HP 3-Year Active Care Next Business Day Onsite Desktop Hardware Support Service Pack

SKU: IHPU18HWE MFR: U18HWE
$29.50
$31.00
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Key Features

  • Enjoy peace of mind with this HP 3-Year Active Care extended warranty for your desktop.
  • Get next business day, on-site desktop hardware support, minimizing downtime and maximizing productivity.
  • This comprehensive HP warranty includes parts replacement and labor, ensuring complete coverage.
  • Benefit from phone support and repair services, offering quick solutions to your desktop issues.
  • Extend your desktop's lifespan with this 3-year maintenance service, protecting your investment.
  • Active Care Service provides reliable, extended warranty protection for your HP desktop computer.
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Questions & Answers

Reviews about this item

Review Summary

2024-01-26T19:00:00

Rated 1 out of 5

Laptop not here yet.

I have not received the unit yet.

Javad S.

2024-01-20T19:00:00

Rated 5 out of 5

Easy to use.

Very reasonable price. Easy to use and my computer was updated with the extended warranty automatically. The sales representative was extremely helpful in steering me in the right direction in regard to extending my warranty.

Cowboybob69

2024-01-18T19:00:00

Rated 5 out of 5

Care Pack

This is a great way to protect your device in case of failure or incompatibility.

Verified p.

2024-01-15T19:00:00

Rated 5 out of 5

Quick resolution to problem.

The technician I communicated over the telephone was excellent. He resolved my issues quickly and answered my questions that I had on related questions on the HP equipment. Great job!

Ole g.

2024-01-06T19:00:00

Rated 5 out of 5

HP excellence

Great warranty and unrivaled support

O'Neill C.

2023-12-27T19:00:00

Rated 1 out of 5

It should not take SIX WEEKS to register a warranty...

I purchased a new HP EliteBook 865 G10 with a 3-year Onsite care pack (warranty) upgrade. The display on the EliteBook stopped working after one day. Before being able to return it for a replacement, HP required that I work with their tech support to verify the display was actually dead. Then, I had to ship it back to them - but they would not ship a replacement until they received and verified the display failure. So, another 1.5 weeks went by and they shipped my replacement EliteBook. The replacement system has been working well, and it's a nice system. Two weeks later, I checked the warranty status of the new system - and it still does not show the warranty upgrade. After calling HP twice and getting transferred around a few times, I was finally told that it can take up to SIX weeks for them to register the care packs - even though it was purchased from the HP store! Talk about inefficient...

Bruce D.

2023-12-17T19:00:00

Rated 1 out of 5

returned product due to air bubbles in screen

returned product due to defective screen. hoping replacement is good.

RishiR

2023-12-14T19:00:00

Rated 5 out of 5

Tremendous Value In Next Day Business Support

HP 3 Year, Onsite Next Day Business Support is a must have, excellent value because the technician will come to you and swap out the hardware right there at your location with the least amount of inconvenience for you. Having not had this kind of warranty on some of my other HP products previously, and then having had it on my last Elitebook840 G3, I can say that this is an incredible value and worth the investment. While it is true that sometimes it takes time for a part to be received by the technician before they will be able to make the full repair, many times the service technician can just come on the spot and take care of it. The high quality of support that HP provides, and the tremendous convenience of this, can't be beat and is worth its weight in gold. I highly recommend it.

jnanatara

2023-12-14T19:00:00

Rated 5 out of 5

Nice laptop

I bought this on a Black Friday special. It has more features than I needed, but the price was great. Set up was very easy. Once I logged into Microsoft, everything was imported to the new laptop. Easiest transition I have ever had. I am very happy with my purchase.

Marie007

2023-12-11T19:00:00

Rated 1 out of 5

No information provided

Have not received any email or other correspondence regarding this purchase and how to activate it. Does not show up in my HP account..

Brian J.

2023-12-04T19:00:00

Rated 1 out of 5

Terrible service

Ive never recieved the warranty and have had no help getting it

Asullivan

2023-12-02T19:00:00

Rated 1 out of 5

3 year service contract

Bought the extended service contract when I bought the laptop. NEVER received it. Doesn't show up on my dashboard. Waiting on customer support to fix the problem.

John223

2023-11-19T19:00:00

Rated 4 out of 5

Extended warranty

Seems like a reasonable price for an extended warranty

Gapozzy

2023-11-16T19:00:00

Rated 5 out of 5

My Probook purchase

My salesperson was extremely helpful. Even though the model I wanted was out of stock, he offered me a special deal that would be guaranteed whenever the laptop was available again.

Gary W.

2023-09-21T20:00:00

Rated 5 out of 5

HP has been a great Vender

Been using HP equipment for years and while I have only needed very limited technical support over the years, it should be reassuring to know HP is a company that stands behind their products. When you need help there is no substitutes.

BMiller-Ohio

2023-08-24T20:00:00

Rated 1 out of 5

Difficult to Contact

Difficult to Contact

Stevey J.

2023-08-12T20:00:00

Rated 5 out of 5

Relieved I was able to extend my care pack.

I like being able to extend the Care Pack to ensure I will have an excellent HP Elitebook for the next three years.

Kathybelle

2023-07-04T20:00:00

Rated 5 out of 5

Good support

Very much useful support

AnbuAnbalagan

2023-06-05T20:00:00

Rated 5 out of 5

HP Laptop Purchase

Excellent product! Easy to use. Wide range of features. Very happy with my purchase.

M T.

2023-05-30T20:00:00

Rated 5 out of 5

Quick and easy extended warranty

Quick and easy extended warranty

Mike S.

2023-05-12T20:00:00

Rated 5 out of 5

Great

Great product keepscmyblaptopbin top shape

Edgar E.

2023-04-27T20:00:00

Rated 5 out of 5

I love this computer.

great computer. easy to use. fast. lots of memory.

mikexfctr

2023-03-01T19:00:00

Rated 1 out of 5

HP 3y NBD Ons Ntbk Only SVC

I haven't received the email confirmation from the HP Care Pack Team. The team is supposed to take care of the registration of my care pack. As of now, the 3 year service that I purchased is not reflected in my warranty expiration date on HP Support Assistant. Please contact the HP Care Pack Team to complete the registration and email me as promised on the purchase details.

Jings

2022-12-28T19:00:00

Rated 1 out of 5

Junk Laptops

Purchase 6 new HP Laptops of the 6 2 were bad

Raymond G.

2022-09-28T20:00:00

Rated 5 out of 5

Awesome Products

Your products are absolutely the best. I only use HP for all my needs business and personal.

Nyle R.

2022-09-08T20:00:00

Rated 5 out of 5

HP - extended support

Great service esp next day. Technician arrived in time and resolved the issue of replacing keyboard . The sound was not working after bios was resolved by support.

HPCA

2022-05-15T20:00:00

Rated 5 out of 5

Great Recommendation by HP Technical Support

Works as intended and is compatible with EliteDesk Mini PC.

D M.

2022-04-01T20:00:00

Rated 5 out of 5

New Notebook - Not used yet

New Notebook so I have not used this yet but glad I purchased

NS D.

2022-02-27T19:00:00

Rated 5 out of 5

new computers

excellent service, as always. Delivered on time and complete

ASFG

2021-11-23T19:00:00

Rated 5 out of 5

Had some complications made simple

Considering all the hoops your team had to jump through to help me all I can say is they are great

w9volt

HP Onsite Hardware Support Specifications

  • Provided Support

    Parts Replacement, Phone Support, Repair

  • Service Characteristic

    Parts & Labor

  • Service Description

    Next Business Day

  • Service Location

    On-site

  • Service Main Type

    Maintenance

  • Service Name

    Care Pack Active Care Service - Extended Warranty

  • Service Response Time

    Next Business Day - Parts and Labor

  • Duration

    3-Year

About HP Onsite Hardware Support

FEATURED REVIEWS

Easy to use.

By Cowboybob69

Very reasonable price. Easy to use and my computer was updated with the extended warranty automatically. The sales representative was extremely helpful in steering me in the right direction in regard to extending my warranty.

Care Pack

By Verified p.

This is a great way to protect your device in case of failure or incompatibility.

Enhance your IT support experience with our 3-Year Active Care Next Business Day Onsite Desktop Hardware Support Service Pack. Designed to provide optimal uptime and swift resolution support for HP devices, this comprehensive service pack is your reliable partner in maintaining smooth operations, whether in the office or on the go.

Our service pack offers remote technical support, predictive device health analytics, and remediation services, all designed to keep your HP devices in peak condition. Benefit from our Next Business Day Onsite Response feature, ensuring that any issues are addressed promptly and efficiently, minimizing downtime and disruption to your workflow.

Leverage the power of predictive analytics and proactive insights with our HP TechPulse-powered service. This feature allows IT to quickly identify necessary repairs and replacements, optimizing device uptime and ensuring the health of every employee's HP device.

Our service pack also includes an Automatic Case Generation feature, which opens a case as soon as an issue is detected, triggering IT to schedule a repair. This proactive approach helps reduce device disruptions and keeps your operations running smoothly.

Experience high device uptime and fast, reliable response times with our service pack. When remote work increases, our HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provide swift resolutions, helping you get back up and running quickly. Trust in our comprehensive, durable, and affordable 3-Year Active Care Next Business Day Onsite Desktop Hardware Support Service Pack to keep your HP devices performing at their best.

HP Onsite Hardware Support Features

  • HP TechPulse predictive and proactive alerts and notifications
  • Hardware health monitoring, provides updated fast health checks on devices in your fleet
  • Hardware device information - including BIOS and firmware updates
  • Auto-ticketing - for hard disk drives & batteries needing replacement

Warranty Information

This product has a limited warranty of 36 months.

Key Features

  • Enjoy peace of mind with this HP 3-Year Active Care extended warranty for your desktop.
  • Get next business day, on-site desktop hardware support, minimizing downtime and maximizing productivity.
  • This comprehensive HP warranty includes parts replacement and labor, ensuring complete coverage.
  • Benefit from phone support and repair services, offering quick solutions to your desktop issues.
  • Extend your desktop's lifespan with this 3-year maintenance service, protecting your investment.
  • Active Care Service provides reliable, extended warranty protection for your HP desktop computer.

What's in the box:

  • HP 3-Year Active Care Next Business Day Onsite Desktop Hardware Support Service Pack