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The ProTek Prime 1 Year Coverage Plan is a service offered by NewTek that provides extended warranty and enhanced support for your TriCaster TC Mini 4K with Spark IOs. It includes 24x5 email support, priority hardware repair, and remote diagnostic sessions among other benefits.
The Global Support team is available via email from 8am-5pm CST, CET, and ICT, providing 24x5 assistance.
Priority hardware repair means that as a ProTek customer, your hardware repair requests are prioritized. Our technicians may also offer a remote diagnostic session to assist in troubleshooting and diagnosing your hardware issues.
As a ProTek customer, you receive a 25% discount on all classes in the NewTek University portfolio. This provides an opportunity to enhance your skills and knowledge.
Yes, once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.
Review Summary
TriCaster TC Mini 4K with Spark IOs
1 Year
Yes
Yes
Yes
Yes
25%
Become a part of the NewTek family and ensure the seamless operation of your TriCaster TC Mini 4K with Spark IOs. With the ProTek Prime 1 Year Coverage Plan, you're not just purchasing a product, you're investing in peace of mind. NewTek is committed to providing top-tier support, ensuring your video productions are never interrupted.
With ProTek, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. This 24x5 email support ensures that you have a lifeline to expert assistance when you need it most.
Beyond the initial hardware warranty, ProTek offers an extended warranty during the covered period, providing an extra layer of protection for your live production system and accessories.
In the event of hardware issues, ProTek customers receive priority hardware repair. Our technicians may also offer a remote diagnostic session, assisting in troubleshooting and diagnosis, ensuring your hardware is back up and running as quickly as possible.
As a ProTek customer, you also receive a 25% discount on all classes in the NewTek University portfolio, providing an opportunity to enhance your skills and knowledge.
If your warranty period has expired, a reinstatement fee will apply to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.
Choose the ProTek Prime 1 Year Coverage Plan for your TriCaster TC Mini 4K with Spark IOs and experience the NewTek commitment to quality and customer satisfaction.
https://www.vizrt.com/support/vizrt-protek
800-862-7837