HP 2 Year Next Business Day Hardware Support Service Care Pack with Defective Media Retention for DesignJet Z2100 24" and 44" Photo Printer

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.

• Remote problem diagnosis and support
• Onsite hardware support
• Replacement parts and materials included
• Firmware updates for selected products
• Choice of coverage windows
• Choice of onsite response times for hardware support
• Escalation management
• Access to electronic support information and services
• Maintenance kit replacement
• Defective media retention

Defective media retention
This service feature option allows the Customer to retain defective hard disk or eligible SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the defective media retention.