NewTek ProTek Ultra 1 Year Coverage Plan for 3Play 3P1, Download

Experience the peace of mind that comes with the ProTek Ultra 1-Year Coverage Plan for 3Play 3P1, a comprehensive support package designed by NewTek. Recognizing the critical role your production plays, NewTek is committed to ensuring your live production system and accessories function flawlessly when it counts.

With ProTek, you gain access to a suite of enhanced coverage services that boost your confidence and provide robust protection. Benefit from Email Support, available 24x5, offering global assistance from our dedicated team operating across CST, CET, and ICT time zones.

The ProTek plan also extends your initial hardware warranty, ensuring your equipment is covered for longer. In the event of hardware issues, ProTek customers are given priority for repairs, minimizing downtime and disruption. Our skilled technicians can also offer Remote Hardware Diagnostic Services, providing expert troubleshooting and diagnosis on a scheduled basis.

As a ProTek customer, you'll enjoy a 75% discount on all NewTek University classes, enhancing your knowledge and skills. In case of emergencies, you'll have 24x7 access to our Global Support via telephone, with a target response time of just 1 hour. Please note that product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Your support inquiries will also be prioritized in our queue, ensuring swift and efficient handling.

To further reduce downtime, we offer an Advanced Hardware Replacement service. Receive a factory reconditioned replacement product instead of waiting for your initial product to be repaired. This advanced exchange service is provided at NewTek's discretion and can save you significant downtime.

The ProTek Ultra 1-Year Coverage Plan for 3Play 3P1 is a reliable solution for maintaining your NewTek live production system and accessories. Please note, if the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the start of the next contract period.