HP 2-Year Next Business Day Onsite Hardware Support with Defective Media Retention for DesignJet Z9 44" Dual-Roll Printer, Download

SKU: IHPU9ZF6E MFR: U9ZF6E
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Key Features

  • Enjoy peace of mind with our HP DesignJet printer warranty, ensuring reliable performance.
  • Get onsite printer repair service within the next business day, minimizing downtime and hassle.
  • Extend your HP printer's life with 2 years of comprehensive hardware support coverage.
  • Protect your investment with our eCarePAK extended service for DesignJet Z9 series printers.
  • Benefit from defective media retention, keeping your sensitive data secure during repairs.
  • Our next day protection plan ensures your DesignJet printer is always ready for critical tasks.
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Questions & Answers

Reviews about this item

Review Summary

2024-02-08T19:00:00

Rated 1 out of 5

Worst registration experience in history

Worst experience I've ever had attempting to register. It's been weeks now and I still can't get a tech scheduled for the installation. To the point where I am seriously considering replacing all the large format printers with Epson or Canon printers.

J.L M.

2023-07-15T20:00:00

Rated 5 out of 5

5yr. Maintenance Plan Purchase

Quick & Easy

john e.

2023-05-18T20:00:00

Rated 5 out of 5

Great choice!

This printer replaced another HP that we've used for over 15 years without issue. So far this M555 is excellent, and as with all HP products in my experience, will be the little workhorse that we need. Buying directly from HP was the best decision. . . the salesperson was extremely knowledgeable, guided me to the right choice for our company, and was very patient and helpful.

Cheryl M.

2023-04-26T20:00:00

Rated 5 out of 5

New Printer

Customer service was very good at his job. Helpful, knowledgeable and effecient. Answered all my questions and got my order on the road quickly.

Valley W.

2023-01-18T19:00:00

Rated 4 out of 5

Easy setup

The Printer has just been set up and will soon know if it meets our needs.

funtuc

2022-09-07T20:00:00

Rated 1 out of 5

Design Jet T210 is a support disaster

I am forced into buying this package because the Designjet T210 that I bought about a year ago has a "Lack of support history" should never have been allowed to exist. The problem is with the Driver Package. The proper driver for this printer need a driver package that is misnamed. Also There seems to be only one tech in your Printer support location in India who knows how to properly install the misnamed driver. So I believe that if I wanted to buy a new desktop and install the T210 on it, I would be in for a big mess. You can check my records with the support department. The latest conversion to a new Desktop took me several days and a lot of wasted time. I am not a satisfied customer

Robert B.

2022-04-17T20:00:00

Rated 1 out of 5

No Communication

I applied for the HP Care Pack three weeks ago and have yet to hear from HP that it was approved. This review request is the only communication I've received.

Adam G.

2022-02-05T19:00:00

Rated 5 out of 5

Landscape Architect

Love the copier, the color is great, its easy to use

Gary C.

2021-11-11T19:00:00

Rated 5 out of 5

Practical do it all small Plotter

This is the third plotter we bought and I can tell they are workhorses. Very easy to use and last forever. Very practical for any office that works with large formats and also needs good quality presentations.

Cacciamani

2021-09-24T20:00:00

Rated 5 out of 5

Excellent product for a great price!

My conpany was in the market for a large format printer, most that we had looked at were very expensive and had a large footprint. When we found the Designjet T-230 we were impressed with both the price and compact size. Since setting it up we have used it several times and had great results. Highly recommend and a great value!

Electricalsparky

2021-08-24T20:00:00

Rated 5 out of 5

Easy set up!

Easy to set up and tie into our LAN. Drivers readily available. And, quick to load paper rolls and to print D size prints.

jp d.

2021-07-07T20:00:00

Rated 3 out of 5

T250-24 is just ok, drivers need work

Got the T250-24 to replace our old DesignJet 500. At first it was pretty good, easy setup, easy install, plots basic CAD drawings very fast. However, once you try to plot a color aerial photo of any size (PDF format) it takes nearly 15 minutes to a half hour to complete. Pretty sure this is a driver problem but have not found a solution yet (as of 07/08/2021). Hopefully this gets resolved because our old DesignJet 500 performed a lot better and that thing was 20 years old **face palm**

Joe121212

2021-05-16T20:00:00

Rated 5 out of 5

Great

Great one. Filling the maximum required words for the review.

JerryLynn

2021-05-15T20:00:00

Rated 5 out of 5

Great Features!

Very useful for our landscape design business! Would highly recommend

White O.

2021-05-08T20:00:00

Rated 1 out of 5

Support

I purchased this two weeks ago and needed support over the weekend. Not available, however that is when I have a use for it.

Sporty41

2021-05-03T20:00:00

Rated 5 out of 5

Hope I Never Need It

Considering the extra complexity of plotters, a service plan makes sense.

High G.

2021-05-03T20:00:00

Rated 5 out of 5

Hopefully I don?t need it

Bought a printer a couple weeks ago and it came with this package so hopefully I never need it but you never know

RockyViz

2021-03-22T20:00:00

Rated 1 out of 5

I will never buy an HP Printer EVER again!

I have been an HP purchaser for 30 years - with Laptops, Desktops and Printers only from HP - nobody else. My last HP printer lasted 25 years. I purchased a new HP printer when my old one died - along with the printer I purchased the optional wireless adapter. I also purchased the HP Care Pack. After over 6 hours on several occasions on the phone with their techs I was unable to get this new printer to work. I finally gave up, sent it back and bought a Brother printer. Their tech help was unable to get their own product up and running.

DSRPTA1

2020-11-06T19:00:00

Rated 1 out of 5

Don't do! HP may not apply warranty

Still having issues with resolving the warranty problems on this care pack. HP plays a game of taking weeks to respond to every request to add support. The printer comes with a warranty that isn't from the sale date. Good luck getting HP to fix that issue. It has taken me over a month and nothing is resolved.

Why N.

2020-04-16T20:00:00

Rated 5 out of 5

Great plotter and so easy to use and set up

I have owned many plotters and this is my favorite to date.

Gcw123

2020-01-03T19:00:00

Rated 4 out of 5

So far mostly good, except for one thing

I spent over an hour on the phone with the sales office, the guy was very helpful. I told him the price I was seeing on Amazon for the printer, ink and paper combo. He said he can match that price and even do better, he could add a warranty. So I took the option he offered. I received my order and there is no paper. I have tried calling but with it being a Saturday I can't get anyone on the phone. I have no idea when the paper will be here, or if I should go buy some so I can try out my new printer. I am actually super frustrated right now, but due to how well he helped me I won't go less than the 4 stars.

tyty

2019-04-30T20:00:00

Rated 5 out of 5

I love my T120 printer

We bought a T120 Large Format Printer that has made my job so much easier. It works perfectly every time

donna13pa

HP Onsite Support Specifications

  • Compatibility

    DesignJet Z9+dr 44" PostScript Printer with V-Trimmer (X9D24A#B1K)
    DesignJet Z9+dr 44" PostScript Printer with V-Trimmer TAA Compliant (X9D24B)

  • Support type

    Onsite repair

  • Duration

    2 years

  • Response time

    Next business day response

  • Coverage window

    Standard workdays - 9 hours

  • Place of service

    Onsite

  • Service method

    Onsite repair

  • Warranty coverage

    In warranty

  • Registration required

    Yes

About HP Onsite Support

FEATURED REVIEWS

5yr. Maintenance Plan Purchase

By john e.

Quick & Easy

Great choice!

By Cheryl M.

This printer replaced another HP that we've used for over 15 years without issue. So far this M555 is excellent, and as with all HP products in my experience, will be the little workhorse that we need. Buying directly from HP was the best decision. . . the salesperson was extremely knowledgeable, guided me to the right choice for our company, and was very patient and helpful.

Overcome hardware challenges swiftly and efficiently with our 2-Year Next Business Day Onsite Hardware Support with Defective Media Retention for the DesignJet Z9 44" Dual-Roll Printer. This service is designed to enhance your product uptime, providing you with reliable and high-quality remote assistance or convenient onsite support, available the very next business day.

Our service ensures that expert help is always within reach, with our team of professionals working nine hours a day, five days a week. We are committed to restoring your hardware to its optimal condition as quickly as possible, leveraging our extensive expertise and efficient service.

Whether you need assistance remotely over the phone or require in-person support, our dedicated specialists are always prepared to provide the necessary help. We understand the importance of your data, and our service includes a unique feature of defective media retention. This allows you to maintain control and security of your data, even when dealing with defective storage disks. We diagnose the problem, provide a replacement disk, and let you retain the old one, ensuring your data's integrity is never compromised.

Experience the peace of mind that comes with knowing your DesignJet Z9 44" Dual-Roll Printer is backed by comprehensive, innovative, and durable support, designed to keep your operations running smoothly.

HP Onsite Support Features

  • Remote problem diagnosis and support
  • Next business day onsite hardware support
  • Replacement parts and materials included
  • Formal escalation procedures and management
  • Access to electronic support information and tools

Warranty Information

This product has a limited warranty of 24 months.

Key Features

  • Enjoy peace of mind with our HP DesignJet printer warranty, ensuring reliable performance.
  • Get onsite printer repair service within the next business day, minimizing downtime and hassle.
  • Extend your HP printer's life with 2 years of comprehensive hardware support coverage.
  • Protect your investment with our eCarePAK extended service for DesignJet Z9 series printers.
  • Benefit from defective media retention, keeping your sensitive data secure during repairs.
  • Our next day protection plan ensures your DesignJet printer is always ready for critical tasks.