NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 Remote Storage, Download

The ProTek Ultra 1 Year Coverage Plan for NRS16 Remote Storage, Download is a comprehensive support solution designed by NewTek, a leader in live production systems and accessories. This plan is designed to provide you with peace of mind, ensuring your production runs smoothly and your voice is always heard through video.

With the ProTek plan, you gain access to a range of support services, including email support that operates 8am-5pm CST, CET, and ICT. This global support system is available 24x5, ensuring you can reach out to a professional for assistance when you need it most.

One of the key features of the ProTek plan is the extension of the initial hardware warranty during the covered period. This means that your NewTek products are protected for longer, providing you with additional confidence in your equipment.

ProTek customers also benefit from priority hardware repair, reducing downtime and ensuring your production can continue with minimal disruption. In addition, the ProTek technician may offer a remote diagnostic session to assist in troubleshooting and diagnosis of your hardware issues. This service is provided on an as-needed and scheduled basis, offering you expert assistance right when you need it.

The ProTek plan also includes a 75% discount on all classes in the NewTek University portfolio, providing you with an opportunity to enhance your skills and knowledge.

For urgent issues, the ProTek plan offers 1-hour emergency telephone support, available 24x7. This service is provided in English and requires your product name, serial number, and ProTek ID number for assistance.

The ProTek plan aims to provide a resolution within four hours of your initial request, demonstrating NewTek's commitment to efficient and effective service.

With the ProTek plan, you also gain access to the priority queue for support inquiries, ensuring your issues are addressed promptly.

The advanced hardware replacement feature of the ProTek plan can significantly reduce downtime by providing a factory reconditioned replacement product instead of requiring you to return your initial product for repair. This service is provided at NewTek's discretion.

Please note that the NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan for NRS16 Remote Storage, Download is a robust support solution designed to ensure your NewTek products and productions run smoothly and efficiently.