NewTek ProTek Ultra 1 Year Coverage Plan for TriCaster 410 Plus, Download

From the moment you invest in the TriCaster 410 Plus, NewTek's ProTek Ultra 1 Year Coverage Plan ensures you have the support and protection you need to keep your live production system and accessories running smoothly. This comprehensive coverage plan is designed to give you peace of mind, knowing that your video production is always in capable hands.

With ProTek, you gain access to our Global Support team 24x5 via email, operating in CST, CET, and ICT time zones. This means you can reach out to our experts for assistance whenever you need it, ensuring your production never misses a beat.

The ProTek Ultra 1 Year Coverage Plan also extends the initial hardware warranty during the covered period, providing you with priority hardware repair services. If you encounter any hardware issues, our ProTek technicians are equipped to offer remote diagnostic sessions, assisting in troubleshooting and diagnosis on a scheduled basis.

As a ProTek customer, you also receive a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills in video production. In case of emergencies, you can access our Global Support 24x7 via telephone, with a target response time of just 1 hour from your initial request. Please note that product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our expedited 4-Hour Service Resolution Goal. All Ultra support inquiries are handled with priority, ensuring you receive the fastest possible service.

To minimize downtime, the ProTek Ultra 1 Year Coverage Plan offers advanced hardware replacement. This means you receive a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange service is provided at NewTek's discretion and can save you significant downtime.

If the warranty period has expired, a reinstatement fee will be applied to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan for TriCaster 410 Plus is your ticket to enhanced confidence, protection, and seamless video production.