Samsung Chromebook Plus 12.3" Touchscreen 2-in-1 Chromebook; Rockchip RK3399, 4GB RAM, 32GB Storage, Chrome OS

2023-03-05T19:00:00

I've has this Chromebook for at least five years now and haven't had an issue with it at all. I got some shell protectors to keep the outside from getting scratched up and a silicone keyboard protector. If I had to complain about something, it would be that I wish it was a bit faster. I don't know about the hinge issues many have (apparently) had, but mine certainly hasn't had any...and it's seen it's fair share of drops (while in it's protective case). I've traveled the world with this and have used the heck out of it with absolutely no issues.

Skydive069

Originally posted at

2022-12-21T19:00:00

I bought this as a gift for my boyfriend and he loves it.

Redrhonda12

Originally posted at

2022-12-06T19:00:00

I got this phone a little over a month ago and I'm so grateful that I did recommend everyone look into a galaxy from Metro PCS

Tjay

Originally posted at

2022-07-28T20:00:00

this is the same hing problem everyone is complaining about

Alex

Originally posted at

2022-07-13T20:00:00

after one year the battery will not charge the chrome book. i gave it as a gift overseas and now i cant find a battery to get the computer to work.

Mary

Originally posted at

2022-06-30T20:00:00

i really liked the device for light work, but mostly for entertainment. i was going to hand it off to my child because she could use the pen for art. but left hinge randomly broke and cracked the bottom left screen glass. never dropped it. always handled it gently. used it once every 2 weeks. broke after a couple of months, after the warranty expired. geek squad said that the price to fix was equivalent to buying a new mini-laptop.

Saddened

Originally posted at

2022-02-23T19:00:00

i have hardly used the chromebook and today the hinge broke. it seems to be a common thing with this device. i am very disappointed in the reliability of this samsung chromebook.

Aaron

Originally posted at

2022-01-25T19:00:00

was very happy with the laptop, was not in use that often. as soon as the warranty expired the hinge busted out of the screen. apparently this is the number one complaint for this laptop. i called to try and get repaired because i am not able to buy a new one, got it sent out and they ended up quoting me $300 for a laptop that costs $500. the excuse that they gave me is it was an old model. so i am guessing it isn't worth it! samsung really needs to start dealing with problems and obtaining a reasonable solution. people keep laptops for a while because they cant keep buying new ones!!

MrsS

Originally posted at

2021-12-28T19:00:00

i've used this for about 2 years. the pen works great, the screen looks great, the battery is great. i was hoping to use it up to its projected end of support in july 2024. last night i opened it as i always do and was greeted with a crunch. the hinge shattered the screen just like all the others. the screws on the screen side of the hinge were still screwed into metal inserts, and the inserts had grey plastic still caked around them. as i peeled the plastic away from the inserts, it just crumbled in my fingers. it appears that the plastic holding the hinge in place inside the screen portion had degraded. stay away. note: i liberated the hinge from the housing. it's pretty nifty. the duct tape replacing the hinge is not.

ayerto

Originally posted at

2021-11-10T19:00:00

same issue as everyone else... after having this chromebooks for 2 years the left hinge got stuck, popped out and shattered the bottom corner on my screen.. what a disappointment.

ghost

Originally posted at

2021-11-09T19:00:00

poor product quality. i will never recommend samsung chromebook. it happened after my warranty is over and samsung is not willing to address my concerns.

SriK

Originally posted at

2021-10-29T20:00:00

great chronebook. nice features. bad battery and hinges bind up hinges ripped out of the back of thetop cover

Tschertz

Originally posted at

2021-09-24T20:00:00

samsung reall dropped the ball with this one. laptop hing out of nowhere popped out and broke. device was never handled poorly or dropped. one day i went to open it to use it and i hear a crack. sure enough the left hinge popped out and now the laptop wont even close. i looked into getting it repaired and the replacement part itself is close to $200. plus repairs?? its going to cost pretty much the same as the device. ive seen so many reviews of people with the same issue and samaung has done nothing. terrible.

Angie

Originally posted at

2021-07-07T20:00:00

In just a few short weeks, the screen started acting up. The display was faded and there was ghosting. Luckily, was within the 15 business day window and returned it. Still debating if I should replace it with same model.

Drewmama

Originally posted at

2021-04-29T20:00:00

i bought this book in june 2019. i've done nothing but baby it. it runs fairly well overall, but then today, out of nowhere - literally, there was no warning as i've been using it (opening/closing) everyday with no signs of wear - the hinge just ruptures and the right corner of my screen shatters. now i have three giant cracks going up my screen on that side. i have my thesis defense tomorrow and i guess i'm presenting with a broken screen. at least i'm the only one who will notice since i still can't get every piece of glass and they end up in my fingers. after i graduate next week this is going to be scrapped. it's not even worth the cost of repairs once you add everything up. i already ordered a new acer instead.

KitKat

Originally posted at

2021-04-25T20:00:00

we have had this chrombook for less than 2 years and the motherboard is fried now rendering it useless. wasted money.

lmd1688

Originally posted at

2021-04-05T20:00:00

i purchased mine in february 2018 and have thoroughly enjoyed its many features and light weight. always found it reliable, until about a year ago when i began experiencing intermittent crashes. i've run through all the steps recommended to alleviate the issue, all but "recovery." samsung support had me do a hard-reset, but that provided relief for a week or two, then the crashes (most in the morning) began again. the chromebook always boots up automatically after crashing, then often crashes again a few minutes later. after an hour or two stops it often stops, only to begin again the next day. i'm considering buying a new chromebook.

GerRegan

Originally posted at

2021-04-01T20:00:00

this device was quite a quandry. i say was, because i have decided i am just not going to fix it anymore. it was simultaneously the best, and the worst device i have ever owned. that is a pretty neat trick. today, i experienced the same hinge failure so many other people seem to have experienced. i had three major failures early on, two under warranty and a third i fixed myself, so i treated this thing with kid gloves. i have decided i am just not going to fix it anymore. 4 times is enough.

2bad

Originally posted at

2021-03-18T20:00:00

my sopohomore daughter loved this until... like so many others, the left hinge failed causing the corner of the screen to catch on the keyboard and crack off... wonder if samsung is rectifying this obvious design flaw with some credit toward a new one??? we cannot close the chromebook now, and it will not stay upright. so, she cannot bring it to school or use it at home. stinks because it is still fully functional. geeksquad quoted me over $300 to fix. not worth it, unfortunately!

DanaS

Originally posted at

2021-03-09T19:00:00

i bought two of these laptops for my daughters to use for school. one of the laptop's hinges failed and it was submitted to samsung for repair. the laptop was returned with the screen camera inoperable. i contacted cs and was denied repair despite damage being caused by samsung repair. was informed i would have to pay out of pocket for shipping and repair. now my kid cant attend zoom classes because of the camera issue. i have purchased samsung phones for myself and wife since the galaxy 3 and note 3 in addition to multiple tablets, and i have two samsung tvs. was considering buying a samsung laptop for my wife, but if samsung doesn't stand by their products and warranty repairs, i can't continue to purchase their products.

ZMan

Originally posted at

2021-03-08T19:00:00

i bought this computer initially to do some homework and also some video editing on the go, heck even at home. from the beginning i noticed some glitchy, slow, and unresponsiveness later on. final straw is while i was in the middle of editing drone footage. i returned and the screen was blank and asking me to insert a backup usb chromebook recovery media. so i did i even use multiples brands of different usb and constantly received error. error: unable to unzip file. please try again. i encountered this when using 4 different recommended brands. i never found a solution. i never got to the bottom of this and just used a macbook air. the best part is i take it to best buy they could not even get to the bottom of it so i guess it's the paperweight now

Joyleah

Originally posted at

2021-02-11T19:00:00

brand new work computer. opened with both hands--one on each corner. the left hinge came off and the entire screen cracked terribly.

nhang6977

Originally posted at

2021-01-27T19:00:00

the wife loves this laptop but unfortunately the hinges break with ease. the hinge broke just out of warranty so a little over a year. samsung was decent enough to repair it last summer, and now well under a year later it broke again. the wife doesn't even use it in tablet mode so the hinge isn't being abused. the problem is the hinge screws into plastic in the screen surround and the hinges themselves are stiff so a broken laptop is all but guaranteed. do not waste your money on this piece of garbage.

Steve

Originally posted at

2021-01-24T19:00:00

do not buy this piece of junk. opened the screen one morning and the left side hinge tore through the front plastic of the screen. the hinge is frozen solid. less than 2 months out of warranty. there was no prior indication this might happen. the hinge was not stiff, loose, etc. the chromebook hasn't been abused or banged around. i'm 50+, it resides on my desk, the kitchen table, or on my lap. the hinge is frozen solid, it won't move. to fix this i will have to replace the back of the screen (the little brass pieces on the hinge are the threaded inserts torn out of the back panel), the front bezel around the screen, and the hinge. that is if the parts are available.

Tom D.

Originally posted at

2021-01-21T19:00:00

i really like this device, but when i opened up the chromebook as always after a year of use, the hinge came right out of the frame, breaking the screen. samsung refuses to pay for the repair despite active warranty, claiming it's not under warranty because of the broken screen. i tried to give them a chance to fix it, but they just tried to sell me an expensive repair. maybe someone else can fix it. i'll sell it and get a non-samsung chromebook.

SoDisappointed

Originally posted at

2021-01-16T19:00:00

my son has had this for chromebook for 2 years and uses it daily. we had the hunge failure happen to us last week out of the blue. we were hoping to find an easy way to fix it before the screen cracked and called samsung service. i was very happy and surprised to hear samsung stand by their product and cover the repair under warranty 2 years after purchasing! i will always buy from a company that stands by their product well outside of normal coverage.

MaineManJeff

Originally posted at

2021-01-03T19:00:00

i was very happy with it until.... battery died in less than 2yr of moderate use, then the right hinge locked in causing it to tear off from back case as many others have experienced it, this is a big time design flaw.

Hector

Originally posted at

2020-12-09T19:00:00

i purchased this chromebook in november 2018. over the course of two years i probably used it for less than 100 hours. it worked fine in those 100 hours. the pen is kind of gimmicky and i didn't really have much use for it, and the performance is what you should expect out of a chromebook. in november 2020, i opened the screen. just like everyone else here is reporting, the hinge stuck, and caused me to pry the screen and shatter it. i thought i was just unlucky but now i see that it is some sort of horrible design flaw, and if you're outside your 1 year warranty you will be helpless in receiving any compensation for damage that is clearly no fault of yours own.

Cody

Originally posted at

2020-12-07T19:00:00

i used to think samsung was a solid manufacturer, but no more. their products live just long enough for the warranty to expire and one day just die and they aren't responsible. bought a chromebook for my student and then one day the power light does nothing but blink red. i tried to restore options and nothing changed, so i contacted support and was told my option was to throw more money at it... sad day indeed.

Curtis

Originally posted at

2020-12-04T19:00:00

the chromebook itself was pleasant to use and worked well until the left hand hinge broke. the hinge became so stiff that when my wife opened the lid, the whole fitting broke out of the screen part. as you can see from other reviews, this is a common problem. samsung refuses to fix this hinge under warranty and do not recognise it as a design problem. i would be very wary about buying any samsung product in the future and would advise you not to buy one of these!

Sushi

Originally posted at