Hi, I recently received a Savage Infinity white canvas backdrop from your company and discovered it to be folded and not rolled, as I assumed it would be. Because of this it is heavily wrinkled. I'd let it hang for about a week but the wrinkles did not softened, and even a garment steamer would not remove the fold lines and wrinkles. I don't find a link anywhere on your website or Savage's about how to remove the wrinkles. Any suggestions? Thanks, Lisa
I had the exact same experience and tried everything you did; plus hanging it in the sun. When I called the company I got nowhere; so I pitched it in the trash.