Lenovo IdeaPad Slim 3 15IRU8 15.6" Full HD Laptop, Intel Core i5-1335U 1.3GHz, 16GB RAM, 512GB SSD, Windows 11 Home, Arctic Gray

2023-11-03T20:00:00

I've had the computer about 3 weeks and it performs well. I do however, have an issue with the adaptor: it will not stay securely in the port to charge the computer. it swivels as you move the laptop, as it should, but periodically, I will notice that though it remains plugged in, it slides out of the port just enough that it is no longer charging, so I have to babysit it continuously to ensure it stays plugged in. I called tech support today and it was disheartening. the rep seemed nice enough, though was a bit hard to understand.. after all was said and done, she said I could send the computer back for repair or I could get a laptop replacement. really?!!!! could we not first start with a different adaptor? it's not like I have an extra laptop lying around. the other suggestion was to just watch it for awhile to see if the problem continues. really? when I already mentioned that it's been doing it from day one. IDK I just declined the only two options given and was thanked for calling. LOL. not.. why wouldn't Lenovo partner with local vendors to check out issues instead of only suggesting to send the laptop back, especially when the laptop seems to be ok and is still under warranty? she suggested using my phone camera so that she could see, but my phone would not give permission for some reason; besides, in this instance, I don't think the camera would have been much help. the adaptor comes loose when I go to move it or get up, etc. . . so until babysitting the adaptor becomes a big nuisance, I guess I'll put up with it. or maybe look at replacing it myself to see if that makes a difference. I'd give 3.5 stars but can't and don't want to penalize Lenovo 2 full points; although, I might change my mind as my babysitting stint continues. ha

dianaskll

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