2022-06-15T20:00:00
Rated 3 out of 5
Purchase of protection for my laptop
Not sure how to use the LoJack that I supposedly have. Other than that, glad to have to additional protection. Process to purchase easy and clear.
RPow
Originally posted at
2022-04-09T20:00:00
So far so good. I haven't had to use it yet. It's nice.
Samantha1
Originally posted at
2021-10-23T20:00:00
All good, though the LoJack protection needs download of additional software.
Kshitij
Originally posted at
2021-09-22T20:00:00
Rated 1 out of 5
Misleading Coverage
This coverage package states that it is was 2 years. In actuality it is only 1 year. It is the initial year you get with your device along with the year you pay for in this package. Do not purchase it is a waste and the money is better off spent taking your device to geek squad or not buying HP at all.
SitAndPonder
Originally posted at
2021-09-10T20:00:00
Rated 2 out of 5
Lack of Coverage Comformation
It's been 3 weeks now and I still haven't received any conformation that is 2 year warranty is in affect on my new laptop. It was stated from the beginning that is should happen within the first 2 week. Now I have to contact customer service for this information.
Repeated C.
Originally posted at
2021-08-19T20:00:00
Rated 4 out of 5
Satisfied so far!
I haven't used the service yet but it looks like fantastic coverage!
Mocha
Originally posted at
2021-05-13T20:00:00
Rated 1 out of 5
HP uses FOMO to sell upsells! Read & Beware!
WHY THIS FEEDBACK:
I am extremely unhappy with purchase of this 2yr HP Carepack for my Spectre x360.
THE STORY:
I got a popup from HP Support app installed in laptop notifying my warranty is expiring and offered me to purchase 2yr Accidental insurance coverage for a discounted price only if I "BUY NOW". It really was a good offer as 2yr HP Carepack normally is $170. So (in faith of HP) I clicked the popup and immediately purchased the carepack and got my receipt.
TWIST IN STORY:
When I received my Carepack it was for 1year only!!
THE AGONY:
For weeks I followed with HP Care support from one person to another trying to clarify what I been through. Finally I just now (14 May 2021) received call from Cecilia who informed me that I should've scrolled down to read the "Overview" section (instead of simply trusting the popup shown by HP app). So I guess the purpose of popup was to raise FOMO (Fear Of Missing Out) and get me to buy in a rush without reading minute details. BYT THE WAY, the "Overview" section conveniently doesn't show above the fold on the page, so you have to scroll down.
THE LESSON:
When you buy from HP do not trust the offer HP gives, and instead always read all the details as you'd buy from any other third party vendors.
THE END:
Hope my ordeal helps you learn and always remember to be a thoughful buyer.
WONDERING WHAT I DID?
While chasing HP Care support, I am already late to cancel the HP Carepack, so I will live with it.
Abhi
Originally posted at
2021-05-10T20:00:00
Rated 1 out of 5
can't download
spent hours trying to download and my security says it is not trusted and won't install don't buy if you have a security system installed on your laptop
citwest
Originally posted at
2021-05-01T20:00:00
Rated 3 out of 5
Can't rate something I have not used yet
Have not had to use the protection yet so cannot rate as of today
Louise C.
Originally posted at
2021-04-06T20:00:00
Rated 5 out of 5
Very useful
Good plan, would recommend to anyone getting a laptop
Taco
Originally posted at
2020-11-22T19:00:00
Rated 5 out of 5
Just a comment
The pack covers necessary elements to keep my computer working. I hope I will not need to use the pack at all :))) Thank to HP
Consumer
Originally posted at
2020-05-02T20:00:00
Rated 2 out of 5
Extended warranty failed to show on dashboard
My purchase of an extended warranty for my new HP laptop was not reflected on my HP Support Assistant dashboard. And it was a convoluted time-consuming effort to get it updated. It should have been automatic.
KimR
Originally posted at
2020-04-19T20:00:00
Rated 1 out of 5
I am very disappointing about HP.
It was impossible to registered my HP Care Pack, and impossible to call the service client to help me to resolve that. I did not end to understand what is the correct method to registered my product. I is very disappointing about HP.
Alice
Originally posted at
2020-04-02T20:00:00
Rated 3 out of 5
Very weird checkout / registration process.
The process is too complicated, I don't understand why you had to do it this way. Look at Apple model. Also, you screwed up my previous purchase - took my money and didn't register the care pack.
DrSam
Originally posted at
2019-11-15T19:00:00
Rated 3 out of 5
Good value, questionable communication from hp
I'm happy with the pack but the after sale communication on how to implement was a very long time coming and then the registration only accepted a portion of my serial number.
Rudy
Originally posted at
2019-07-25T20:00:00
Rated 5 out of 5
Protection Plan Purchase Review
Very easy to sign up. Price was very competitive to other protection plans.
BobM
Originally posted at
