HP 1 Year Post Warranty Channel Parts and Remote Hardware Support Service Care Pack for DesignJet T2500 36" eMultifunction Printer

Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.

• Remote problem diagnosis and support
• Onsite hardware support
• Replacement parts and materials included
• Firmware updates for selected products
• Choice of coverage windows
• Choice of onsite response times for hardware support
• Escalation management
• Access to electronic support information and services
• Maintenance kit replacement
• HP electronic remote support solution

Electronic remote support solution
The electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. An HP support specialist will only use the remote system access with the Customer's authorization. The remote system access may enable the HP support specialist to provide more efficient troubleshooting and faster problem resolution.