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Review Summary
2023-12-20T19:00:00
I called tech support 3 times, he fixed in 3 minutes :)
Mary D.
2023-11-09T19:00:00
Dominic S did a good job helping me today
dcs
2023-10-01T20:00:00
I switched over to a new network and had issues with the online configuration portal. Nelson was extremely helpful and very knowledgeable in getting me up and running. Cameras are amazing. Set up can be challenging. The only thing I dislike a lot is the fact is there is no easy way to reset an outdoor Wi-Fi camera mounted near a second story roof without a ladder and removing the rear access panel . Great customer service is a major plus. Thank you.
Rich
2023-07-17T20:00:00
Just letting folks know, Gary from Amcrest is fantastic, he was very patient and helpful to us as we worked through several issues. GREAT support - the best. Bob G.
Bob
2023-02-02T19:00:00
Lisa was awsome in helping me set up email notifications
adam
2022-11-30T19:00:00
Carolyn H. I have never had such a good customer support in my life
Bill t.
2021-07-30T20:00:00
The cat5 and power connectors corrode quickly in some applications. Recommend using dielectric grease on all connections.
Larry
2020-09-20T20:00:00
I have 2 of these cameras. Neither of them work via my POE switch but other POE devices do. Each camera has different firmware versions and there is no firmware update available on Amcrest's support site. Images are very good and camera is structurally very robust.
Guest
2020-09-20T20:00:00
I have 2 of these cameras. Neither of them work via my POE switch but other POE devices do. Each camera has different firmware versions and there is no firmware update available on Amcrest's support site. Images are very good and camera is structurally very robust.
Kirk B.
2020-09-20T20:00:00
I have 2 of these cameras. Neither of them work via my POE switch but other POE devices do. Each camera has different firmware versions and there is no firmware update available on Amcrest's support site. Images are very good and camera is structurally very robust.
Kirk
2020-08-31T20:00:00
This camera is amazing. I paid a consultant to advise for a project I am working on. It is everything I hoped for. Had an issue with the passwords and had to take the back panel off and reset. That was not easy and you risk cross threading the screws. All in all easy to install, both the phone, web and desk applications. Would buy again.
Guest
2020-04-26T20:00:00
Durable construction, made quite well. Only issue is Firefox and Chrome browser extensions for the camera didn't work on windows 8.1, but Internet Explores works.
Sandor T.
2019-12-25T19:00:00
This is a big heavy camera, after all it has several motors in it. I was just expecting more in line with my other Amcrest PoE cameras. It come with a very easy PoE setup which I got working in a few minutes. There are also a bunch of unterminated wires and confusing instruction for wiring it without PoE. I panicked and called tech support to make sure I could just disregard those instructions and unterminated wires. They said just do it with PoE+. All function check out and I am ready to mount the camera on my hillside overlooking our mailbox.
Joshua R.
2019-12-13T19:00:00
we integrate with our R & D application and get back if any assist required
Ramesh C.
2019-12-10T19:00:00
A couple of HOA’s I am thinking about moving into will not allow this camera to be installed.
William K.
2019-10-17T20:00:00
The hardware works great, but if you’ve got questions about how to use it and are not familiar with CCTV technology, be preapared to experience long wait times on hold, talking to people that are difficult to understand and some who are not familiar with their own product. Their email system is terrible, I’ve had a support ticket open for nearly two weeks now and was asked the same questions repeatedly. It was days between responses from their support team. When I finally got tired of waiting for a response I finally tried to call them. It was probably about 10-15 minutes on hold waiting for a technician. When I was finally answered the technician was uninformed about the product I was having difficulty with (this PTZ camera) and argued with me about some of the features that I saw first hand. Additionally their “resolution” was for me to use the computer to setup and record the camera instead of their NVR. I told them that this was unfeasible for this business and I had to use the NVR. They then told me that there was no solution for my problem. My problem was I wanted this camera to auto scan, tour, or pattern a wide area. When I controlled this camera from the phone app the camera would stop its auto scan preset. The only way to get it to return to auto scan was to manually set it with the NVR - forcing me to go back to the business or leave it in one position until I was able to get back to the business. TL;DR - hardware is good, easy to install. Tech support sucks. Their sales support is above average, ask for Cody if you have questions related to sales as he has been extremely helpful and hospitable.
Matthew C.
2019-07-08T20:00:00
This camera has exceptional clarity. And when you couple that with the PTZ capabilities, it's truly an awesome camera. The installation was straight forward and reasonable. I'm still tweaking the motion detection part of things but that's ok. Bottom line, I'm extremely happy with this camera and I'd highly recommend it!
Jay A.
2019-07-06T20:00:00
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Guest
2019-06-17T20:00:00
This is, in my opinion, one of the best cameras money can buy. Software and hardware is on point and works flawlessly. Would buy again and highly recommend.
Guest
2019-06-17T20:00:00
Installed this on a tower outside of our office, the zoom is impressive and it has exceeded expectations. The software is easy to use.
Brandon B.
2019-03-16T20:00:00
Plug and play. Upgraded from our foscams.
David G.
2019-03-04T19:00:00
Excellent camera and easy install when matched with good NVR
Ross B.
2019-03-04T19:00:00
Excellent camera and easy install when matched with good NVR
Joshua H.
2018-12-09T19:00:00
Bought this Camera for our farm. We're able to monitor the back pasture very well. Excellent night vision capabilities. Love the clarity and the zoom abilities.
Nancy G.
2018-08-16T20:00:00
I like this camera a lot, the 12x optical zoom camera enables you to see the car plate license.
Pei W.
2018-08-16T20:00:00
I like this camera a lot, the 12x optical zoom camera enables you to see the car plate license.
Josephine W.
2018-08-07T20:00:00
This camera is pretty big but really nice. Super clear optical zoom. Smooth function. I bought two. Some reviewers say that it doesn’t work over POE without regular power but mine worked fine with just the Ethernet wiring. You’ll need to lag bolt into something sturdy though.
Melvin J.
2018-08-07T20:00:00
This camera is pretty big but really nice. Super clear optical zoom. Smooth function. I bought two. Some reviewers say that it doesn?t work over POE without regular power but mine worked fine with just the Ethernet wiring. You?ll need to lag bolt into something sturdy though.
Melvin T.
2018-08-07T20:00:00
This camera is pretty big but really nice. Super clear optical zoom. Smooth function. I bought two. Some reviewers say that it doesn’t work over POE without regular power but mine worked fine with just the Ethernet wiring. You’ll need to lag bolt into something sturdy though.
Melvin P.
2018-07-10T20:00:00
zooming is great, and night vision is super nice. With this camera you can zooms to where you need and leave it there. Super clear and you can see an ant on the ground. If anyone want security cameras, I recommend this one. You don't want to pay more money for something other cameras. This will works just fine for any reason of security reasons.
Mai V.
1/2.8" STARVIS CMOS
1920(H) x 1080(V), 2 Megapixels
1024M/128M
Progressive
1/3s-1/300000s
Color: 0.005Lux at F1.6; 0Lux at F1.6 (IR on)
More than 50dB
Distance up to 100m (328')
Auto/Manual
6
5.3-64mm
F1.6 - F4.4
H: 58.2-4.8 deg.
12x
Auto/Manual
100 - 1000mm (3.94 - 39.37")
883m (2896.95')
353m (1158.12')
177m (580.70')
88m (288.71')
Pan: 0-360 deg. endless; Tilt: -5-90 deg., auto flip 180 deg.
Pan: 0.1-200 deg. /s; Tilt: 0.1-120 deg. /s
Pan: 240 deg./s; Tilt: 200 deg./s
300
5 Pattern, 8 Tour, Auto Pan , Auto Scan
Human-oriented focal Length/ speed adaptation
Auto restore to previous PTZ and lens status after power failure
Activate Preset/ Scan/ Tour/ Pattern if there is no command in the specified period
DH-SD
Tripwire, Intrusion, Abandoned/Missing, Face Detection
H.265/H.264/MJPEG
3 Streams
1080p(1920x1080)/720P(1280x720)/D1(704x576/704x480)/CIF(352x288/352x240)
Main stream: 1080P/720P/D1(1-50/60fps),
Sub stream1: D1/CIF(1 - 25/30fps)
Sub stream2: 1080P/720P/D1/ CIF (1 - 25/30fps)
CBR/VBR
H.265/H.264: 448K - 8192Kbps, MJPEG: 5120K - 10240Kbps
Auto(ICR) / Color / B/W
BLC / HLC / WDR(120dB)
Auto, ATW, Indoor, Outdoor, Manual
Auto / Manual
Ultra DNR (2D/3D)
Support
Support
Support
16x
180 deg.
Up to 24 areas
G.711a/G.711u(32kbps)/PCM(128kbps)
RJ-45 (10/100Base-T)
IPv4/IPv6, HTTP, HTTPS, SSL, TCP/IP, UDP, UPnP, ICMP, IGMP, SNMP, RTSP, RTP, SMTP, NTP, DHCP, DNS, PPPOE, DDNS, FTP, IP Filter, QoS, Bonjour, 802.1x
ONVIF, PSIA, CGI
Unicast / Multicast
20 users
NAS (Network Attached Storage), Local PC for instant recording, Micro SD card 128GB
IE, Chrome, Firefox, Safari
Smart PSS, DSS
IOS, Android
CE: EN55032/EN55024/EN50130-4
FCC: Part15 subpartB, ANSI C63.4- 2014
UL: UL60950-1+CAN/CSA C22.2, No.60950-1
1/1
1/1
DC 12V/3A, PoE+(802.3at)
13W, 20W (IR on)
-40 to 70 deg. C (-40 to 158 deg. F) / Less than 90% RH
IP66
Casing: Metal
160 x 290mm (6.30 x 11.42")
4kg (8.82 lbs)
856099007754
Wish the 20X or 25X lenses were available at the time of purchase
By Ed k.
This is a good camera for the money, however I would have purchased a 20X or 25X if it was available. The 10X lens that was the only one available has limited usefullness over about 150 feet. The camera would not work on POE, so the 12V power supply had to be used. However, for less than $300, it's a good value and pairs nicely with the Amcrest NVR.
Wish the 20X or 25X lenses were available at the time of purchase
By EDWARD K.
This is a good camera for the money, however I would have purchased a 20X or 25X if it was available. The 10X lens that was the only one available has limited usefullness over about 150 feet. The camera would not work on POE, so the 12V power supply had to be used. However, for less than $300, it's a good value and pairs nicely with the Amcrest NVR.
The Amcrest ProHD 2 Megapixel PoE PTZ IR Speed Dome helps you stay in touch with what you love anytime, anywhere. With its quick mobile setup process, you will have secure access to your camera's video stream in no time. Stream live and playback recorded video of your home, your kids, your pets or your business on the go with the Amcrest View app. Amcrest Cloud offers optional cloud recording with free live viewing and 4 hours of free video storage accessible from any device including Apple Mac, Windows PC, iPhone, iPad or Android devices. Amcrest cameras also record and upload to an FTP as well as record to any Amcrest (or ONVIF compliant) Network Video Recorder (NVR) (not included).
This Amcrest camera features enhanced 12x optical zoom, a remote 360deg. viewing angle, smart motion alerts, email alerts and snapshots, advanced recording options and secure SSL/HTTPS connection. This is a Power Over Ethernet (POE) camera and requires a separate POE Injector or POE Switch to operate. A power supply and a POE injector are NOT included and are sold separately. With the Amcrest ProHD, you'll never be out of the loop again. Amcrest cameras are compatible together with Foscam cameras only when using AmcrestCloud, Amcrest NVRs, Blue Iris for Windows PC, Live Cams Pro for iOS and TinyCam Monitor for Android.
Bigger is Better
This outdoor POE PTZ IP Camera delivers stunning full HD 1080p 30fps footage with the latest Sony STARVIS CMOS IMX290 2MP image sensor and Ambarella Chipset S3L55M. Utilize the pan tilt zoom feature with 12x optical motorized zoom and 16x digital zoom to experience immaculate up-close detail as well as continuous 360deg. pan, 90deg. tilt capturing every angle.
Smarter, Safer, Security
Utilize intelligent alerts that send notifications to your computer or smartphone via the Amcrest View app. Record events on this PTZ POE camera as soon as they happen and store them on your computer, MicroSD (up to 128GB), NAS or Amcrest Cloud.
Always Resilient
Whether it's rain or shine, day or night, this outdoor pan tilt zoom camera has an IP66 rating which means its built to endure whatever mother natures throws its way. Once nighttime sets in, innovative starlight technology from the Sony Starvis sensor and IR LEDs helps this camera see up to 329' at night even in ultra-low light.
Find Solace In The Cloud
Amcrest Cloud was created to ensure that you don't miss a thing, no matter where you are. With an intuitive interface, you are able to live-stream your footage which enables you to play it back based on your preferences. Receive 4 hours of storage free with extra optional storage plans available for purchase together with this PTZ POE camera.
Simple, Reliable, Secure
At Amcrest, we want to ensure the safety of our customers, their loved ones, homes and businesses. This POE outdoor PTZ camera features HTTPS and SSL encryption to ensure data privacy. In addition, You'll receive a full 1-year US Warranty and Lifetime Support provided directly from Amcrest.
Simple Power Over Ethernet Setup
Save your time with a simple setup process that can get you up and running on the Amcrest View mobile app in no time at all. You don't have to be tech savvy to get setup quickly and painlessly. Simply power it on, download the app, scan the QR code and within just a few taps you're ready to go. Day to day operations are a breeze thanks to the simple interface which allows you to take advantage of the camera's powerful features. This camera uses POE+ (802.3at).
Superior HD 2MP at 30fps
The Amcrest ProHD camera soaks in the entire scene, dynamically painting all the vivid colors and rich imagery, pixel by pixel, onto your computer screen or smartphone in full 1920x1080 resolution at 60 frames per second (FPS). No need to strain your eyes, lean in close or play the guessing game when you have this level of detail.
Cloud Video Storage
High definition recordings and snapshots are only as good as how quickly and easily they can be accessed. Amcrest Cloud was created to ensure that you don't miss anything, no matter where you are. Regardless of how far you are from home, you can login from a computer (PC or Mac) or through the Amcrest Cloud smartphone app to instantly pinpoint your footage through an intelligent timeline on an intuitive interface and play it back in seamless and brilliant 3MP quality. The Amcrest Cloud app also can be configured to send you on-the-go alerts. Live viewing, along with 4 hours of recorded storage is included free.
FTP & NVR Storage
In addition to Amcrest Cloud, the Amcrest ProHD camera can also record to an FTP server, onto your local computer or to any Amcrest NVR (not included). You'll have full control over your recordings and can manage them however you'd like.
Smart Motion Alerts
The Amcrest View Pro app frees you from having to check in just to find out what's been happening lately. Instead, get immediate push notifications and alarm details sent to your smartphone while you're on the go. Launch straight into the app, choose an event from the Event List and jump right to the relevant recording or snapshot. Life doesn't wait around and neither should you.
Advanced Zone Detection
Create distinct motion detection zones to completely customize control over what you're monitoring. This is an effective way to ensure that you only record what you need when its important. Each zone includes its own sensitivity and threshold meters so you can fine-tune it exactly to your liking. Let the Amcrest camera hold its focus so you don't have to lose yours.
Intelligent Timeline Playback
Your stored recordings and pictures are precious and having that data at hand is the whole point of using a security camera. Whether sharing with friends and family or presenting evidence in a court case, it is important to be able to immediately identify, track down, playback and export what you want, when you want it. The Amcrest camera's intuitive searchable timeline will make your life easier, save you time and act as a sophisticated built-in video player.
Infrared Night Vision
Leading-edge night vision technology allows you to get a clear cut picture even when it's dark. This camera has 4 IR LEDs which transmit their infrared rays in a frequency imperceptible to the human eye. The IR LED's lights allow for exceptional remote wide range viewing and a magnificent capacity of 20 times optical zoom function for enhanced precision even in the dark. The IR lights cast brightly which provides an astounding 328' of night vision range. With this powerful feature, you can gain total awareness over the previously unseen and do so in a way that is undetectable.
Wide Remote 360deg. Viewing Angle
A carefully crafted 5.3mm fixed lens with a max aperture of F2.6 generates striking visuals owing to the remote 360deg. viewing angle. With such a wide field of view you will have no problem keeping what you care about in your sights.
Secure SSL connections via HTTPS
The Amcrest ProHD camera features secure SSL connections via HTTPS to comply with modern internet standards for encrypted connections. This way you can always be assured that, as you play your footage, you're also playing it safe.