2018-03-12T00:44:28
Rated 2 out of 5
Does not work with Mac
Monitor is advertised for Apple. Their software allowing you to customize the monitor does not work with Apple. Their techs could not get anything to work. It is a low res monitor. Sitting next to my IMac it looks like an etch a sketch. You need to buy a data color spider and their software to calibrate it. Would not recommend it
ROBERT P.
2015-12-13T07:06:28
Rated 4 out of 5
Defective unit in less than a year
I bought this monitor in April 2014. At the beginning of 2015, it started already to show signs of malfunction: a green, sometimes magenta vertical line would display from time to time. By August 2015, the magenta line was permanently showing, so I decided to take advantage of the 4 year warranty offered by NEC on this monitor and phoned them.
The lady was really cooperative and finally asked me to email photos of the monitor, showing the vertical line, and for helping them to check that the monitor was not damaged. Fair enough.
On the same day, they emailed me back to confirm that they would proceed with an exchange, but I had to call them with a valid credit card information to hold as collateral in the case that the defective unit would not be returned. Fair enough.
First surprise: speaking with another lady the next day to give my credit card info, I learned that I would not get a brand new unit, rather a refurbished one. Did not sound too bad on the phone, but now that I have the replacement monitor, it has plastic nicks on the right bottom corner. So I paid a small fortune for a brand new monitor and one year and four months later, I have a refurbished unit that is a bit damaged... The lady also told me that now that they had the credit card info, they would let me know by email when the replacement monitor would ship. They never did.
I live in a condominium building. I also gave them the apartment number, but it was not put on the mailing label. Of course, the replacement unit, quickly sent through a parcel service in less than 48 hours, was delivered to the wrong apartment... Fortunately, I have honest neighbours, otherwise one would have got a free computer monitor... And not knowing that it was shipped, I could have wait several days before even realized it had been delivered to the wrong address. Fast service, but clumsy enough to have caused a serious mess...
This computer monitor is the third one I have bought in my life (after an Apple display and a ViewSonic, and a few all-in-one computers in between) and is, by far, the most expensive I ever purchased (mainly for photo retouching and computer graphics) and yet, it’s the only one that has failed so quickly. The customer service at NEC has some shortcomings, so all things considered, I am rather disappointed by this purchase, even though the monitor has, no doubt, great image quality. But does it worth the money? I will see the reliability of this replacement unit, but I am quite convinced now that one can have a good image quality at better price and that I will never buy again a monitor at such a high price, especially if it is a NEC. It does not worth it.
Eric C.
