NewTek ProTek Ultra 1 Year Coverage Plan for TriCaster TC1SP, Download

Let NewTek's ProTek Ultra 1 Year Coverage Plan for TriCaster TC1SP, available for download, be your safeguard against unexpected production hiccups. NewTek is committed to ensuring your video productions run smoothly, providing top-tier support to ensure your voice is always heard through your video content. With the ProTek plan, you can enjoy an extra layer of confidence and protection for your NewTek live production system and accessories.

This comprehensive coverage plan offers you access to Global Support via email, operating from 8am-5pm CST, CET, and ICT, ensuring you have a lifeline to expert assistance when you need it. ProTek customers are also given priority for hardware repairs, minimizing downtime and keeping your production on track.

In the event of hardware issues, a ProTek technician can offer a remote diagnostic session, providing troubleshooting and diagnosis assistance on a scheduled basis. This service is designed to help you resolve issues quickly and efficiently, without the need for in-person visits.

The ProTek Ultra 1 Year Coverage Plan also includes a generous 75% discount on all NewTek University classes, offering you the opportunity to enhance your skills and knowledge at a reduced cost.

For urgent issues, ProTek offers 1-Hour Emergency Telephone Support, available 24x7. With a target response time of just one hour from your initial request, you can rest assured that help is always just a phone call away. Please note that product name, serial number, and ProTek ID number are required for telephone assistance.

Striving for excellence in service, our goal is to provide a resolution within four hours of your initial request. All ProTek Ultra support inquiries are handled with priority, ensuring your concerns are addressed promptly.

To further minimize downtime, the ProTek plan offers an Advanced Hardware Replacement service. This means you'll receive a factory reconditioned replacement product instead of having to wait for your initial product to be repaired. This advanced exchange service is provided at NewTek's discretion and can save you significant downtime.

With the ProTek Ultra 1 Year Coverage Plan for TriCaster TC1SP, you can enjoy peace of mind knowing that your live production system is protected and supported by NewTek's dedicated team of experts.