your camera is still unresponsive. There are several physical items that could cause this situation. When trouble shooting, the first rule is to always check the physical parts of the camera. No power can mean a faulty battery, a battery without power, a faulty charger, or dirty contacts.<\/li>\r\n<li>Try replacing the battery with a known good battery. Some cameras allow you to use regular \u201cAA\u201d batteries. Put in a fresh set of alkaline batteries to see if they power the camera. If they don\u2019t, take them out and use the eraser from a standard pencil and \u201cerase\u201d the metal contacts on the battery and in the camera to clean them and ensure that a layer of buildup hasn\u2019t prevented good electrical contact between the camera and the battery.<\/li>\r\n<li>If the known good battery works, have a battery shop check both the charger and your battery to ensure that they are working properly. Either should be replaced if the battery technician finds them defective.<\/li>\r\n<li>If these fixes still don\u2019t solve the power issue, try engaging the \u201creset\u201d button located on the camera. Check your user\u2019s manual for the exact location of the reset button, which differs from camera model to camera model. If the camera is turned on, off and on again in a quick sequence, it can often \u201cjam\u201d the camera\u2019s electronics and will require a reset. If you need to turn the camera off, wait a few seconds in between each of these operations to ensure your camera doesn\u2019t go into a protected mode.\u00a0 If all of these fail, it\u2019s time to call in the factory-trained tech.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">2. Your camera goes swimming<\/h3>\r\n\r\n\r\n\r\n<p>Perhaps one of the most horrific things to witness is your camera taking the plunge into a pool, lake or ocean. If you are able to safely recover the equipment, the first thing you should do is take the memory card and battery out of the camera, says J.D. Warmack, a repair technician with the Department of Defense Information School in Ft. Meade, Maryland. Warmack has over 30 years of experience repairing both military and traditional camera equipment for the DoD and Navy and advises \u201cIf you dropped it in saltwater, submerge it in fresh water and get it to a competent repair shop as soon as possible\u201d.<\/p>\r\n\r\n\r\n\r\n<p>By using fresh water, you cut down the amount of corrosion introduced into the metallic and electrical parts of the camera from the salt water. The fresh water also insulates the metal gearing from rusting as well. Warmack also explained that while repairs to the camera are an option, the cost is significant and will often match or exceed the price of replacing the camera.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">3. The zoom lens is jammed<\/h3>\r\n\r\n\r\n\r\n<p>Often, when a compact digital camera\u2019s power is turned on, the lens uncovers and telescopes outward. The lens can become \u201cstuck\u201d when the camera powers down, or is dropped and damaged. The obvious solution would seem to be gently \u201chelping\u201d the lens back into the camera by pushing downward on the lens itself. This is often the worst thing that can be done and will inflict more damage to the lens.<\/p>\r\n\r\n\r\n\r\n<p>If the power on the camera works, try engaging the reset to bring the camera back to factory settings. Often, the lens will retract afterward. If the camera has been dropped, chances are that there is physical damage to the lens assembly and should be checked by a qualified technician. The cost of replacing a broken lens assembly might be more than the cost of a new camera, though.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">4. Ensuring your sensor is working correctly<\/h3>\r\n\r\n\r\n\r\n<p>Bad chips will often produce images that have a pronounced other-worldly appearance, with a pinkish cast or contrasting stripes over the entire photo. Checking the <a href=\"https:\/\/www.adorama.com\/alc\/parts-of-a-camera\/\">CCD<\/a> can be tricky because the defects will show in the still photos made with the camera, but you may shoot excellent video that has full color and clarity. Because video resolution is generally far less than traditional photographs, it will sometimes mask the full defects of the chip.<\/p>\r\n\r\n\r\n\r\n<p>To check the chip, make a photo of a mid-toned area that will cover the entire frame of the image\u2014a standard blue sky is ideal for this. Look at the image under high magnification on a computer monitor and note any \u201chot\u201d or \u201cdead\u201d pixels. Hot pixels are very bright, and dead pixels are black. Manufacturers allow for a certain number of these on a chip, so if you see a few, it\u2019s probably not a problem. If you see hundreds, the camera will need to be repaired by\u2014you guessed it, a qualified technician.<\/p>\r\n\r\n\r\n\r\n<p>Hot weather can also affect chip performance, and if you\u2019re camera has been left in a hot automobile for an extended period of time, the chip may require some cooling time before it returns to a normal image quality.<\/p>\r\n\r\n\r\n\r\n<p>If you are shooting with a <a href=\"https:\/\/www.adorama.com\/alc\/faq-what-is-a-dslr\/\">DSLR<\/a> and shoot the blue sky, you will notice black spots that show themselves consistently on every frame. These are dust spots that have work their way onto the sensor when the camera lens is being changed. Read Clean It Up!, Bob Atkins\u2019 guide to cleaning your DSLR\u2019s sensor. If you\u2019re still not confident in your abilities, send the camera to a qualified technician for periodic sensor cleaning.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">5. If the LCD is cracked or not working<\/h3>\r\n\r\n\r\n\r\n<p>Try resetting the camera if the screen is not physically damaged. Replacing the LCD screen is the only way to fix a broken LCD screen on a digital compact or DSLR camera. Changing this component out is not for the faint of heart, and should only be performed by a qualified technician.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">6. Long shutter delays<\/h3>\r\n\r\n\r\n\r\n<p>With compact digital cameras, this can be a common occurrence. Unlike DSLR cameras, compacts have fewer chips for processing the various functions that the camera performs during the picture taking process. Other situations that can cause a lag in shooting efficiency can be the use of red eye reduction modes as well as focus and lighting situations. The camera requires two flash exposures during red eye reduction, slowing down the exposure that records the image.<\/p>\r\n\r\n\r\n\r\n<p>Inaccurate camera focus can also cause delays in exposure while the camera searches for the focus point. This is generally caused by lack of contrasting objects within the focus area or light levels that are too low for the camera to accurately focus. Taking the camera off red eye reduction mode can help speed up shutter response and holding the shutter release button down slightly will keep the chip \u201chot\u201d for the exposure. Holding the shutter release button down also pre-focuses the camera, which\u00a0 should also help improve shutter release performance.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">7. No image made when shutter release is pressed<\/h3>\r\n\r\n\r\n\r\n<p>Like power issues, there are many different situations that can cause a camera to not make an image when the shutter release is depressed. Physical items should be checked first- check the shutter button and make sure that small debris hasn\u2019t worked its way into the area between the button and the camera body. If this area is clear, one of these may be the culprit:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Flash is not fully recharged (wait a moment, try again)<\/li>\r\n<li>Camera is still writing the file(s) (same as above)<\/li>\r\n<li><a href=\"https:\/\/www.adorama.com\/alc\/top-10-macro-photography-tips\/\">Shooting in macro mode<\/a> in non-macro situations (check your macro)<\/li>\r\n<li>Memory card\/internal memory that has reached capacity (see how many shots are left on your card, if any)<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>If the camera continues to be inoperable, depress the reset button on the camera or have a qualified technician check the camera.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">8. Blurry images<\/h3>\r\n\r\n\r\n\r\n<p>If your images are consistently blurred, chances are that it\u2019s more technique than a problem with the camera. A sure-fire test is to place the camera on a tripod and shoot a high-detail, stationary object. Make your image and examine it closely. If the blur is still apparent, you may have an issue with the lens, shutter or chip and a qualified technician should examine the camera. If the image is sharp and in focus, think about your lighting situations and shooting technique:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Shoot a camera as you would a gun- inhale, aim, and squeeze the shot off while exhaling.<\/li>\r\n<li>Pay particular attention to light levels. If your camera shows you a hand with motion lines icon, it means that the shutter speed is too slow for a sharp, hand-held image. You can fix this by using more light (room light, flash or sunlight) or raising the ISO.<\/li>\r\n<li>The lens may also be out of focus. Ensure that you aren\u2019t shooting in \u201cmacro\u201d mode for average focusing distances or that you\u2019re not too close to the subject when you\u2019re not in macro mode.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">9. Image Quality is Lacking (too bright\/dark or grainy)<\/h3>\r\n\r\n\r\n\r\n<p>Brightness and darkness can be common problems with smaller point and shoot cameras that don\u2019t have the high-powered flash units or the full range of <a href=\"https:\/\/www.adorama.com\/alc\/understanding-shutter-speed\/\">shutter<\/a> and <a href=\"https:\/\/www.adorama.com\/alc\/camera-basics-aperture\/\">aperture<\/a> controls that are available to full-frame camera users. Because the flash is much smaller and less powerful, coverage\u00a0 distance can be severely reduced. In most cases, using the flash with a camera-to-subject distance of no more than ten feet will yield the best images. If your images are too bright, consider your flash to subject distance and move back.<\/p>\r\n\r\n\r\n\r\n<p>Grainy images are caused by noise and are mostly due to higher <a href=\"https:\/\/www.adorama.com\/alc\/camera-basics-what-is-iso\/\">ISO<\/a> settings and underexposure. In point and shoot cameras, the \u201cgain\u201d on the chip is amped-up to allows higher sensitivity settings, causing more pronounced noise levels. Grain can also be caused by an overheated chip caused by a camera sitting in a hot car for an extended period of time and will go away when it has cooled.<\/p>\r\n\r\n\r\n\r\n<p>If you\u2019re shooting available light images, adjust the ISO to a higher setting for very dark scenes and oppositely in bright light. If your camera has manual controls, image brightness can also be adjusted with higher and lower shutter\/aperture combinations.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">10. Camera not recognized by computer\/files won\u2019t transfer<\/h2>\r\n\r\n\r\n\r\n<p>The best way to avoid this is by having a full-time <a href=\"https:\/\/www.adorama.com\/alc\/best-sd-card-readers\/\">card reader<\/a> attached to your computer. If this isn\u2019t practical, check:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Check all physical connections from the camera to the computer. If you have spare cables, try swapping to these and insure the original cables aren\u2019t faulty. Extra cables and batteries are always a good idea.<\/li>\r\n<li>Reboot the computer. By rebooting, you\u2019re allowing the computer to re-sharpen its\u2019 teeth, and many issues will resolve themselves by rebooting.<br \/>Try a different USB port. If the camera is recognized by the new port, suspect that the original port is not working properly.<\/li>\r\n<li>Ensure that the camera has adequate power to operate. A power cable is available for most cameras and is recommended if you transfer your files directly from camera to computer.<\/li>\r\n<li>Reinstall the manufacturer\u2019s software or go to \u201cMy Computer\u201d (\u201cComputer\u201d in Vista) and look for a camera listing under the \u201cRemovable Drives\u201d. If the files show, you can simply copy (CTRL+C) and paste (CTRL+V) to a folder you designate on the hard drive.<\/li>\r\n<li>If all else fails, install the software onto a different computer and attempt to detect the camera after installation. If you fail to detect the camera on the new system, have the camera checked by a qualified technician to ensure that the communications ports on the camera are working correctly.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Fix it yourself? Or hire a professional?<\/h2>\r\n\r\n\r\n\r\n<p>Most of us think we can troubleshoot a camera on on own, especially if it is a point-and-shoot camera. How hard can it be, right? The truth is you can troubleshoot a camera to some extent. But for serious issues, you have to take it to a repair shop.<\/p>\r\n\r\n\r\n\r\n<p>For example, you can fix memory card and battery errors by checking if they are properly installed and functional or replacing them with new ones. You can also fix software issues by performing a firmware update.<\/p>\r\n\r\n\r\n\r\n<p>But when it comes to optical or mechanical problems, things are more complicated. You should keep the lens area clean to avoid lens errors. In case dust or dirt gets into the lens, the camera may refuse to take pictures and send a &#8220;lens error&#8221; message.<\/p>\r\n\r\n\r\n\r\n<p>However, if you can\u2019t fix the camera by turning it off and on, removing and reinserting the battery, or cleaning the lens, it is off your hands. You need a trained professional to repair your camera.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\r\n\r\n\r\n\r\n<p>Many of the situations outlined can be avoided by remembering that cameras are highly complex electronic devices and require delicate care and use to keep them in peak condition. By taking care of your equipment, you will not only get your money\u2019s worth from your purchase, but know you\u2019ll have a camera that performs properly when you\u2019re photographing that amazing scene from that once-in-a-lifetime vacation.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>There you are, on the vacation of a lifetime with an incredible view before you and BOOM, your camera decides to have an attitude problem.&nbsp; Here are ten common digital camera breakdowns and how you should handle them.<\/p>\n","protected":false},"author":341,"featured_media":76633,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17774,17770],"tags":[10851,674,684,10868],"class_list":["post-3723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cameras","category-photography","tag-basics","tag-digital-camera-674","tag-point-and-shoot-684","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Common Camera Problems: How to Troubleshoot Your Camera<\/title>\n<meta name=\"description\" content=\"Camera breakdowns happen at the most inopportune times, and are never convenient. Here&#039;s to troubleshoot the most common issues in a camera.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adorama.com\/alc\/troubleshooting-your-digital-point-and-shoot-camera\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Common Camera Problems: How to Troubleshoot Your Camera\" \/>\n<meta property=\"og:description\" content=\"Camera breakdowns happen at the most inopportune times, and are never convenient. 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