Adorama Protect

The Adorama Protect powered by Extend Protection Plan begins at the time you purchase the product and lasts for the duration of the term it was purchased for. The ADH plan covers damage caused by accidents such as drops, breaks, and spills.

If the ADH protection plan lasts longer than the manufacturer’s warranty, the ADH plan will also cover mechanical and electrical failure, just like a regular extended warranty plan, once the manufacturer’s warranty has expired.

The Extend ADH Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective under ADH conditions. For repairs, customers can repair this device until the number of times and cost of the repair exceeds the retail price of the product.

An ADH protection plan can be purchased online, in-store or by phone at time of product purchase.

Adorama Protect powered by Extend plans provide peace of mind and financial protection should there be an accident with your product, such as a drop, break, or spill. Additionally, when the manufacturer’s warranty expires, the Extend ADH plan will continue to cover accidental damage as well as product failure due to mechanical or electrical failure, should that be applicable. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.

For online, available protection plans will be visible on the product detail page and throughout the shopping experience. For store and phone orders, please speak with the sales representative for available protection plans.

Adorama Protect plans are available only in the United States. Adorama Protect powered by Extend is not available for international or U.S. territories (i.e. Puerto Rico, Guam, Virgin Island, and American Samoa) purchases. ​

You will need your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707. If you contact Adorama directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707.

When you buy used or pre-owned gear from Adorama, you can purchase a one-year Adorama Protect plan. Coverage kicks in after the retailer warranty ends. If your gear experiences mechanical or electrical failure, Adorama Protect will repair it or replace it with a similar item at no additional cost. Pre-existing damage is excluded from coverage.

Yes! Most pre-owned gear comes with a one-year Adorama Protection plan. Coverage begins after the retailer warranty ends. In addition, photography and video equipment also include coverage for accidental damage protection, such as drops and spills, starting on day one. Choose the term length that best suits your needs on this equipment. Pre-existing damage is excluded from coverage.

For Open Box products, you can purchase up to 5 years of Adorama Protect, which covers accidental damage starting on day one, as well as mechanical or electrical failure after the manufacturer’s warranty expires. Pre-existing damage is excluded from coverage.

This will be included in the email you would have received after purchasing a protection plan that details

• Contract ID
• Warranty Term Length
• Coverage Dates
• Product Name

Yes, the replacement or repaired product will continue to be covered under Adorama Protect powered by Extend protection plan.

Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps you will go through to have your product replaced:

• Customer simply provides a contract ID, email address, or another piece of identifying information to Extend
• Extend entitles (validates) contract coverage by ensuring:
• The plan is active
• The date is between the Effective & Expiration Dates
• The customer will then answer a few Adjudication questions
• High-level troubleshooting steps are offered
• If a repair is required, Extend will generate a shipping label for the customer to ship the broken product for repair
• Once product is received by the service depot, we will notify the customer that repairs are in progress
• Once the repair is complete, the product will be shipped back to the customer
• You can repair this device until the number of times and cost of the repair exceeds the retail price of the product.

The Customer can contact the Extend Customer Care Team in the Extend Claims Portal (https://customers.extend.com/) or via phone at .

Yes, customers can cancel their coverage at any time.

For an accidental damage and handling plan, the customer is entitled to a full refund within 60 days of purchase as long as the contract is not fulfilled. After 60 days, the customer is entitled to a pro-rata refund on the unused portion of the service contract.

Yes, your ABS purchase is eligible for Adorama Protect. If you have any questions or require assistance, please call 800-223-2500.