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Review Summary
Ngenuity 9150 Document Scanner
4 Hours
3 Year
On-Site
Discover the comprehensive protection and peace of mind that comes with the Care Kit 3-Year Extended Warranty for the Ngenuity 9150 Document Scanner. This extended warranty is designed to safeguard your investment and ensure your productivity remains uninterrupted. With this Care Kit, you can leverage the full potential of Kodak's robust capture platform, encompassing the scanner, software, service, and support.
The Care Kit offers a swift response to any issues you may encounter. Within an hour of your initial call, you'll receive a situation update. A highly trained Field Engineer will assess the problem quickly and schedule a visit, promising a four-hour on-site response time within a 100-mile radius of specified cities.
This extended warranty covers all labor, repair parts, and travel, with unlimited service calls included. You'll benefit from priority response time and an automated escalation process when necessary. Our help desk expertise extends to over-the-phone or online resolution for many hardware and software issues.
The Care Kit also includes a full inspection and cleaning of your equipment to spot and troubleshoot potential problems before they develop. This proactive approach helps you avoid full-blown problems that could disrupt your scanning operation.
With the Care Kit, you can upgrade your warranty to provide on-site service for 1, 2, or 3 years, protecting your budget from unexpected repair bills. This service agreement delivers comprehensive options for greater peace of mind for information-dependent businesses.
Kodak Service & Support goes above and beyond, with over 1,100 badged, certified professional Field Engineers - no subcontractors. We have strategically located parts depots across the U.S and Canada to ensure timely access for repairs. Our one-call service covers everything from installation to break/fix and beyond.
These Care Kits can also be purchased for Ngenuity Scanners sold under the Bowe Bell + Howell name. Experience award-winning, customer-approved service with 98% of customers rating us as good/very good/excellent. Secure your Kodak Ngenuity Series Scanner with a Care Kit today and enjoy uninterrupted productivity.