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Review Summary
2024-01-26T19:00:00
I have not received the unit yet.
Javad S.
2024-01-20T19:00:00
Very reasonable price. Easy to use and my computer was updated with the extended warranty automatically. The sales representative was extremely helpful in steering me in the right direction in regard to extending my warranty.
Cowboybob69
2024-01-18T19:00:00
This is a great way to protect your device in case of failure or incompatibility.
Verified p.
2024-01-15T19:00:00
The technician I communicated over the telephone was excellent. He resolved my issues quickly and answered my questions that I had on related questions on the HP equipment. Great job!
Ole g.
2024-01-06T19:00:00
Great warranty and unrivaled support
O'Neill C.
2023-12-27T19:00:00
I purchased a new HP EliteBook 865 G10 with a 3-year Onsite care pack (warranty) upgrade. The display on the EliteBook stopped working after one day. Before being able to return it for a replacement, HP required that I work with their tech support to verify the display was actually dead. Then, I had to ship it back to them - but they would not ship a replacement until they received and verified the display failure. So, another 1.5 weeks went by and they shipped my replacement EliteBook. The replacement system has been working well, and it's a nice system. Two weeks later, I checked the warranty status of the new system - and it still does not show the warranty upgrade. After calling HP twice and getting transferred around a few times, I was finally told that it can take up to SIX weeks for them to register the care packs - even though it was purchased from the HP store! Talk about inefficient...
Bruce D.
2023-12-17T19:00:00
returned product due to defective screen. hoping replacement is good.
RishiR
2023-12-14T19:00:00
HP 3 Year, Onsite Next Day Business Support is a must have, excellent value because the technician will come to you and swap out the hardware right there at your location with the least amount of inconvenience for you. Having not had this kind of warranty on some of my other HP products previously, and then having had it on my last Elitebook840 G3, I can say that this is an incredible value and worth the investment. While it is true that sometimes it takes time for a part to be received by the technician before they will be able to make the full repair, many times the service technician can just come on the spot and take care of it. The high quality of support that HP provides, and the tremendous convenience of this, can't be beat and is worth its weight in gold. I highly recommend it.
jnanatara
2023-12-14T19:00:00
I bought this on a Black Friday special. It has more features than I needed, but the price was great. Set up was very easy. Once I logged into Microsoft, everything was imported to the new laptop. Easiest transition I have ever had. I am very happy with my purchase.
Marie007
2023-12-11T19:00:00
Have not received any email or other correspondence regarding this purchase and how to activate it. Does not show up in my HP account..
Brian J.
2023-12-04T19:00:00
Ive never recieved the warranty and have had no help getting it
Asullivan
2023-12-02T19:00:00
Bought the extended service contract when I bought the laptop. NEVER received it. Doesn't show up on my dashboard. Waiting on customer support to fix the problem.
John223
2023-11-19T19:00:00
Seems like a reasonable price for an extended warranty
Gapozzy
2023-11-16T19:00:00
My salesperson was extremely helpful. Even though the model I wanted was out of stock, he offered me a special deal that would be guaranteed whenever the laptop was available again.
Gary W.
2023-09-21T20:00:00
Been using HP equipment for years and while I have only needed very limited technical support over the years, it should be reassuring to know HP is a company that stands behind their products. When you need help there is no substitutes.
BMiller-Ohio
2023-08-24T20:00:00
Difficult to Contact
Stevey J.
2023-08-12T20:00:00
I like being able to extend the Care Pack to ensure I will have an excellent HP Elitebook for the next three years.
Kathybelle
2023-07-04T20:00:00
Very much useful support
AnbuAnbalagan
2023-06-05T20:00:00
Excellent product! Easy to use. Wide range of features. Very happy with my purchase.
M T.
2023-05-30T20:00:00
Quick and easy extended warranty
Mike S.
2023-05-12T20:00:00
Great product keepscmyblaptopbin top shape
Edgar E.
2023-04-27T20:00:00
great computer. easy to use. fast. lots of memory.
mikexfctr
2023-03-01T19:00:00
I haven't received the email confirmation from the HP Care Pack Team. The team is supposed to take care of the registration of my care pack. As of now, the 3 year service that I purchased is not reflected in my warranty expiration date on HP Support Assistant. Please contact the HP Care Pack Team to complete the registration and email me as promised on the purchase details.
Jings
2022-12-28T19:00:00
Purchase 6 new HP Laptops of the 6 2 were bad
Raymond G.
2022-09-28T20:00:00
Your products are absolutely the best. I only use HP for all my needs business and personal.
Nyle R.
2022-09-08T20:00:00
Great service esp next day. Technician arrived in time and resolved the issue of replacing keyboard . The sound was not working after bios was resolved by support.
HPCA
2022-05-15T20:00:00
Works as intended and is compatible with EliteDesk Mini PC.
D M.
2022-04-01T20:00:00
New Notebook so I have not used this yet but glad I purchased
NS D.
2022-02-27T19:00:00
excellent service, as always. Delivered on time and complete
ASFG
2021-11-23T19:00:00
Considering all the hoops your team had to jump through to help me all I can say is they are great
w9volt
Parts Replacement
Parts & Labor
Next Business Day
On-site
Maintenance
Extended Warranty
5-Year
Easy to use.
By Cowboybob69
Very reasonable price. Easy to use and my computer was updated with the extended warranty automatically. The sales representative was extremely helpful in steering me in the right direction in regard to extending my warranty.
Care Pack
By Verified p.
This is a great way to protect your device in case of failure or incompatibility.
Experience the peace of mind that comes with HP's 5-Year Next Business Day Onsite Hardware Support for Laptops. This service ensures that when hardware issues arise, you won't be left in the lurch. With our commitment to enhancing your product uptime, we provide high-quality remote assistance and onsite support, ready to step in the very next business day.
Our service is designed to minimize your downtime and maximize productivity. With our experts on call nine hours a day, five days a week, you can rest assured that professional help is just a phone call away. In-person repairs, parts, and service are dispatched promptly, arriving at your door the very next business day.
Trust in our knowledgeable expertise and efficient service to restore your hardware to its optimal condition as swiftly as possible. Whether the situation calls for remote troubleshooting over the phone or hands-on assistance at your location, our support specialists are always prepared to deliver the help you need.
With HP's 5-Year Next Business Day Onsite Hardware Support for Laptops, you're not just purchasing a service; you're investing in reliability, efficiency, and the assurance that your work can continue uninterrupted.