HP 2 Year Care Pack with Accidental Damage Protection and LoJack for Notebook
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HP 2 Year Care Pack with Accidental Damage Protection and LoJack for Consumer Notebook

SKU: IHCU7C96E MFR: U7C96E
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$256.99
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Key Features

  • Enjoy peace of mind with our HP 2 Year Care Pack, safeguarding your notebook investment.
  • Accidental Damage Protection ensures your HP notebook is covered from unexpected mishaps.
  • Get rapid repair service with our 7-business-day turnaround, minimizing downtime with this warranty.
  • Our extended warranty includes comprehensive software support, resolving issues quickly and efficiently.
  • Benefit from pick-up and return service, making repairs hassle-free with our care pack.
  • Protect your data with LoJack, offering enhanced security and recovery options for your HP notebook.
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Reviews about this item

Review Summary

2025-02-09T19:00:00

Rated 5 out of 5

Care Pack

Hopefully I will never need to use this, but better safe than sorry.

Grand S.

2024-08-14T20:00:00

Rated 3 out of 5

MORE OR LESS EFFICIENT

SERVICE COULD NOT HELP ME WITH MY RECHARGEABLE TILT PEN. OTHERWISE, I DID NOT USE THE SERVICE.

DYNO

2023-07-10T20:00:00

Rated 5 out of 5

hp LJ 608

excellent support

HM S.

2022-02-22T19:00:00

Rated 1 out of 5

EXTREME FRUSTRATION

I purchased the $400 installation support and network setup for my new Designjet T830. While purchasing, the customer service person told me that someone would come within 5 business days. We are a mechanical contractor so using wide format prints is a very important part of our daily work. After 5 business days, I called customer service. They could not find my equipment serial number, my service pak for installation, nor my 3 year NBD service pak. I had to send email with pictures of the box and paperwork to prove that I purchased anything. It took me 21 days of calling every day, getting bounced around from department to department (sometimes 8-10 people a day), and talking to multiple supervisors before I could get someone here. I even told them I wanted them to pick it back up and they refused to give me a refund. Very disappointed and frustrated by the way I was treated. I also did not like that everyone I talked to was from a foreign country. I had a very hard time understanding them. I do have to say that the technician that came to perform the installation was very nice and helpful. He was efficient, had a good personality, and knew what he was doing. I was satisfied with him.

Millwright

2021-07-31T20:00:00

Rated 2 out of 5

Not great

It prints well, and quickly, but it required far more calls to support over network issues and other things than our comparable Brother device. I wouldn?t buy this machine again, and HP won?t allow me to return it.

rmgt008

2020-06-28T20:00:00

Rated 4 out of 5

good so far

I've only had this product for a couple of days... so far so good, no complaints, easy set up, works flawlessly so far. Too early to give it 5 stars

ejcb

2020-05-13T20:00:00

Rated 2 out of 5

Disappointed

I replaced my Cannon plotter with the HP DesignJet T530 and was disappointed that I have to use HP Click to plot drawing from AutoCad. There is no drivers available and Apple uses a generic printer driver to make the plotter work. What a pain to convert the DWG to a PDF then open Click to plot the D size drawing.

Matt R.

2020-05-12T20:00:00

Rated 2 out of 5

HP DesignJet T525 36"

Placed order for unit on 4/13/2020. We have continuing problem with hardware not printing. We purchased onsite hardware customer support. Due to Covid-19 pandemic no one will come out to repair the unit. We are sending the unit back and asking for a replacement.

Lmiles

2019-10-30T20:00:00

Rated 5 out of 5

3 Year Onsite Hardware Support worth every cent

I always buy the extra support for my large printers. It is worth every penny to know someone can take care of a problem, especially when you are in the middle of an important job and something happens. Even if you never use it, it’s nice to know that it is there in case if emergency.

Richlac

HP Care Pack Specifications

  • Compatibility

    HP Consumer Notebook

  • Service Main Type

    Maintenance

  • Service Characteristic

    Labor

  • Service Description

    9 x 5 x 7 Business Day

  • Provided Support

    Accidental Damage Protection, Pick-up & Return, Repair, Phone Support, Software Support

  • Service Response Time

    7 Business Day - Repair

  • Service Location

    Service Depot

  • Service Duration

    2 Year

About HP Care Pack

FEATURED REVIEWS

Care Pack

By Grand S.

Hopefully I will never need to use this, but better safe than sorry.

hp LJ 608

By HM S.

excellent support

The 2 Year Care Pack with Accidental Damage Protection and LoJack for Consumer Notebook is a comprehensive service plan designed to provide robust protection for your PC from the moment of purchase. This HP Care Pack service, coupled with Accidental Damage Protection and theft protection, offers a reliable safety net for your device, ensuring expedited repairs by seasoned professionals without any hidden costs.

With this Care Pack, you gain the peace of mind that comes from knowing your PC is safeguarded by the very manufacturer that understands it best. Designed to be purchased within the first year of PC ownership, this service plan offers varying levels of service and response times based on your geographic location.

The service commences from the date of hardware purchase, subject to certain restrictions and limitations. All HP services are governed by the relevant HP terms and conditions of service provided or indicated to the customer at the time of purchase. Customers' statutory rights as per applicable local laws remain unaffected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

The Accidental Damage Protection feature ensures your device is covered against any accidental drops, spills, or electrical surges. HP commits to repair or replace your device if it suffers damage from such incidents.

The Theft Protection by Absolute Home and Office feature is a robust security measure in case your device is lost or stolen. It enables the locking and tracking of your device, and works in conjunction with authorities to aid in its recovery. It also includes a hard drive wipe feature to ensure your private data remains secure.

Reliable support is available 7 days per week, connecting you with knowledgeable agents who can expedite your device's repair without any unexpected costs. This 2 Year Care Pack with Accidental Damage Protection and LoJack for Consumer Notebook is a comprehensive solution for maintaining your PC's longevity and security.

HP Care Pack Features

  • Accidental damage protection
  • Absolute home and office theft protection
  • Hardware Repair Coverage
  • Coverage begins day of PC Purchase

Warranty Information

This product has a limited warranty of 24 months.

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Key Features

  • Enjoy peace of mind with our HP 2 Year Care Pack, safeguarding your notebook investment.
  • Accidental Damage Protection ensures your HP notebook is covered from unexpected mishaps.
  • Get rapid repair service with our 7-business-day turnaround, minimizing downtime with this warranty.
  • Our extended warranty includes comprehensive software support, resolving issues quickly and efficiently.
  • Benefit from pick-up and return service, making repairs hassle-free with our care pack.
  • Protect your data with LoJack, offering enhanced security and recovery options for your HP notebook.

What's in the box:

  • HP 2 Year Care Pack