HP 4 Year Channel Remote Part Hardware Support Service Care Pack for DesignJet Z5400 44" PostScript ePrinter

HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.

• Remote problem diagnosis and support
• Onsite hardware support
• Replacement parts and materials included
• Firmware updates for selected products
• Choice of coverage windows
• Choice of onsite response times for hardware support
• Escalation management
• Access to electronic support information and services
• Maintenance kit replacement

Electronic remote support solution
The electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. An HP support specialist will only use the remote system access with the Customer's authorization. The remote system access may enable the HP support specialist to provide more efficient troubleshooting and faster problem resolution.