In order to access and register your account, your browser must have ‘cookies’ enabled; if you are using a computer on which the browser has 'cookies' disabled, you will NOT be able to gain access to Register/Account. Internet Explorer 6 users in particular should note that its default setting is to reject ALL cookies. (Privacy setting shouldn't be higher then Medium High)
The ‘enable/disable cookies’ control is usually found in your browser’s Tools menu; open your browser’s Help facility for full instructions. If you are not working on your own PC, request permission from the owner/administrator first. Find more information on cookies and how to enable them.
The most likely reason for failed registration is incomplete information. When you fill out the form, you will notice that all or some questions are ‘mandatory fields’. If you leave any of these empty, your registration will automatically fail.
No problem. Just follow the "Forgot your password?" link on the Login page and answer your challenge question to reset your password.
This is simply the email address you used when registering, and needs to be a valid address by which you can be contacted. If you have problems trying to access your account after having registered, please make sure you are entering your address correctly (bearing in mind that details are Case sensitive). If you have changed your email address to a new address, just login with your old email address and select update login from the My Account page to enter your new email address for your future login.
The most common cause of this is mis-entry of the details. Ensure that you type both email address and password exactly as when you registered. For instance, info@scuba.com is not the same as info@liesurepro.com. Similarly, ‘mypassword’ is not the same as ‘my password’, or ‘my-password’ (an easy mistake to make if you use dashes or underscore).
Please check that cookies are enabled on your computer (see above).
No. Once an email has been entered into our database, any attempt to re-register using the same address will be rejected.
No, you can update your details by logging in with your old email address and select update login from the My Account page to enter your new email address for your future login.
This is probably either a fault with your connection or due to heavy traffic at peak periods (an unusually large number of visitors may sometimes result in slow or delayed access). Very occasionally, essential maintenance work will be carried out on the server, resulting in all access being denied. This work will be carried out quickly and, whenever possible, at times likely to cause least disruption to service. If other websites on your computer work, then check back with our site after a few minutes, if you still can't access and you checked your settings, contact us immediately
No. Once you have registered successfully, the next time you want to Checkout or access your Account page all you need do is enter your email address and the password you chose when you registered on the Login page, then click the ‘Submit’ button.
If you have a firewall such as ZoneAlarm, Norton Internet Security, or Norton Personal Firewall (to name a few), try disabling it temporarily. Many times these programs will not permit your computer to accept cookies consequently disallowing you access to this site. If you disable your firewall, and then find that you have access to Register/Login pages, you know that your problem was a firewall issue, NOT our website OR your Browser. Please re-enable it immediately and consult the firewall's manual for instructions on allowing your computer to accept cookies.
This is probably because you have misspelled your Challenge answer or have put in extra space, dashes or parenthesis, or you might have forgotten your exact answer, if possible look it up where you keep your personal info, if you can't find or remember your answer, email us and we will help you.
Generally speaking, the more up to date your browser the more likely you are to enjoy a successful visit. The popular Browsers are Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari and Opera.
Internet Explorer users If you are still using version 6 or 7, please upgrade to a later version, Because not all features are supported on this version.
This is probably either a fault with your connection or due to heavy traffic at peak periods (an unusually large number of visitors may sometimes result in slow or delayed access). Very occasionally, essential maintenance work will be carried out on the server, resulting in all access being denied. This work will be carried out quickly and, whenever possible, at times likely to cause least disruption to service. If other websites on your computer work, then check back with our site after a few minutes, if you still can't access and you checked your settings, contact us immediately.