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Review Summary
2024-07-07T20:00:00
Lisa D helped me get my cameras set up.
markmiller
2024-04-18T20:00:00
This is the 7-camera that my family buy from Amcrest.
Reouth L.
2024-03-14T20:00:00
Overall a great camera. Image quality is clear, a per usual with Amcrest IP cameras, there are plenty of adjustments to adjust the image and video streams to the quality you require. Since I use this camera directly connected to ethernet, I max out the resolution and quality settings. Generally, it is relatively easy to setup (comparable to other Amcrest IP cams) I'm still trying to figure out the best night vision mode for my needs (for me the night vision settings are not obvious). The outer case is made of plastic, so if you live in an area that has cold winters with ice and snow, I would highly recommend installing this camera in a sheltered area. Even though there is a build-in heater to defrost it, I would expect the PTZ mechanism to jam if there was a good snow/ice storm.
Peter W.
2024-01-31T19:00:00
excellent customer service...very good knowledge...
Brent
2023-11-28T19:00:00
Nelson is very helpful looking at my set up. I have been a customer for 6 years now and have 3 cameras. These are good cameras and very prompt service and support always. Thank you Amcrest!
tom
2023-11-19T19:00:00
I've had my system for years, and every time I get a new phone, I have to figure out how to hook it up. Dominic S helped me out this time. He hung in there with me, and got onto my laptop to reconfigure my network, so now everything works together again! Thank you!
Ravinder
2023-11-09T19:00:00
I've always had good luck with Amcrest cameras, but needed some help getting the night vision infrared settings adjusted the way I needed them. I called support and spoke to Nelson. He knew what settings needed to be adjusted and had my camera working exactly the way I had expected in no time. Thanks Nelson!
David T.
2023-10-26T20:00:00
Works great, easy to control. Took a couple tries to get the NVR to add it; but, it works great.
Anthony F.
2023-10-14T20:00:00
Needed help connecting cam Lisa D helped me she was great!
Virginia
2023-10-10T20:00:00
Sheldon did a excellent job supporting me when trouble shooting connecting my camera to my surveillance Pro system
K S.
2023-09-25T20:00:00
Carolyn G gave me great screen sharing support for my two new IP5M-1190W camera. She helped with the night vision light intesity, how to record videos with motion detection, how to overwrite when SD card is full, and format of the SD card. I bought 4 other cameras in the past and these are two new additions.
Mark
2023-09-16T20:00:00
I have to thank Lisa for her very professional help it getting my camera installed and setup. Very satisfied with the support she provided!
Denny G.
2023-08-22T20:00:00
Very satisfied with the support.
Gustavo
2023-06-21T20:00:00
Jessica was very patient and helped me install my new camera successfully and was very knowledgeable .
Ed F.
2023-06-20T20:00:00
Justin was great at helping me get just what I wanted. in my experience, you have good products and just as good people. I ordered my 2nd outdoor IP5M-1190W. After I get this one installed and setup, I'll be ordering a third.
Bill
2023-05-30T20:00:00
dominic was great, very knowledgeable and helpful!
cUSTOMER
2023-03-27T20:00:00
Great PTZ camera all around especially for the money! Excellent video quality, easily connected to WiFi.
Scott S.
2023-02-24T19:00:00
Justin Was the technician that answered the phone for the issue I was having with setup. He was extremely helpful and patient evenn with some difficulty on the phone connection . I was trying to setup a new IP5M-1190W and the setup instructions were not clear. The camera got to a point and there was no indicator light that it was ready for me. Once Justin started to step me through the setup it became clear to me that this phone required that it be connedted to the ethernet cable for the initial connection even if you were doing a WIFI Setup. everything went smoothly and quickly after that.
Tony
2023-02-16T19:00:00
Ashley was great, very knowledgeable and helpful!
Frank T.
2023-02-15T19:00:00
Nelson was very patient and willing to explain every step. It was a quick seamless process and I could understand him clearly. I am glad to hear that I have lifetime Amcrest Tech Support.
CCordova
2023-02-08T19:00:00
i Would to thank Lisa for her help. It was hard calling forfew days but when i got to Lisa she really took the time to using what i was asking her help for. The GMT is a big problem with amcrest needs to be fix and be more easier for customers to fix.
Virginia
2023-02-02T19:00:00
I haven't had the camera long but so far the camera itsrlf has been great. I downgraded by 1 star is because the mount is not very flexible. The surface I have to mount the camera is not completely flat. I still don't have a satisfactory solution.
Brenda H.
2023-01-24T19:00:00
Philip Helped me in setting the camera to the Amcrest Surveillance pro software. Very Helpful and patient. Thank You
shonson c.
2023-01-18T19:00:00
Philip was very helpful I truely appreciate Him Thank You Philip
Curtis W.
2023-01-08T19:00:00
Upgraded from 4mp bullet cams. These are plastic but much more affordable, the daytime pics are great and the night shots take some getting used to. I have a hill above me and the street comes down it toward my house so I have street lights and car lights that come from above and complicate the night vision but after adjustments ,which are many on these cameras, all is working well.
Phil
2023-01-07T19:00:00
Shelly P: She was very helpful in fixing my camera. Good job. Thanks
jon b.
2022-12-20T19:00:00
very helpful ! Thank you!
tom
2022-12-10T19:00:00
Philip Very knowledgable and helpful. Save my day. Thanks for the help
jon b.
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1/2.8" 5MP CMOS
5MP UltraHD (2560 x 1920)
1/3s - 1/100000s
Color: 0.005lux/F1.6 W/B:0.0005lux/F1.6 0Lux(With illuminator)
98.42' (29.99m) (White Light), 98.42' (29.99m) (IR LED)
ZoomPrio/Manual/SmartIR/OFF
1 IR LED, 2 White Light LEDs
IR + White Light
H.265, H.264
Main Stream: 2560 x 1920@20fps, 2560 x 1440@25fps, 1920 x 1080 @25fps, 1280 x 960@25fps, 1280 x 720@25fps)
Sub Stream: 704 x 576@25fps, 352 x 288@25fps
CBR/VBR
3072 Kbps (2560 x 1920) Default
Auto (ICR)/Color/B/W
Supported
DWDR
Supported
1x Audio Input, 1x Audio Output (2-Way Audio Supported)
G.711a; G.711Mu; G.726; AAC; MPEG2-Layer2; G722.1; G729; G723
RJ-45 (10/100 Base-T)
802.11n;802.11g; IEEE802.11b
2.4 GHz
150 Mbps
HTTP, HTTPS, TCP/IP, IPv4, RTSP, UDP, SMTP, NTP, DHCP, IPv6, SSL, FTP, ARP, RTCP, RTP, IP Filter, RTMP, TCP
ONVIF;GB/T28181;CGI
20 Users
MicroSD Card (Up to 256GB), Cloud, FTP, NAS
Amcrest Surveillance Pro, Amcrest View Pro (iOS/Android), AmcrestCloud, Amcrest Blue Iris, most mainstream web browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, etc.
Auto/Indoor/Outdoor/Track/Manual/Sodium lamp/Natural light/Street lamp
Auto/Manual
Ultra DNR (2D/3D)
120dB
Supported
Tripwire, Intrusion
V: +/-1, H: +/-1
Supported
Supported
Up to 12 areas, and up to 4 areas in the same view
>=55dB
Pan: 345 Degree , Tilt: 80 Degree
H:0.1 Degree /s - 80 Degree /s V:0.1 Degree /s - 56 Degree /s
H:81 Degree /s, V:43 Degree /s
Fixed
3.87mm
F1.6
H: 81.2 Degree , V: 59 Degree , D: 106.6 Degree
0.98' (0.3m)
DC12V/1A +/-10%
3.5W, 9.5 (Illuminators On)
-22 Degree F - 131 Degree F (-30 Degree C-+55 Degree C)
IP54, TVS 2000V lightning proof; Surge protection
-22 Degree F - 131 Degree F (-30 Degree C-+55 Degree C)
White
5.76 x 4.64" (14.63 x 11.78cm)
1.10 lbs (31.18g)
850024042353
Great Tech Support
By markmiller
Lisa D helped me get my cameras set up.
Very good
By Reouth L.
This is the 7-camera that my family buy from Amcrest.
Simple Wi-Fi Setup
Save your time with a simple setup process that can get you up and running on the Amcrest View mobile app in no time at all. You don't have to be tech savvy to get setup quickly and painlessly. Simply power it on, download the app, scan the QR code, and within just a few taps you're ready to go. Day to day operations are a breeze thanks to the simple interface which allows you to take advantage of the camera's powerful features. The Amcrest UltraHD camera has been meticulously designed to make plug and play setup a reality not just in theory, but in practice.
Full HD 5-Megapixel at 20FPS
Featuring the latest Ambarella processor, the Amcrest UltraHD soaks in the entire scene, dynamically painting all the vivid colors and rich imagery, pixel by pixel, onto your computer screen or smartphone in full 2560x1920 resolution at 20 frames per second (FPS). No need to strain your eyes, lean in close, or play the guessing game when you have this level of detail.
Cloud Video Storage
High definition recordings and snapshots are only as good as how quickly and easily they can be accessed. Amcrest Cloud was created to ensure that you don't miss anything, no matter where you are. Regardless of how far you are from home, you can login from a computer (PC or Mac) or through the Amcrest Cloud smartphone app to instantly pinpoint your footage through an intelligent timeline on an intuitive interface and play it back in seamless and brilliant 1080p quality. The Amcrest Cloud app also can be configured to send you on-the-go alerts. Live viewing is included free.
MicroSD, FTP, NAS & NVR Storage
In addition to Amcrest Cloud, the Amcrest UltraHD camera can also record locally to a MicroSD card (256GB, FAT32) (Not Included), an FTP server, a NAS, onto your local computer, or to any Amcrest NVR (Not Included). You'll have full control over your recordings and can manage them however you'd like.
Two-Way Talk
When it's not enough to just see what's going on, the Amcrest UltraHD camera allows you to be there with built-in two-way audio. The camera contains an embedded speaker and mic and utilizes a state-of-the-art noise-canceling algorithm. Whether on your computer or smartphone, everything you say or hear will come through clearly and instantly so that you can be part of every story, every time.
Smart Motion Alerts
The Amcrest View Pro app frees you from having to check in just to find out what's been happening lately. Instead, get immediate push notifications and alarm details sent to your smartphone while you're on the go. Launch straight into the app, choose an event from the Event List, and jump right to the relevant recording or snapshot. Life doesn't wait around, and neither should you.
Advanced Zone Detection
Create distinct motion detection zones to completely customize control over what you're monitoring. This is an effective way to ensure that you only record what you need when its important. Each zone includes its own sensitivity and threshold meters so you can fine-tune it exactly to your liking. Let the Amcrest UltraHD camera hold its focus so you don't have to lose yours.
Intelligent Timeline Playback
Your stored recordings and pictures are precious, and having that data at hand is the whole point of using a security camera. Whether sharing with friends and family, or presenting evidence in a court case, it is important to be able to immediately identify, track down, playback, and export what you want, when you want it. The Amcrest UltraHD camera's intuitive searchable timeline will make your life easier, save you time, and act as a sophisticated built-in video player.
Full Color Night Vision
Cutting-edge night vision technology allows you to get a crystal clear picture even when it's dark. This camera features a CMOS 1/2.8" 5MP low-light image sensor and built-in IR LEDs to achieve superior low lux performance and full-color night vision up to 98.4 feet.
Manual Pan & Tilt with Enhanced Zoom
Get a visual of the entire scene with fluid 360 Degree manual pan/tilt visibility and a digital zoom function that constantly enhances and sharpens when you zoom in. With the ability to easily pan and tilt from wherever you are, on a computer or smartphone, you will always be a few seconds away from a change of scenery.
Wide 106 Degree Diagonal Viewing Angle
A carefully crafted 3.8mm fixed lens with a max aperture of F1.6 generates striking visuals owing to the 106 Degree diagonal viewing angle. With a field of view larger than what is built into most fixed IP cameras, you will have no problem keeping what you care about in your sights.
Secure SSL & AES Encryption
The Amcrest UltraHD camera features secure SSL connections via HTTPS as well as uses AES encryption for wireless devices to comply with modern WiFi standards for encrypted connections. This way you can always be assured that, as you play your footage, you're also playing it safe.