HP 5-Year Next Business Day Onsite Hardware Support with Disk Retention

2024-01-20T19:00:00

Very reasonable price. Easy to use and my computer was updated with the extended warranty automatically. The sales representative was extremely helpful in steering me in the right direction in regard to extending my warranty.

Cowboybob69

Originally posted at

2024-01-18T19:00:00

This is a great way to protect your device in case of failure or incompatibility.

Verified p.

Originally posted at

2023-12-27T19:00:00

I purchased a new HP EliteBook 865 G10 with a 3-year Onsite care pack (warranty) upgrade. The display on the EliteBook stopped working after one day. Before being able to return it for a replacement, HP required that I work with their tech support to verify the display was actually dead. Then, I had to ship it back to them - but they would not ship a replacement until they received and verified the display failure. So, another 1.5 weeks went by and they shipped my replacement EliteBook. The replacement system has been working well, and it's a nice system. Two weeks later, I checked the warranty status of the new system - and it still does not show the warranty upgrade. After calling HP twice and getting transferred around a few times, I was finally told that it can take up to SIX weeks for them to register the care packs - even though it was purchased from the HP store! Talk about inefficient...

Bruce D.

Originally posted at

2023-12-17T19:00:00

returned product due to defective screen. hoping replacement is good.

RishiR

Originally posted at

2023-12-14T19:00:00

HP 3 Year, Onsite Next Day Business Support is a must have, excellent value because the technician will come to you and swap out the hardware right there at your location with the least amount of inconvenience for you. Having not had this kind of warranty on some of my other HP products previously, and then having had it on my last Elitebook840 G3, I can say that this is an incredible value and worth the investment. While it is true that sometimes it takes time for a part to be received by the technician before they will be able to make the full repair, many times the service technician can just come on the spot and take care of it. The high quality of support that HP provides, and the tremendous convenience of this, can't be beat and is worth its weight in gold. I highly recommend it.

jnanatara

Originally posted at

2023-12-14T19:00:00

I bought this on a Black Friday special. It has more features than I needed, but the price was great. Set up was very easy. Once I logged into Microsoft, everything was imported to the new laptop. Easiest transition I have ever had. I am very happy with my purchase.

Marie007

Originally posted at

2023-12-11T19:00:00

Have not received any email or other correspondence regarding this purchase and how to activate it. Does not show up in my HP account..

Brian J.

Originally posted at

2023-12-04T19:00:00

Ive never recieved the warranty and have had no help getting it

Asullivan

Originally posted at

2023-12-02T19:00:00

Bought the extended service contract when I bought the laptop. NEVER received it. Doesn't show up on my dashboard. Waiting on customer support to fix the problem.

John223

Originally posted at

2023-11-19T19:00:00

Seems like a reasonable price for an extended warranty

Gapozzy

Originally posted at

2023-11-16T19:00:00

My salesperson was extremely helpful. Even though the model I wanted was out of stock, he offered me a special deal that would be guaranteed whenever the laptop was available again.

Gary W.

Originally posted at

2023-09-21T20:00:00

Been using HP equipment for years and while I have only needed very limited technical support over the years, it should be reassuring to know HP is a company that stands behind their products. When you need help there is no substitutes.

BMiller-Ohio

Originally posted at

2023-08-24T20:00:00

Difficult to Contact

Stevey J.

Originally posted at

2023-08-12T20:00:00

I like being able to extend the Care Pack to ensure I will have an excellent HP Elitebook for the next three years.

Kathybelle

Originally posted at

2023-07-04T20:00:00

Very much useful support

AnbuAnbalagan

Originally posted at

2023-06-05T20:00:00

Excellent product! Easy to use. Wide range of features. Very happy with my purchase.

M T.

Originally posted at

2023-05-12T20:00:00

Great product keepscmyblaptopbin top shape

Edgar E.

Originally posted at

2023-04-27T20:00:00

great computer. easy to use. fast. lots of memory.

mikexfctr

Originally posted at

2023-03-01T19:00:00

I haven't received the email confirmation from the HP Care Pack Team. The team is supposed to take care of the registration of my care pack. As of now, the 3 year service that I purchased is not reflected in my warranty expiration date on HP Support Assistant. Please contact the HP Care Pack Team to complete the registration and email me as promised on the purchase details.

Jings

Originally posted at

2022-09-08T20:00:00

Great service esp next day. Technician arrived in time and resolved the issue of replacing keyboard . The sound was not working after bios was resolved by support.

HPCA

Originally posted at

2022-05-15T20:00:00

Works as intended and is compatible with EliteDesk Mini PC.

D M.

Originally posted at

2022-04-01T20:00:00

New Notebook so I have not used this yet but glad I purchased

NS D.

Originally posted at

2022-02-27T19:00:00

excellent service, as always. Delivered on time and complete

ASFG

Originally posted at

2021-11-23T19:00:00

Considering all the hoops your team had to jump through to help me all I can say is they are great

w9volt

Originally posted at

2021-11-11T19:00:00

Terrible. I received an order confirmation, my credit card was billed but the warranty extension doesn't show up on my online account or HP Support Assistance. HP support chat rep didn't find any record of it. She said to contact the warranty team which I will do

John P.

Originally posted at

2021-07-03T20:00:00

Love my new computer. Matthew at HP was a great help.

Lilcomputer

Originally posted at

2021-06-23T20:00:00

Terrible customer service. Very confusing procedure

blancoara

Originally posted at

2021-05-09T20:00:00

My Elitebook 845 G7 is an impressive machine. I added the next day on site support as it proved well worth the investment cost for my previous Elitebook that only required one on-site support visit. The 845 G7 is very well engineered with most every bell and whistle built in. Great video and audio. Very pleased with battery life. Although it has a 512GB SSD, it lacks an internal expansion slot for a second ".2" SSD.

Paulbear

Originally posted at

2021-04-26T20:00:00

Love the laptop. Dislike the lack of customer service connections and not receiving any confirmation of coverage being put in place. Have not had to use the coverage. Hope I do not need to...

teelow

Originally posted at

2021-03-08T19:00:00

My laptop's 3yr warranty was about to expire, one month before the expiration date I started receiving almost every day notifications about a "deal" to have 3yr warranty on my laptop if I renew before the actual expiration, what I did. After several attempts to see the new date on my warranty page, HP came back to me and said that we can only have phone support services not hardware warranty extended. Misleading communication, several assistants who didn't know what I was talking about and bottom line refund and no warranty extension. My next laptop and all those to be purchased by my company, will be DELL.

Arielp

Originally posted at