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Q&A

Questions & Answers

FAQ

What does the Care Enterprise Basic Renew Plan cover?

The plan covers accidents such as crashes, water damage, and signal interference. It also provides an additional replacement within a year and extends your drone's warranty by at least 12 months.

What is the condition of the replacement product?

The replacement products are either new or equivalent to new in terms of performance and reliability. Minor appearance flaws may exist.

Does the plan cover shipping fees for replacement services?

Yes, DJI Care Enterprise covers both sending and receiving shipment fees for the replacement service within covered regions.

What is the process if my drone gets damaged?

You need to send the affected product and components to the DJI Repair Center for an assessment and quotation. You can then opt for repair or replacement.

Can I purchase the DJI Care Enterprise Basic Renew from a different country or region?

The DJI Care Enterprise Basic Renew and the corresponding product must be purchased from the same country or region. The service is only available in the country or region where the DJI Care Enterprise Basic Renew was purchased.

Reviews about this item

Review Summary

2019-03-18T14:43:15

Rated 5 out of 5

Using their site was fast and simple.

Great service!

Max M.

DJI Care Enterprise Basic Specifications

  • Compatibility

    DJI Mavic 2 Enterprise Advanced Drone

  • Extended Service Plan

    1-Year

  • Number of Replacements

    1

  • Replacement Fee

    At a Low Price

  • UPC Code

    190021036109

About DJI Care Enterprise Basic

FEATURED REVIEWS

Using their site was fast and simple.

By Max M.

Great service!

Be assured of comprehensive protection for your Mavic 2 Enterprise Advanced Drone with the Care Enterprise Basic Renew Plan. This plan offers an opportunity to renew your DJI Care Enterprise Basic, extending the warranty period of your drone by at least 12 months. This ensures you enjoy uninterrupted service and peace of mind, knowing your drone is covered against unforeseen accidents such as crashes, water damage, or signal interference.

With the DJI Care Enterprise Basic Renew, you get an additional replacement within a year, covering your drone against damage from drops, crashes, and water incidents. Please note that replacement products are either new or equivalent to new in terms of performance and reliability, although minor appearance flaws may exist.

The Care Enterprise Basic Renew Plan also extends the warranty period by at least 12 months beyond the original warranty, providing you with extended assurance. This is applicable for select components of your drone.

Experience convenience with free shipping as DJI Care Enterprise covers both sending and receiving shipment fees for the replacement service. This ensures a smooth and efficient service experience. Please note that this is available for regions covered by the DJI Care Enterprise, and the user is responsible for additional costs incurred beyond the scope of coverage.

In the event of damage, simply send the affected product and components to the DJI Repair Center for an assessment and quotation. You can then opt for repair or replacement.

Please note that before purchasing the DJI Care Enterprise Basic Renew, ensure that the DJI Care Enterprise Basic bound to your product is not expired and that there is at least one product replacement remaining. Also, to enjoy the service normally, the DJI Care Enterprise Basic Renew and the corresponding product must be purchased from the same country or region, and the service is only available in the country or region where the DJI Care Enterprise Basic Renew was purchased. A replacement fee is required for using this service.

DJI Care Enterprise Basic Features

  • One Year Warranty Renew with Quality Assurance
  • One Additional Replacement within a Year to Cover Damage from Drops, Crashes, Water, and other Accidents
  • Free Shipping

Warranty Information

This product has a limited warranty of 12 months.

Key Features

  • Extend your drone's warranty with 12+ additional months of coverage
  • Secure an extra replacement for your Mavic 2 Enterprise Advanced Drone
  • Coverage for accidents including crashes, water damage, and signal interference
  • Free shipping for replacement services within covered regions
  • New or equivalent-to-new replacements for reliable drone performance
  • Hassle-free repair or replacement process through DJI Repair Center

What's in the box:

  • DJI Care Enterprise Basic Renew Plan