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Q&A

Questions & Answers

FAQ

What does the Care Enterprise Basic Renew Plan for Matrice 350 RTK Drone cover?

The plan offers comprehensive coverage for your drone, including damages from crashes, water, and signal interference. It also provides an additional replacement opportunity within a year.

Does the Care Enterprise Basic Renew Plan extend the warranty of my drone?

Yes, the plan extends the warranty period of your drone by at least 12 months, providing you with greater peace of mind.

What is the condition of the replacement products provided under the plan?

The replacement products provided under the plan are guaranteed to be new or equivalent-to-new in terms of performance and reliability. Minor cosmetic imperfections may be present.

Are there any shipping charges involved in the replacement process?

The Care Enterprise Basic Renew Plan includes free shipping for both sending the damaged product to the DJI Repair Center and receiving the replacement unit.

What is the process if my drone gets damaged?

In the event of damage, you need to register for repair, send your product to the DJI Repair Center, and choose between repair or replacement. Once the service fee is settled, your drone or component will be promptly returned to you.

Reviews about this item

Review Summary

2019-03-18T14:43:15

Rated 5 out of 5

Using their site was fast and simple.

Great service!

Max M.

DJI Care Enterprise Basic Specifications

  • Compatibility

    DJI Matrice 350 RTK Drone

  • Extended Service Plan

    1-Year

  • Number of Replacements

    1

  • Replacement Fee

    At a Low Price

  • UPC Code

    6941565963840

About DJI Care Enterprise Basic

FEATURED REVIEWS

Using their site was fast and simple.

By Max M.

Great service!

Over the course of your aerial operations with the Matrice 350 RTK Drone, the Care Enterprise Basic Renew Plan stands as a steadfast safeguard, ensuring that your drone fleet remains operational and in prime condition. This plan is specifically tailored to extend the life and reliability of your high-quality DJI products, offering a seamless renewal of your existing DJI Care Enterprise Basic coverage.

With the Care Enterprise Basic Renew Plan, you gain an additional opportunity to replace your DJI drone in the event of unforeseen circumstances, such as crashes, water damage, or signal interference, for a nominal fee within one year. This innovative service underscores our commitment to providing durable and reliable support for your sophisticated equipment.

The plan not only enhances your peace of mind by offering one more replacement but also extends the warranty period of your product by a minimum of 12 months. This extension is a testament to the high-quality assurance that DJI stands for, ensuring that your drone operations are backed by a robust safety net.

Replacement units provided under this plan are guaranteed to be new or equivalent to new in terms of performance and reliability, although minor cosmetic imperfections may be present. This user-friendly approach to replacements ensures that you can continue your work with minimal disruption.

In addition to the comprehensive coverage, the Care Enterprise Basic Renew Plan includes free shipping for both sending the damaged product to the DJI Repair Center and receiving the replacement unit. This efficient service experience is designed to get you back in the air as quickly as possible.

The service process is straightforward and customer-centric. In the event of damage, simply register for repair, send your product to the DJI Repair Center, and choose between repair or replacement. Once the service fee is settled, your drone or component will be promptly returned to you, ready for action.

Please note that eligibility for the Care Enterprise Basic Renew Plan requires that your current DJI Care Enterprise Basic is active and that at least one product replacement is available. Additionally, the Care Enterprise Basic Renew Plan and the drone must be purchased within the same country or region to ensure service availability. A replacement fee is applicable for the utilization of this service.

By choosing the Care Enterprise Basic Renew Plan for your Matrice 350 RTK Drone, you are investing in a reliable, high-quality service that keeps your operations running smoothly and efficiently, with the assurance that your equipment is protected by a comprehensive and user-friendly support plan.

DJI Care Enterprise Basic Features

  • One Year Warranty Renew with Quality Assurance
  • One Additional Replacement within a Year to Cover Damage from Drops, Crashes, Water, and other Accidents
  • Free Shipping

Warranty Information

This product has a limited warranty of 12 months.

Key Features

  • Extends warranty period by at least 12 months for added peace of mind
  • Provides an additional replacement opportunity within a year
  • Replacement products guaranteed to be new or equivalent-to-new in performance and reliability
  • Includes free shipping for both sending and receiving during the replacement process
  • User-friendly service process from registration to product return

What's in the box:

  • DJI Care Enterprise Basic Renew Plan