HP Smart Tank 7602 Wireless All-in-One Thermal Inkjet Printer

2025-11-29T19:00:00

Unpacking and Assembly The printer was simple to unpack and assemble. The included picture tutorial proved very nice and helpful, making the initial setup process straightforward. Printing Quality and Paper Handling Initially, the printer produced prints with excessive ink, causing the paper to come out wet and crumbled. Over time, the printing improved, but pictures and color prints, not just black and white, still exit the printer wet. The paper tray presents a challenge, as it is very hard to open and appears to get caught on the tray above, which holds prints as they come out. Automatic Document Feeder (ADF) Issues The Automatic Document Feeder (ADF) is particularly disappointing, as it only works for one sheet of paper at a time. Technical support informed me that it should feed twelve sheets at once, which was a key reason for purchasing this model. Technical Support Experience Technical support is extremely helpful and consistently follows up to see if there is anything else they can assist with. Although the hold time was very long, the representative was helpful when reached. Communication was generally clear, with only a few instances needing repetition. Build Quality The printer itself feels much lighter and flimsier than expected. The plastic paper tray and paper holder seem fragile and give the impression that they could break easily. Paper Loading Mechanism The paper loading area is well designed. The sides move smoothly and remain in place once adjusted, making it easy to load paper. Overall Satisfaction I have always used HP brands, but I am not as satisfied as I used to be. The technical service remains the best I have ever experienced, yet the quality of the product appears to be declining.

Nivea

Originally posted at

2025-11-17T19:00:00

VERY DISAPPOINTED. I replaced my 6-year-old 8710 InkJet with a new HP Smart Tank 7602. The 8710 worked well except that it stopped being able to print business card paper. Otherwise, it worked really well, and I should have kept it. I was convinced by an HP sales representative that the 7602 would be an excellent replacement, and save me a LOT of money on ink. Problems: (1) I immediately encountered my first problem when I tried installing the drivers. I have never had any trouble installing drivers in the past. I followed the miserably poor directions provided with the 7602 for two days before I gave up and called HP for help. The technician said it would be no problem, and that he'd have the drivers installed in 10 minutes. Even he had a problem with it, and went around in circles for 45 minutes before he could get the drivers installed. (2) It takes more than twice as long to print each page with the 7602 than with the 8710. I'm wasting time waiting for pages to print, and I print a lot. (3) The all-black and scanned documents print faded, even if I use the normal setting. (4) The 8710 would shut off when I shut off my PC, and come back on when I started to print. The 7602 never shuts off. If I want to conserve electricity I have to remember to shut it off every day that I use it. Then I have to remember to turn it back on before I can print. (5) I had a simple icon on my desktop I could use to open the printer for scanning. I no longer have that, and it takes longer for me to open the printer from my PC to scan. (6) The 7602 doesn't scan double-sided pages.If it does, it isn't easy to figure out how and I'm going to have to jump through hoops to figure it out. The 8710 was simple - put them in the document feeder, then click scan. (7) I tried scanning from the 7602 to a file on my PC, and I have to do additional jumping through hoops to figure out how to set that up. (8) NOTHING on this printer is intuitive or simple. Every single thing I try to do with it requires another long and frustrating exercise in searching for information or calling HP to get it done. Truthfully, I am VERY SORRY that I gave up my reliable 8710 and bought this terrible machine. The 8710 was still very functional after six full years. I'll bet the 7602 stops functioning within two years. I have been a loyal HP fan since 2002. Sadly, after 23 years my recent experiences with HP are making me reconsider.

CBomr

Originally posted at

2025-11-10T19:00:00

Wonderful and has helped me and my family with useful needs

Mr D.

Originally posted at

2025-11-02T19:00:00

Great printer and easy to use. Great results

Friedland

Originally posted at

2025-11-02T19:00:00

very fast printer i love how fast it is prints very clear and crisp pictures come out great I Love it!!!!!!!

Bobby P.

Originally posted at

2025-11-02T19:00:00

I have still not been able to set up the printer properly

Wendys777

Originally posted at

2025-10-31T20:00:00

This is the "Best" printer I have ever purchased. My previous choice in printers from HP caused problems with paper jams double and triple feeding of paper waste of ink and a big waste in paper. Since I started printing with this HP Smart Tank 7602 All-In-One, I have not had one single paper jam it has never double or triple fed paper and it has never failed me in responding to print commands from any device I have in my home iPhone, iPad etc. This is a printer that in my opinion HP gets a rating of A+++.

A R.

Originally posted at

2025-10-31T20:00:00

Smart tank is what I have needed. Past printers have one cartridge with three colors and when one runs out the other colors are useless. I hate wasteful tools and HP figured that out with double sided print, bluetooth print capability, large capacity paper tray and quite operation make this the center of my office! :)

WaterHounds

Originally posted at

2025-10-05T20:00:00

as a former hp emp during 1982 have bought hp products and this most recent purchases that this excellent printer , i bought 2 of them same model and the fantastic part is do not have to spend 70 for ink cart's the bottle cheaper

hpfrmemp

Originally posted at

2025-09-28T20:00:00

This replaced a HP 9520. The 7602 was very easy to set-up mechanically, software and internet. Compared to 9520 the 7602 is slower, has only 1 paper feed tray and always on user screen. In fact this is the one feature that I miss. Yes the menu does show up when touch surface, but I have to swipe right several times to make a copy. The print quality is excellent. And of course, the ink cost per page is dramatically lower. This was the main reason for choosing the 7602. Overall satisfied with purchase

RayC634

Originally posted at

2025-09-26T20:00:00

The Smart Tank 7602 is a great printer. Easy to Print and scan with. The smart tank saves me money on printer ink too. WIFI hook up was easy for all my devices. Smart Tank is the way to go.

So B.

Originally posted at

2025-09-23T20:00:00

I hate this thing. Its the second printer ive bought in the last 2 months. I started with epson because of reviews, and i hated that, so thenI went with HP because it was the same brand as my original from 5 years ago that I liked. Well this smart tank sucks. I get error messages ALL the time. I've watched videos and even had a tech guy come in and he couldn't figure it out either. Why do products suck now? Its like the older something is, the more reliable. Stuff made now is horrible.

Frustrated1002

Originally posted at

2025-09-13T20:00:00

Just bought this at Best Buy last night. Super easy set up! Love the ink fill. Price is cheaper on ink. It is a closed system, so it should not dry out! My other HP lasted at least 20 years.

Thibby

Originally posted at

2025-09-01T20:00:00

Thr newer printers get the more complicated they become. The ink tank is an excellent idea since the cartridges have become more expensive. The setup of the HP Smart Tank is more complicated to set up when you do not have a land-line telephone number for the fax capability. Thank goodness I have HP Smart Friend service.

Richard G.

Originally posted at

2025-08-12T20:00:00

This printer is much quicker than the one it replaced. Colors are good for printing, but I haven't tried phots yet. The build quality is good. It is a bit pricy to get for the whole package, and we will see how long the ink lasts.

oldgolfer70

Originally posted at

2025-06-04T20:00:00

Drivers constantly need reset

Do l.

Originally posted at

2025-06-04T20:00:00

I love this new printer. It works great and would highly recommend this unit. The fill tank s for ink are wonderful.

David B.

Originally posted at

2025-06-04T20:00:00

Excellent printer!!!! Can't believe I'm writing this.....I have had a hard time with our personal printers over the years!

Cesnyder

Originally posted at

2025-05-22T20:00:00

Difficult to setup. Help is via AI chatbot and not helpful. Scanner glass cracked. Printer would not get past printer head install.

Scott D.

Originally posted at

2025-04-13T20:00:00

There's one clue loose inside the box

Habib K.

Originally posted at

2025-02-22T19:00:00

The AC power cord doesn't plug into the printer.

Bill811

Originally posted at

2025-02-12T19:00:00

Great product, but difficult interface

DavidAGarner

Originally posted at

2025-02-12T19:00:00

Dear HP: It was a GREAT experience to work with the professionals to get my old Apple computer working again and to recognize my new printer. I had spoken to an Apple professional that said it was impossible... So very happy to have Apple proven wrong... It is wonderful that I can now recognize and use my new printer. My new printer is very similar to the one I had bought in 2016.... Many many thanks to Cyrus and his team... Dawn L Stanley in NYC

Dawn S.

Originally posted at

2025-02-06T19:00:00

I had two Smart Tank printers and could net get the FAX capability to work on ether of them. Switched to a OfficeJet Pro 9130e.

Jim H.

Originally posted at

2024-12-30T19:00:00

This is a great printer. The customer service is fantastic. HP deserves our patronage. You will save money on ink. No ink cartridges needed here

Clyde H.

Originally posted at

2024-12-24T19:00:00

I recently purchased the HP Smart Tank 7602 printer at a discount in exchange for my honest opinion. It has been a fantastic addition to my home office. Here's a detailed breakdown of my experience: Pros: Exceptional Print Quality The printer produces crisp text and vibrant colors, making it perfect for both professional documents and photos. Easy Setup and Operation Setting up the printer was straightforward with the HP Smart App. It guided me step-by-step, and connecting to Wi-Fi was seamless. Smart Features The mobile printing capabilities are a big plus. I can print directly from my smartphone or tablet without needing to transfer files to my computer. Multi-Functionality It handles printing, scanning, and copying effortlessly, making it a versatile all-in-one device. The automatic document feeder (ADF) is especially convenient for multi-page scanning and copying tasks. Cons: Bulky Design The printer is a bit large and takes up considerable desk space. Be prepared to dedicate a spot for it. No Duplex Scanning While it supports automatic double-sided printing, it lacks automatic duplex scanning, which could be a drawback for heavy-duty office use. Overall Impression The HP Smart Tank 7602 is an excellent printer for anyone looking for high-quality output, cost-effective operation, and smart features. It's particularly great for families, small businesses, or students who print frequently. While the size and price might be a deterrent for some, the long-term benefits outweigh the drawbacks.

R2b63

Originally posted at

2024-12-22T19:00:00

Easy to set up. It is ideal for our home uses. It also has a small footprint allowing it to fit almost any where. It blended in with our home network as if it was made for it...well, I suppose it was. We are really impressed with the ink supply. Long term is certainly great. Customer service is great! The few times I needed them, the reps were knowledgeable and eager to help. In the future, I will not go with any other printer.

Bill T.

Originally posted at

2024-12-19T19:00:00

Printer makes a funny noise the first time you scan an item after turning on. Printing and copying do fine without any odd noises.

Steve D.

Originally posted at

2024-12-18T19:00:00

This is a good printer and does everything as advertised. I have it a 4 instead of a five because of two issues. The first is minor. The touch screen is very diminutive as compared to other HP offerings. The second is a major deal for me. There is a light in the front that is very bright and cannot be adjusted. My printer is close to our bedroom and I had to put a 6" piece of electrical tape to co er this large light. I am not exaggerating as to the brightness. One can read a book several feet away from it.

Paul J.

Originally posted at

2024-12-17T19:00:00

The best part is not having to swap out the sometimes messy cartridges that never last as long as you hope. The Smart tanks are easy to fill and refill with a lot less mess and effort. The color and print quality is good for our basic home office needs. Would recommend to others with similar home office needs for an affordable alternative to more expensive machines.

JustAMom

Originally posted at