Plantronics EncorePro HW540 3-in-1 Headset

2019-11-06T19:00:00

Call center has used these for a few months. The over the ear piece that everyone preferred has had issues with fit, durability and sound quality. When employees are speaking, customer cannot always hear them consistently. Numerous headsets have broke off at the joint where the behind the ear meets the ear piece. The over the head and behind the head pieces are much more reliable but not the preference by our users.

bizy

Originally posted at

2019-07-04T20:00:00

I’ve enjoyed using my new headset. It works great. My only complaint would be I wish that the behind the neck piece was adjustable. Other than that I like it. And the staff here was very helpful when I was deciding what to purchase. They answered all of my emails to them almost immediately.

Dana P.

Originally posted at

2019-06-20T20:00:00

I have worn this headset for 2 years. It is lightweight to wear. Unfortunately I have had to super glue the ear piece back together twice. The little connector to the ear piece is not sturdy. As far as noise canceling, my customers tend to hear my coworkers over me. The mouth piece needs to extend closer to my mouth instead of going out straight. I just bought a new headset as a backup, hoping this one’s noise canceling is better.

Agent67

Originally posted at

2019-06-20T20:00:00

It worked alright but within less than a year of 8 hour days, the cushion started falling off ALL THE TIME. I don't see any way to purchase replacement cushions so it can be snug and not drive me nuts all day long. For the cost of this thing, no way am I buying an entire new headset just to get a cushion that stays on for more than 2 hours. The physical device does still function though, so I'm giving it a rating of "average."

spazure

Originally posted at

2019-02-14T19:00:00

This is the standard issue headset at our 911 dispatch center. The three different head sets makes this a great option for our center. I personally use the behind the neck version and for the most part it is very comfortable. there are times when the plastic portion opposite the ear phone makes my ear a little sore but after 12-16 hours its to be expected. The sound quality is clear and has good volume when there are no other factors. (clear caller/radio transmission, no secondary radio noise, dispatch center noise.) The foam earpiece is comfortable but doesn't do much for filtering out back ground noise. The mouth piece is what I have a problem with. my previous headset was a Plantronics with the old whisper mic. I rarely had complaints about being heard. I've noticed that if I hold the mouth piece right to the side of my mouth there are no issues. However, doing this pushes my earpiece all the way off my ear and defeats the purpose of a headset. So I can safely say if the headset fits the wearer then the transmission sound is good too. I'd like to see an adjustable mouthpiece like the encore 700 series (never tried) or the old whisper mic (works great)

jj129157

Originally posted at

2019-02-12T19:00:00

The modular design is welcomed, but not for everyone. The height for the behind the head isn't as adjustable for agents that are under 5'3" or over 6'. It is either too loose or too snug for comfort and adequate mic positioning. The clips for each wear-style feel cheap and agents toss headsets or start to walk away while still corded all the time. While none have broken yet, it is just a matter of time as they experiment with what style is most comfortable for them. The worst component is the foam cushion on the ear piece. These, like all others, disintegrate rapidly and require frequent replacement. I would love to try this design at the quality level of a 7xx series with the "leatherette" ear cushion. While these cushions are available at additional cost for the 540, when you have 1100 agents it isn't exactly practical, cost-effective, nor efficient to swap them out when purchasing these in bulk numbers. Fortunately, I only ordered 10 as a pilot program.

Andy S.

Originally posted at

2018-09-26T20:00:00

As a 911 operator I decided to purchase this headset mainly for its versatility. My previous headset was an over the ear style but it didnt stay in place and was too flimsy (also a plantronics). I have only used this headset for a few days and I already dont like it. I prefer to wear it over my head but it is so uncomfortable. The earpiece itself while small, is too heavy and hurts my ear. After wearing for only a few hours my ear is so sore. I am constantly readjusting it trying to find a comfortable spot. Really disappointed in this headset. If I could return it I would.

yellowflower

Originally posted at

2018-03-21T20:00:00

Would it kill you to add a second speaker for both-ear sound?? My head has 2 ears; it's uncomfortable to hear in only 1. And what about a simple pot for volume control? I can't believe these kind of common sense features aren't included.

jackie272

Originally posted at

2018-01-31T19:00:00

I’ve worn many headset over my 20+ years as a 911 operator and I’ve never had one that was this lightweight and comfortable. Yes, at first look I didn’t think it would hold up but it has serviced me well for several years without a problem

Taylorfr

Originally posted at

2018-01-30T19:00:00

Plantronics makes another workhorse headset with multiple ways to wear it. It's only weakness is that the ear piece hinge breaks (so I order those in bulk) and users tend to over flex the boom.

DaDunn

Originally posted at

2017-10-26T20:00:00

This headset works so much better than the around-the-ear type and is much sturdier. No problems hearing or talking through the set.

Gayle

Originally posted at