HP 1 Year Post Warranty Phone Assistance Service Care Pack for DesignJet Low End Wide Format Printers

SKU: IHPHC129PE MFR: HC129PE
$99.00
Earn VIP Reward Points

Key Features

  • Get reliable HP DesignJet support with our 1-year phone assistance care pack.
  • Extend your printer's life; this HP warranty offers peace of mind and cost savings.
  • Quickly resolve issues; our customer support ensures minimal downtime for your DesignJet.
  • Enjoy continuous high-quality prints; this service pack keeps your printer in top shape.
  • Easy setup and activation; get your HP printer warranty coverage started in minutes.
  • Protect your investment; this HP care pack offers comprehensive DesignJet printer support.
See More Product Details
Overview
Compare
Specs
Q&A

Questions & Answers

Reviews about this item

Review Summary

2025-02-09T19:00:00

Rated 5 out of 5

Care Pack

Hopefully I will never need to use this, but better safe than sorry.

Grand S.

2024-08-14T20:00:00

Rated 3 out of 5

MORE OR LESS EFFICIENT

SERVICE COULD NOT HELP ME WITH MY RECHARGEABLE TILT PEN. OTHERWISE, I DID NOT USE THE SERVICE.

DYNO

2023-07-10T20:00:00

Rated 5 out of 5

hp LJ 608

excellent support

HM S.

2023-05-18T20:00:00

Rated 5 out of 5

Great choice!

This printer replaced another HP that we've used for over 15 years without issue. So far this M555 is excellent, and as with all HP products in my experience, will be the little workhorse that we need. Buying directly from HP was the best decision. . . the salesperson was extremely knowledgeable, guided me to the right choice for our company, and was very patient and helpful.

Cheryl M.

2022-04-17T20:00:00

Rated 1 out of 5

No Communication

I applied for the HP Care Pack three weeks ago and have yet to hear from HP that it was approved. This review request is the only communication I've received.

Adam G.

2022-02-22T19:00:00

Rated 1 out of 5

EXTREME FRUSTRATION

I purchased the $400 installation support and network setup for my new Designjet T830. While purchasing, the customer service person told me that someone would come within 5 business days. We are a mechanical contractor so using wide format prints is a very important part of our daily work. After 5 business days, I called customer service. They could not find my equipment serial number, my service pak for installation, nor my 3 year NBD service pak. I had to send email with pictures of the box and paperwork to prove that I purchased anything. It took me 21 days of calling every day, getting bounced around from department to department (sometimes 8-10 people a day), and talking to multiple supervisors before I could get someone here. I even told them I wanted them to pick it back up and they refused to give me a refund. Very disappointed and frustrated by the way I was treated. I also did not like that everyone I talked to was from a foreign country. I had a very hard time understanding them. I do have to say that the technician that came to perform the installation was very nice and helpful. He was efficient, had a good personality, and knew what he was doing. I was satisfied with him.

Millwright

2021-07-31T20:00:00

Rated 2 out of 5

Not great

It prints well, and quickly, but it required far more calls to support over network issues and other things than our comparable Brother device. I wouldn?t buy this machine again, and HP won?t allow me to return it.

rmgt008

2021-03-22T20:00:00

Rated 1 out of 5

I will never buy an HP Printer EVER again!

I have been an HP purchaser for 30 years - with Laptops, Desktops and Printers only from HP - nobody else. My last HP printer lasted 25 years. I purchased a new HP printer when my old one died - along with the printer I purchased the optional wireless adapter. I also purchased the HP Care Pack. After over 6 hours on several occasions on the phone with their techs I was unable to get this new printer to work. I finally gave up, sent it back and bought a Brother printer. Their tech help was unable to get their own product up and running.

DSRPTA1

2020-11-06T19:00:00

Rated 1 out of 5

Don't do! HP may not apply warranty

Still having issues with resolving the warranty problems on this care pack. HP plays a game of taking weeks to respond to every request to add support. The printer comes with a warranty that isn't from the sale date. Good luck getting HP to fix that issue. It has taken me over a month and nothing is resolved.

Why N.

2020-06-28T20:00:00

Rated 4 out of 5

good so far

I've only had this product for a couple of days... so far so good, no complaints, easy set up, works flawlessly so far. Too early to give it 5 stars

ejcb

2020-05-13T20:00:00

Rated 2 out of 5

Disappointed

I replaced my Cannon plotter with the HP DesignJet T530 and was disappointed that I have to use HP Click to plot drawing from AutoCad. There is no drivers available and Apple uses a generic printer driver to make the plotter work. What a pain to convert the DWG to a PDF then open Click to plot the D size drawing.

Matt R.

2020-05-12T20:00:00

Rated 2 out of 5

HP DesignJet T525 36"

Placed order for unit on 4/13/2020. We have continuing problem with hardware not printing. We purchased onsite hardware customer support. Due to Covid-19 pandemic no one will come out to repair the unit. We are sending the unit back and asking for a replacement.

Lmiles

2020-04-16T20:00:00

Rated 5 out of 5

Great plotter and so easy to use and set up

I have owned many plotters and this is my favorite to date.

Gcw123

2020-01-03T19:00:00

Rated 4 out of 5

So far mostly good, except for one thing

I spent over an hour on the phone with the sales office, the guy was very helpful. I told him the price I was seeing on Amazon for the printer, ink and paper combo. He said he can match that price and even do better, he could add a warranty. So I took the option he offered. I received my order and there is no paper. I have tried calling but with it being a Saturday I can't get anyone on the phone. I have no idea when the paper will be here, or if I should go buy some so I can try out my new printer. I am actually super frustrated right now, but due to how well he helped me I won't go less than the 4 stars.

tyty

2019-10-30T20:00:00

Rated 5 out of 5

3 Year Onsite Hardware Support worth every cent

I always buy the extra support for my large printers. It is worth every penny to know someone can take care of a problem, especially when you are in the middle of an important job and something happens. Even if you never use it, it’s nice to know that it is there in case if emergency.

Richlac

2019-04-30T20:00:00

Rated 5 out of 5

I love my T120 printer

We bought a T120 Large Format Printer that has made my job so much easier. It works perfectly every time

donna13pa

HP Care Pack Specifications

  • Compatibility

    HP Designjet 111 24" Printer with Roll
    HP Designjet 130 Printer
    HP Designjet 130r Printer
    HP Designjet T120 24" ePrinter
    HP Designjet T520 24" ePrinter
    HP Designjet T520 36" ePrinter

  • Care Pack type

    Electronic

  • Coverage period

    1 Year

About HP Care Pack

FEATURED REVIEWS

Care Pack

By Grand S.

Hopefully I will never need to use this, but better safe than sorry.

hp LJ 608

By HM S.

excellent support

Make the most of your HP DesignJet low-end wide format printers with our 1 Year Post Warranty Phone Assistance Service Care Pack. This reliable service extends your access to expert advice and technical support well beyond the standard warranty period, ensuring that your printing operations continue to run smoothly and efficiently.

Our comprehensive User Advisory Support (UAS) Service is a testament to our commitment to customer satisfaction and product longevity. With UAS, you gain a single point of contact for end-user telephone or Internet technical support, covering not only your HP printing products but also a broad spectrum of multivendor business software packages. This includes popular applications such as web browsers, word processing, antivirus, and email applications from leading vendors like Microsoft, Adobe, and Netscape.

Experience the convenience of advisory support and technical assistance on the features and usage of your printing products. Our service is tailored to assist with software business applications and utilities operating within Microsoft environments, ensuring that you receive support that's as innovative as the technology you use.

Our service is designed to be both durable and affordable, providing you with peace of mind knowing that expert help is just a phone call away. Whether you need guidance on printing techniques, troubleshooting software issues, or optimizing your printer's performance, our User Advisory Support Service is here to help.

Choose from two service options to best suit your needs, each offering the same high-quality assistance for eligible products. With our 1 Year Post Warranty Phone Assistance Service Care Pack, you can rest assured that your HP DesignJet low-end wide format printers are in capable hands, ready to tackle any challenge that may arise.

HP Care Pack Features

  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials included
  • Firmware updates for selected products
  • Choice of coverage windows
  • Choice of onsite response times for hardware support
  • Escalation management
  • Access to electronic support information and services
  • Maintenance kit replacement

Warranty Information

This product has a limited warranty of 12 months.

Key Features

  • Get reliable HP DesignJet support with our 1-year phone assistance care pack.
  • Extend your printer's life; this HP warranty offers peace of mind and cost savings.
  • Quickly resolve issues; our customer support ensures minimal downtime for your DesignJet.
  • Enjoy continuous high-quality prints; this service pack keeps your printer in top shape.
  • Easy setup and activation; get your HP printer warranty coverage started in minutes.
  • Protect your investment; this HP care pack offers comprehensive DesignJet printer support.