HP LaserJet Pro M521dn Multifunction Printer, 42ppm (Letter) / 40ppm (A4), 1200 x 1200dpi, 500 Sheet Input Tray Capacity - Print, Copy, Scan, Fax

2022-11-08T19:00:00

Purchased this printer for a small office. While the print, although resolution isn't great, and copy features work well the scan feature does not. For the first year the HP Easy Scan App worked great. Then it just stopped. Our Tech support company updated the App, the printer software, and the drivers with no success. You can scan 1 page at a time using the flat bed, not the document feeder. If you want to scan more than one sheet you need to do it one page at a time. Very inconvenient! HP needs to update the Easy Scan App so it will function smoothly. Their answer is a new App, HP Smart which requires you to log in every time you want to scan and has multiple steps before you can scan. Not easy.

Officegrl

Originally posted at

2020-12-15T19:00:00

That this is black and white only and not wifi. I wish it had been more clear

JonnyL

Originally posted at

2020-12-15T19:00:00

printer is broken and unused NEED RMA!!!!!!!!!!!!!!!!!!!!!!!!!

Lonny C.

Originally posted at

2020-05-17T20:00:00

Bought this for our Production Control Dept. Followed the instructions and it installed easy-peasy on our network. Installed the software on the users' computers without a hitch. Users like the scanner & copier. Prints really quick.

ComputerGuy9Havens

Originally posted at

2019-10-31T20:00:00

So far, the printer and copier operate well, but there are two extremely disappointing failures for this machine. We run a small nonprofit that corresponds with prisoners and do a fair amount of scanning. We considered separate scanners and printers, but limited space and funding made that less practical. We have used two less expensive MFP machines (both Canon), and both had full-featured interfaces on the machine so you did not have to open separate software to access necessary functions. First, the features in the touchscreen are way too limited. We cannot get to the features that make the touchscreen useful to us, so have to scan from the software, which impacts our efficiency. Both our much less expensive MFPs had full-featured machine interfaces that were far more efficient to use. For a machine that costs this much, it is absolutely unacceptable that the touchscreen features are so so limited. I'm mainly referring to the scan features. Second, both our far less expensive MFPs had OCR capabilities, and that is something we very much need. I had looked at the specs before ordering, and it was vague, but a fact sheet implied this machine had OCR software. In researching this, I saw that the M521 user manual stated "The Readiris OCR program is included on a separate CD that shipped with the product. To use the Readiris program, install it from the appropriate software CD, and then follow the instructions in the online Help." I now see that this language has been deleted from the user manual. It is really unbelievable that an MFP in this price range does not include OCR.

disappointedCust9999

Originally posted at

2019-09-15T20:00:00

It was hard to get hooked to my network, it would print then it wouldn't. It kept telling me to load paper then would only print a few pages at a time. I had trouble installing driver from CD and it was not one I could pick from windows. Finally it started working I had to change ports. However it still freezes up and you have to shut it off to get the print screen to work. I haven't had a chance yet to contact support. If I can keep it working it is a good little printer, and cost per page printing is much less then the others I researched and we go through about 25 cases a year in printing. I have had good luck with most of my Hp printers, the more expensive ones which you get a lower print cost however seem to have more issues then the inexpensive ones, so if you have to have someone come out and work on it not sure the cost savings is there.

Les337

Originally posted at

2019-02-28T19:00:00

Beware this machine is LOUD! It sounds like propellers starting up. My office is approximately 16x20 and this machine is too loud for my space. They scanning feature is incredibly slow. It seems the machine needs time to calibrate each time you perform an action. It does not get better or faster. The scans themselves are of good quality and that is the only thing that I find positive about this laserjet. Do everyone in your office a favor and find something else to fit your needs. This machine is not up to par with the usual HP quality.

Earplugs n.

Originally posted at

2018-03-20T20:00:00

As a printer/scanner/copier, this thing is awesome. Nice clean copies, very quiet scans, and it's not loud at all with printing or copying. When it first arrived, we had a small issue with the document feeder, but HP was quick to send out a technician and the issue has been fixed. Our 1 major complaint about this machine, which is why I can only give it a Fair and Average rating, is that this machine CANNOT fax from PC. Though it is advertised as having the ability, we have found out through Tech Support that that ability only exists on Windows 7. The software has not been updated to support Windows 10. So, the few faxes we do send out, we have to print the document and fax the old fashion way, which is a step backward from our Xerox that we placed with this machine. Overall, we like this machine and have no problems with it besides the ability to fax directly from our computers. It's 2018, and this is technology from years ago that we're missing.

ChapLabs

Originally posted at

2017-02-04T08:21:39

great product from HP, easy to use , works fine

YI J.

2017-01-26T19:00:00

BOUGHT THIS PRODUCT 2 MONTHS AGO FOR UNDER 10 PEOPLE IN DEPARTMENT. CURRENTLY WORKS GREAT, SCAN, FAX, PRINT, COPY - FAST, NO ISSUES. WAS LOOKING FOR A SCANNER ONLY, BUT THE SALES PERSON CORRECTLY RECOMMENDED FOR THE SAME PRICE I COULD GET AN ALL-INONE. THIS IS A GOOD IDEA AS A BACK-UP TO MY OTHER EQUIPMENT. INITIALLY THE PAPER FEEDER WAS DEFECTIVE BUT HP FED-EX'D A REPLACEMENT PART AND A TECH SHOWED UP THE NEXT DAY OF REPORTING THE PROBLEM TO REPLACE. THE SET-UP WAS VERY DIFFICULT DUE TO HP'S TECHS NOT REALLY BEING PROPERLY TRAINED ON A NETWORK SET-UP. I HAD TO HAVE MY IT CO. STEP IN AND FINALIZE THE SET-UP. AFTER 2 MONTHS OF HEAVY USE, IT IS A TYPICAL HP PRODUCT - WORKS GREAT WITH LITTLE TO NO ISSUES. I HAVE 4 OTHER HP PRINTERS OF VARIOUS AGES (OLDEST BEING 12 YRS OLD) AND ALL STILL WORK GREAT

KJOHNA

Originally posted at

2016-11-24T12:56:29

I work in an attorney's office - needed a replacement printer to keep the office running - ordered this one and it arrive at our office in LESS than 1 day!!. This printer/scanner is working like a charm so far. Thanks..

JoanDuh D.

2016-11-14T19:00:00

I have been working in various law firms for over 8 years now and this is BY FAR the most inefficient printer/scanner I have ever seen! The button responses are really slow, the address book is really slow and it needs to initialize and/or calibrate almost every time you use it. Which means you have to stand there and twiddle your thumbs while you wait for the machine to prepare itself for a simple scan. I can literally walk to a different machine all the way down the hall and scan a doc in faster than I can when this machine decides to calibrate itself first. It does produce decent quality scans and print jobs, but be prepared to wait a LOT longer than you're used to for them each and every time. For the amount of money this machine costs combined with how incredibly frustrating it is to use, I would definitely NOT recommend it to anyone.

Jackie2888888888888888888

Originally posted at

2016-10-04T20:00:00

We have our File Server on a Different Subnet then our copier, and scanning takes 10-13 seconds per page to scan! However, if your network scan folder location is on the same subnet as the Copier it worked great. HP support had no idea what the problem was, and left me scratching my head. HP's smaller unit M426 and our other scanners work perfectly fine scanning across subnet. Maybe was a Lime won't take a chance on any of there copiers now!

Mirror

Originally posted at

2016-08-23T20:00:00

I own this printer but the sleep function causes probles all the time , you have to reboot the printer in order to wake up and that is some thing you have to do several times every day

greggr

Originally posted at

2016-04-14T10:05:15

We have received this printer in in a fast manor. All went smooth with this purchase. Thank you.

Mordechai G.

2015-04-27T20:00:00

I downsized to this printer as a cost effective replacement for my older HP model. It takes a full ream of paper which is good since I go through a couple of reams a week, at minimum. However, for an office that scans to email many times a day and which sends out multiple faxes, there probably are options that scan faster and have easier to use fax options.

kay135

Originally posted at

2015-04-27T20:00:00

It is difficult to set up many of the features of this printer. To set up the unit on my WiFi network, II should have been able to turn it on, choose a WiFi network, enter the network password and go. Instead, I had to call tech support to figure out how to change the IP address, etc. The same was true for the "scan to folder" feature. The HP Utility doesn't have a "Browse" feature to pick the folder on my computer I wanted to download scans to. Instead, I had to enter the folder name with the entire path. If I entered a incorrect "/" or "\" the connection didn't work. Since the instructions are written for a PC rather than a Mac, there were no help to me. I am pretty tech saavy; so, if I had a hard time making all of the features work, I can imagine how difficult it would be for someone less technically oriented to install it. It was also very difficult to find anything of help on the HP web site since almost all of the help was written for a PC. The product does print great. If it weren't so hard to set up, I would have given it a 5 star rating.

Qikbruce

Originally posted at

2014-08-05T20:00:00

Good features and easy to use, but loud when running in small office space. Wish there was a way it would keep track of copies or printed pages for specific clients/users.

Bill64

Originally posted at

2014-02-16T19:00:00

Some initial condition problems were fixed w/ help of customer service. Website listed wrong wireless card -- resulting in delay and extra $80. Not sure customer service had adequate info on this product, resulting in long phone times.

beech400

Originally posted at

2013-06-04T20:00:00

Features perfect for MFP. I advise customers to purchase it for a great office use

ppnd91

Originally posted at

2013-05-16T20:00:00

Everything about this printer is great. The only con that I would say is it is a little louder than I was expecting.

Kim82

Originally posted at