Canon Color imageCLASS MF743Cdw All-In-One Wireless Mobile Ready Duplex Laser Printer, 28 ppm, Print Copy, Scan & Fax

2023-08-29T20:00:00

I have had this printer for two years now. All our computers are Apple Mac's. The printer and scanner constantly disconnect from the computer. I have to either remove and add the printer again, and again and again. Or sometimes turning the printer on and off works. The printer connection is very unstable. The latest software and drivers keep making it only worse.

Houman

Originally posted at

2023-06-20T20:00:00

Bought it 3 yrs ago and no problems, easy set up, only 1 paper jam.

Bus1

Originally posted at

2023-04-26T20:00:00

Nothing on this printer works the way it should. I spend more hours each day trying to get it to work than actually working. Wish I had unboxed it within the return window. You know a printer has to be bad (total garbage) if Sam's Club and Costco discontinue sales due to customer complaints and returns. Never scans. None of the fancy features work. Have to uninstall printer weekly and reinstall. Excessive toner use. Have to replace all toner cartridges minimum of 3 times a yearGARBAGE !!!!!!!!!!!!!!!!!! Really sad when the cost of 4 new toner cartridges is more than the original cost of the machine.

Mad T.

Originally posted at

2023-02-22T19:00:00

* Owned the MF743Cdw for more than 3 years * Windows 10 Pro & MacOS X operating systems * Wireless connection (Netgear Nighthawk R900 & TP-Link Archer AX11000 routers) Pros * Printing speed in color and black and white * Price & value of the printer itself and consumables. * Scanning & copying flexibility * No Ink! (Toner) Cons * Yep, MAC software instability (details below) * Footprint is a bit large for a small office * Hardware glitches - sleep mode can cause undesirable behavior can arise once it wakes up I have just over 1,800 pages on standard capacity toner cartridges and have about 60% left. Projected page count until empty looks like about 4,000 until I'll need to make another spend. Configuration and WiFi setup via the LCD panel is easy and quick. It has lots of functions that I never thought anyone needed until I saw them, such as passport & ID card copy. All copy and scan functions can be accessed via the LCD panel. Checking consumables is also very easy. Of course once connected to the internet, a firmware update can be done with one push of a button as well. Driver software, GUI and end-user experience I have 29 years in IT, actively using advanced technologies. I will admit that my bias definitely leans toward MacOS as a much better user experience in general. Windows 10 Pro end user experience Driver setup for both the printer and scanner work as you'd expect - download the software from Canon and install as Administrator, go! The MF Scan Utility is functional and works well, though it looks like a Windows NT or OS/2 Warp screen (yeah, I'm that old). Printing is as you'd expect...it works! MacOS X end user experience MacOS finds the printer via Bonjour, installs and prints...no driver necessary...sorry Windows users. Scanning works great, with the Mac's better-looking user interface. HOWEVER, if you do download Canon's driver software for Mac and install the printer VIA IP address, the scanner function is not available. You're forced to use Bonjour. The Canon MF Scan Utility immediately says no scanner...follow the user guide for the scanner driver to add the scanner. I've never gotten it to work. Is that a problem? Sometimes. If you don't use the printer for a week or so and turn it on, it may have difficulty reconnecting and printing. NOTE: I use a fixed IP address for the MF743C...not DHCP so it's not changing IP addresses...the Mac just loses the printer for some reason. The fix: remove the printer and reinstall. That takes 40 seconds, but what a pain. This has been happening through a few firmware updates on the printer and many OS updates for Mac. More unwanted behavior when the printer goes into sleep mode for a long time. Trying to scan after a week or so of non use may yield an error saying the scanner is in use or disconnected (both Windows 10 and MacOS). Rebooting everything doesn't fix it. The fix: and this is only for Windows...instead of trying to scan from the MF Scan Utility, go to the LCD display and scan to Windows. Boom...that frees up the 'in use' error & you may once again resume scanning from your MacOS or WIndows PC. One other con and I haven't tried to troubleshoot this is that you can't seem to scan to MacOS via the LCD screen...Windows only...sorry Mac users! Overall I think this printer is a great workhorse and perfect for a small office or home office. A few fixed glitches mentioned would get this to 5 stars.

MCSE1900

Originally posted at

2023-01-10T19:00:00

I am going to take this pile of junk and run it over with my 4 runner until it is dead! Worst printer ive ever used!

Bendover

Originally posted at

2023-01-07T19:00:00

I have had this printer for about a year now. We're pretty light users, so it only has 1000 pages on it. In that time, it's been solid. Print quality is excellent - even photos are surprisingly good for a color laser. Consumable costs aren't out of line for the price point of this machine, but knowing what kind of margins there are on those they're still frustrating. It seems as though most negative reviews are from Mac users and are related to an unreliable connection to those devices. I have PCs, so I'm not sure it's the same issue I saw in the beginning, but I too would lose connection to the printer regularly. It turns out there's a Wireless LAN Power Save mode that causes this. I disabled that mode and it's been 100% reliable ever since.

js312

Originally posted at

2022-12-05T19:00:00

Honestly this a bad printer, very difficult to set up and function. Super frustrating to use, it works when it wants too. I have to download and reinstall the software. Its not worth it! When I print pages dots show up on the side, believe me I did everything to try to fix it and nothing works!

Cejean

Originally posted at

2022-11-30T19:00:00

Printer easily connected wirelessly to my Mac, PC & iPhone with minimal effort. The two-sided scanning on a single pass is awesome. I was a bit turned off by other reviews from Mac users however I decided to give it a try anyway and am glad I did. Everything worked seamlessly.

BillHappy

Originally posted at

2022-10-01T20:00:00

I've had this printer for almost 2 years. I don't use I often. Connection to my Android is easy but I can't print when using my MacBook or iMac unless I go through deleting software to reinstall and eventually I can print. Direct connect doesn't work either. It's very frustrating.

Jetazen

Originally posted at

2022-08-23T20:00:00

it does not work wirelessly with Macs. spent 3 hours trying and still right before my meeting did not work. Then used a hard line for the connection and still no dice. You wasted my life and I hope whoever is doing this to people gets a speeding ticket every time they speed and cell phone tickets when using their phones.

zack k.

Originally posted at

2022-07-20T20:00:00

I couldn?t be more disappointed in a printer. It works but not without massive headaches. It drops wireless connection to devices all the time. Should be a simple fix but not. On hold for Canon reps for over an hour (multiple times, then another hour to go through and reconfigure the issues. So complicated, I couldn?t remember the next time it happened and had to start over with the long wait time etc. The user screen has a long way to go, you can only touch it a certain way, the first iPhone was better. Also, the toner cartridges DON?T last!!

Frustrated x.

Originally posted at

2022-07-17T20:00:00

You spend this amount of money and you expect a quality device. Definitely not my experience here. The most frustrating part is the simple device configuration and management. The interfaces (touch screen, Mac, web are all simply terrible. It's like they are 20 years behind the times. This should be the easy stuff. Features are great...but they are impossible to use...and I'm an IT guy very, very comfortable and self sufficient in this space.

FritzBellows

Originally posted at

2022-06-29T20:00:00

Do your research. This Canon series has a history of not connecting consistently to MacOS. I'm ready to pull my hair out. I have a MF743Cdw. I'm running a MacBook Pro iCore7 with a fresh install of iOS Monterey. It absolutely refuses to connect with the drivers and on the off chance I finally get them connected, I come in the next day and the connection is lost and the printer reads OFFLINE. This applies to a hardwire cable from the USB Port to the Printer AND trying to get this thing to talk wifi through all their directions. I've reinstalled the driver several times and then did every Mac soft/hard reset known to man.

KERRYB

Originally posted at

2022-06-21T20:00:00

This is unfortunately my second printer. I returned the other hoping the upgrade would cancel out some of my issues, but it did not. I can't seem to keep my MacBook Pro connected to the darn thing. If I do get it connected, it tells me "computer not connected" when I try to scan. Beyond that, it's counter productive if I have to delete & then reinstall the driver each time I want to print. I hate that I'm this much money invested into a printer I never really wanted. All the HP's were sold out in the entire city so I didn't have much of a choice. Wish I could just replace with a more MAC compatible printer.

Moon G.

Originally posted at

2022-06-11T20:00:00

I purchased 6-8 months ago after having brother device for years. I connect to IMAC and I constantly have to uninstall and reinstall drivers. I am very frustrated with this product. In addition technical support is limited to 10-5. I DO NOT RECCOMEND.

JRO4

Originally posted at

2022-05-24T09:34:57

A very good replacement and upgrade from my previous Canon printer. I'm looking forward to using it for just as long.

EDWARD T.

2022-04-21T20:00:00

The printer comes with a standard 2,300 pages black cartridge and starter 1,200 color cartridges. We've printed just over 1,000 black pages and under 400 color pages and all cartridges need replacement. See the two photos of the printer page counter and the cartridges lifespan.

ReviewD

Originally posted at

2022-03-30T20:00:00

Purchased from an online retailer. It does what I need really well. We purchased the optional high-capacity drawer. Unfortunately, this printer is extremely expensive to replace the toner cartridges. The originals from Canon will run you almost $100 over the price of the printer for regular. Getting all high-capacity cartridges is almost twice the cost of the printer itself. The factory replacements have been excellent. Generic ones, regardless of brand, are horrible. Those are not well made and will leak toner all over the place.

ElBoricua77

Originally posted at

2022-03-28T20:00:00

I purchased this printer 15 months ago from Best Buy. It has been nothing but trouble. I works about 1% of the time. Have to uninstall and reinstall daily. I spend at least 1 hour of my work day trying to get the printer to work. Never recognizes that a paper jam is cleared. Will only print 2 sided sporatically. Is impossible if remoted into another computer

UnhappyTexan

Originally posted at

2022-02-09T19:00:00

this product isnt good. I dont print that often, a dozen or so reports a year, taxes, and a few odds and ends.. I CAN NEVER GET IT TO PRINT THE FIRST TIME. I can barely get it to print wirelessly, and 95% of the time have to connect to it with a USB cable. if your intention is to print wirlessly, i would not recomend this product.

NoMoreCanonForMe

Originally posted at

2022-01-17T19:00:00

We purchased this printer back in early 2020. Since we bought it, we have had issues with the printer not responding to print commands because it is "offline." We used to fix the problem by deleting and reinstalling the driver-- that is, until today. The driver I downloaded from the official Canon website can't find the printer. SO, I AM DONE. I am done with this printer and will never--EVER--purchase another Canon printer again. The Canon Color Image Class MF743Cdw is an expensive piece of junk in a fancy-looking frame, and its ink is costly to boot! So my advice, save yourself some headaches and frustration and buy yourself something else; any other printer has to be better than this one. Take it from someone who has been let down by this printer over and over and over again.

GZ0122

Originally posted at

2021-12-18T19:00:00

I bought this printer last year, to use with a Mac. From the start, it has been nothing but trouble. Software issues. Connectivity issues. Hardware issues. I can't think of any piece of technology I have ever bought that was as much a lemon as this Canon printer. It was on a good sale at Staples. Money saved was, really, money thrown away.

RSC123

Originally posted at

2021-11-19T19:00:00

This printer gives fine output, sips power on sleep, and has the appropriate configuration features for use in small to medium office settings. It does, however, have buggy firmware that has languished unfixed by Canon, though they are aware of the problems. Most notably the mDNS support (which Mac users would generally be best using has a bug whereby the printer continuously renames itself and can't be found by things that are configured to search for it by name. Specifically, when it wakes from sleep it broadcasts a message asking if the assigned printer name is already in use, it answers it's own query affirmatively, so then the printer renames itself so that there's not two printers with the same name (when, there's only one). It's a small thing, but the fact that Canon's known about it for years (it's discussed in their support forums) and hasn't bothered to fix such a trivial bug despite many reports really tells you how committed they are to the product.

PhilDurt

Originally posted at

2021-11-15T19:00:00

I will never purchase a canon printer ever again. Finding zero positives with this particular printer. It is not easy to use or understand how to use. Horribly difficult to program and connect to computer, and cannot figure out how to connect with phone or tablet. Ink runs out extremely fast. We purchased in June of 2021 and already having maintenance issues such as ink splatter on copied & printed pages on both front and back sides in the colors blue, yellow, and magenta...... the list literally goes on forever! Just don't waste your time or money with canon in general; HP all the way! I will never make this mistake again!

Tatey

Originally posted at

2021-10-22T20:00:00

I owned & used printers for 30+ years. I am an engineer, never been so frustrated with any printer as this one. Spent days, trying to set it up. Wi-Fi (for numerous hours, Then I thought using USB might work. Not even. Unfortunately, 30 days passed, I can't return it. Advise, Never think of buying this junk. I wish there is a negative rating (not just zero). One start is the minimum .

John D.

Originally posted at

2021-08-29T20:00:00

Coming off an HP that finally broke down after five years of heavy use, I decided to take a chance and go for the "Black Friday" special. Disaster. This has shoddy printing quality, constantly has to be "re-added" to the print manager (iMac and MBP, is really difficult to manage in settings and output, and frequently goes offline and needs restoring. Very disappointed and I will be tossing it after I get a year's use out of it. I actually loathe the thing.

Glenn C.

Originally posted at

2021-08-24T20:00:00

We struggle and most times fail at finding any clues in the instruction materials online. Like right now, the document I'm trying to scan is light, I need to change setting to darken. ALL the manual says is "You can adjust the density of the scan if the text or images in a original are too light or dark." Ok, how?

sed

Originally posted at

2021-07-28T20:00:00

I regret that I ever bought it and that I sailed to listen to all the people who wrote that it?s not user friendly. When it works it?s fine, except that 80% of the time it doesn?t connect and it won?t work. It is completely counterintuitive and not at all user-friendly and I am quite tech literate. I will never purchase another one and the only reason I am keeping this one is because I paid so much for it. Honestly most of the time I default to my teenagers Brother which can?t quite match the print quality for photos, but at least it?s reliable and it works consistently. Unfortunately contacting customer service isn?t happening either so it?s just been a frustrating, lose-lose proposition through the entire experience.

LAD

Originally posted at

2021-06-17T20:00:00

I have had this copier now for over 6 months. It is great at doing everything. I have read the negative reviews and can only say that you need to read the book and call customer support if you need technical help. They are awesome and can solve any issues you may have. Like all good copiers you will need to perform the auto graduation in order to receive the best quality output. This is by far the best small MFP Copier I have ever owned. I highly recommend this product.

Kent M.

Originally posted at

2021-04-26T20:00:00

I bought this because I was tired of the inkjet ones.. wanted to spend some money & get, what I thought would be an excellent choice, Canon & all plus laser? boy was I wrong.! A pain to operate and quality of my print outs is subpar. I print from home a lot.. and scan too. Terrible choice..

Just o.

Originally posted at