HP 3-Year Pickup and Return Hardware Support Service Care Pack with Accidental Damage Protection-G2 for Notebooks

SKU: IHPUQ996E MFR: UQ996E
$109.95
$115.00
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Key Features

  • Enjoy 3 years of HP hardware support with pickup and return service for peace of mind.
  • Accidental damage protection ensures your notebook is covered from unexpected mishaps.
  • Get your HP notebook repaired within 3-7 business days with our depot repair service.
  • This HP Care Pack provides comprehensive warranty coverage, keeping you productive.
  • Courier pickup and return logistics make hardware support convenient and hassle-free.
  • Protect your investment with extended warranty coverage, excluding external monitors.
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Questions & Answers

Reviews about this item

Review Summary

2023-12-08T19:00:00

Rated 5 out of 5

Monitor that Stands out

Great laptop for School

StaceyM

2023-11-18T19:00:00

Rated 3 out of 5

Disappointed

Integrated camera doesn't work and monitor is not being recognized by the HP docking station or my dragonfly laptop.

Martin R.

2022-09-19T20:00:00

Rated 5 out of 5

What a great monitor!

Amazing color and quality. I normally don't spend this much on a monitor, but it's well worth it. It really allows for professional level photo processing!

R D.

2022-09-15T20:00:00

Rated 5 out of 5

A worthwhile warranty

This is useful. You never know when downfall happens. Electronic equipment are subject to surprise failures. I brought it with my HP conference monitor.

Tobz

2022-06-30T20:00:00

Rated 5 out of 5

Great Product with Webcam

I had to look carefully for the right product, monitor with a built in webcam

After r.

2022-04-27T20:00:00

Rated 3 out of 5

HP 27" Conferencing Monitor: E27mG4

It took genius level effort and patience to hook this monitor up correctly. The webcam was the biggest challenge because I use a docking station to the laptop and had just 1 USB-C port on the laptop and the docking station. My two monitors required HDMI cables and the conference monitor also used a second USB-C cable. HP Support kept transferring me to so many different technicians that I almost just returned the monitor. Waiting on these transfer calls was nauseating because of the time factor, and to finally have one technician say I was in the wrong group since this monitor is considered a 'commercial' product and not a consumer product did me in one day!! I finally was able to download the correct drivers (w/out HP support) and the monitor works beautifully!! I'm glad I have it now despite the install effort. BTW, no instructions on setup arrived with the monitor nor did an HDMI cable. I have been a dedicated HP consumer for over 25 yrs, but the support I received on this setup was the WORSE I've experienced. I will begin to look at Lenovo products now to test their level of support. I will recommend this monitor only if you have some technical expertise of your own to bring into the setup.

Stephanietg

2022-02-24T19:00:00

Rated 1 out of 5

Broken Monitor

It was broke when I received it and I have returned it. Now I want my refund.

GrannyX

2021-05-24T20:00:00

Rated 5 out of 5

Always buy an HP Care Pack...

Always buy an HP Care Pack...These are a great security blanket.

CoachB

2021-04-06T20:00:00

Rated 4 out of 5

Great!

I bought this monitor for the camera and sound system for video meetings for work. So far, it has been great. I've only had it for a few days and haven't had time to try out the camera or sound system, but looking forward to being able to now have an updated monitor.

H2O D.

2021-03-11T19:00:00

Rated 1 out of 5

Unable to register my product

Hello, I purchased this product with my Chromebox G3, called the HP helpdesk to register it, and it was unregistered. I've sent several emails to get this registered, but to no avail..

jlowery539

2021-02-11T19:00:00

Rated 1 out of 5

Monitor is for teleconferencing but has no sound!

If it came with an integrated sound bar I would rate it higher. Instead I had to buy a sound bar...why have a microphone with no speakers? What sense does that make?!

HITS_LLC

2020-11-04T19:00:00

Rated 1 out of 5

no image - no connecting cable

It appears that the HP monitor I bought may not be compatible with my MacBookAir. Or, I need a cable that HP didn't supply. Worse, I spent at least 2 hours on the phone with HP support to no avail. Another couple of hours later, and Apple support possibly has helped. It will cost another $80. I will know more when the cable arrives. I may have to return the monitor. Too bad, because I've been happy with HP products in the past.

UnhappyAppleUser

2020-10-11T20:00:00

Rated 3 out of 5

Ordering Care Pack

I like the idea of the carepack because it provides me a great value and insures my Chromebook will be covered for at least 3 years. The issue I have was when trying to order my Chromebook and the carepack. It kept asking me for serial number and the cart did not show me the serial number. I finally had to work with someone on Chat to get it resolved. The person on Chat was very helpful and helped me get the order placed.

GYoko53

2020-09-17T20:00:00

Rated 5 out of 5

Easy install & setup!

The HP Elite Display is just the right size & is large enough to work on full size pages for my genealogy.

Ink2day

2020-08-13T20:00:00

Rated 5 out of 5

Great Feature, I know I will be in great shape

I will not have to worry about any issues with my new Plotter, now that I have the 5 year Onsite Support

Finlay L.

2020-07-03T20:00:00

Rated 1 out of 5

HP 27" Monitor with Webcam

Well, I am supposed to be reviewing this spiffy monitor, but there is only one problem. IT HASN'T COME YET and was supposed to arrive on the 3rd, but now won't be here until the 27th, at the earliest. You would think HP's left hand would know what the right one is doing! I'll review it when I actually have received it.

Scottthomason

2020-05-06T20:00:00

Rated 5 out of 5

Great Deal

Nothing much to say about it, it's self explanatory. 3 year protection plan.

Matt1982

2020-04-14T20:00:00

Rated 5 out of 5

Great Features with a Great Price

3 year warranty, touch screen, chromebook with 8Gb. My college student son loves it. Great features for the size and price.

Szdl4m

2020-04-13T20:00:00

Rated 5 out of 5

Excellent coverage

Outstanding product... completely satisfied... using for elementary school education

MCWilson

2020-04-06T20:00:00

Rated 5 out of 5

Great features

I could not find this computer in stores anywhere so decide to go online. And I got just what I needed good features and good price.

Conrad93

HP Hardware Support Specifications

  • Duration

    3-Years

  • Support Type

    Pickup and return

  • Coverage Window

    Standard workdays - 9 hours

  • Response Time

    Repaired within 3-7 business days

  • Additional Information

    Excludes external monitor

  • Service Method

    Depot repair

  • Warranty Coverage

    In warranty

  • Logistics Options

    Courier pick up and return

  • Place Of Service

    Offsite

  • Service Sub Type

    Physical

About HP Hardware Support

FEATURED REVIEWS

Monitor that Stands out

By StaceyM

Great laptop for School

What a great monitor!

By R D.

Amazing color and quality. I normally don't spend this much on a monitor, but it's well worth it. It really allows for professional level photo processing!

It's essential to protect your valuable notebook with our 3-Year Pickup and Return Hardware Support Service Care Pack with Accidental Damage Protection-G2. This comprehensive service plan offers top-tier, return-to-HP service levels, complete with remote telephone support and offsite repair for eligible products at an HP designated repair center.

This all-inclusive package covers pickup, offsite repair, materials and parts, labor, and return shipping costs, ensuring a seamless, worry-free experience. Accidental damage protection is also included, covering a wide range of incidents such as spills, drops, and falls, providing an extra layer of security for your device.

Experience the convenience of our door-to-door service. HP provides a complete service that includes pickup, repair of the defective product, and return of the operational product, saving you time and effort.

For products in non-critical environments, our Pickup and Return Service offers a reliable, cost-effective alternative to onsite support. Rest assured that your notebook is in capable hands, as HP's expert technicians are equipped with the tools and resources necessary to repair your equipment properly.

Accidents are inevitable, but with our Accidental Damage Protection-G2, you can have peace of mind knowing that your PC is protected against unexpected mishaps. This service is designed to safeguard your investment and ensure your notebook's longevity, making it an essential addition for any notebook owner.

HP Hardware Support Features

  • Peace of mind
  • Productivity enhancement by minimizing downtime
  • Predictability of tech support costs
  • Expert advice from HP Trained technicians

Warranty Information

This product has a limited warranty of 36 months.

Key Features

  • Enjoy 3 years of HP hardware support with pickup and return service for peace of mind.
  • Accidental damage protection ensures your notebook is covered from unexpected mishaps.
  • Get your HP notebook repaired within 3-7 business days with our depot repair service.
  • This HP Care Pack provides comprehensive warranty coverage, keeping you productive.
  • Courier pickup and return logistics make hardware support convenient and hassle-free.
  • Protect your investment with extended warranty coverage, excluding external monitors.

What's in the box:

  • HP 3-Year Pickup and Return Hardware Support Service Care Pack with Accidental Damage Protection-G2