Viking Automated Call Attendant
SKU: VIKACA1A
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About Viking Automated Call Attendant
The Viking ACA-1A Automated Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a Touch Tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.
The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.
Viking Automated Call Attendant Features
- Increase call capacity without adding staff
- Operator back-up during high-traffic hours
- Use as the first level of a multi-level announcer with additional ACA-1A's
- Compatible with many phone systems
- Non-volatile E2 memory - no batteries required for memory retention during power failures
- Remote or local recording
- Bilingual capabilities - allows menu selection in two languages
- Programmable ring delay
- Professionally greets and processes calls
- Compatible with Centrex, PBX, Hybrid Key and many electronic key systems with OPX or single line station capabilities
- Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number
- Processes approximately four calls per minute (stack as many units as necessary for larger capacity)
- Record announcements with a standard carbon handset or tape player
- Separate announcements for greeting/menu selection, confirmation and busy extension
- Blocks 8+ and 9+ dialing Touch Tone interruptible announcement
- Default speed dial position for non Touch Tone phones