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NewTek ProTek Ultra 1 Year Coverage Plan for NRS8 Remote Storage, Download

SKU: NUPTU0000040 MFR: PTU-000000040
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Key Features

  • Get comprehensive coverage with this NewTek ProTek Ultra 1-year service plan.
  • Enjoy 24/7 support via phone & chat, plus email (24/5) for your NewTek system.
  • Prioritized hardware repair ensures minimal downtime with this service coverage.
  • Advanced hardware replacement keeps your workflow smooth with this NewTek warranty.
  • Remote diagnostics offer quick resolutions; expedited 4-hour service resolution goal.
  • Save 75% on NewTek University classes, enhancing your skills & system knowledge.
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Review Summary

NewTek ProTek Ultra Specifications

  • Compatibility

    NRS8 Remote Storage

  • Duration

    1 Year

  • Email Support 24 x 5

    Yes

  • Priority Hardware Repair

    Yes

  • Chat Support 24 x 5

    Yes

  • Remote Hardware Diagnostic Services

    Yes

  • Discount on NewTek University classes

    75%

  • 1-Hour Telephone Support 24 x 7

    Yes

  • Expedited 4-Hour Service Resolution Goal

    Yes

  • Priority Queue for Support Inquiries

    Yes

  • Advanced Hardware Replacement

    Yes

About NewTek ProTek Ultra

Are you seeking peace of mind for your NewTek live production system and accessories The ProTek Ultra 1 Year Coverage Plan for NRS8 Remote Storage, Download is designed to provide you with comprehensive support and protection. NewTek is committed to ensuring your production runs smoothly, and this coverage plan is an extension of that commitment.

With this plan, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. Our dedicated team is ready to assist you with any issues or queries you might have, ensuring your voice through video is always heard.

The ProTek Ultra plan also includes an extension of the initial hardware warranty during the covered period. This means that your NewTek equipment is protected for longer, giving you added confidence in your production setup.

One of the standout features of this plan is the Priority Hardware Repair service. As a ProTek customer, your hardware repair requests will be prioritized, minimizing downtime and keeping your production on track. In addition, our technicians may offer a remote diagnostic session to assist in troubleshooting and diagnosing your hardware issues, providing you with expert guidance when you need it most.

The ProTek Ultra plan also offers a 75% discount on all classes in the NewTek University portfolio, providing you with an opportunity to expand your knowledge and skills at a reduced cost.

In case of emergencies, you'll have 24x7 access to our Global Support via telephone, with a target response time of just 1 hour from your initial request. English language support is available, and all you need to access this service is your product name, serial number, and ProTek ID number.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Plus, all your Ultra support inquiries will be expedited with our Priority Queue for Support Inquiries.

The Advanced Hardware Replacement feature is designed to reduce downtime by providing a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange service is provided at NewTek's discretion and saves you significant downtime.

Please note that the NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.

NewTek ProTek Ultra Features

  • Email and Chat Support 24/5
  • Extended Warranty
  • Priority Hardware Repair
  • Remote Hardware Diagnostic Service
  • 75% Discount on NewTek University Classes
  • 1-Hour Emergency Telephone Support 24x7
  • Expedited 4-Hour Service Resolution Goal
  • Priority Queue for Support Inquiries
  • Advanced Hardware Replacement

Warranty Information

This product has a limited warranty of 12 months.

Key Features

  • Get comprehensive coverage with this NewTek ProTek Ultra 1-year service plan.
  • Enjoy 24/7 support via phone & chat, plus email (24/5) for your NewTek system.
  • Prioritized hardware repair ensures minimal downtime with this service coverage.
  • Advanced hardware replacement keeps your workflow smooth with this NewTek warranty.
  • Remote diagnostics offer quick resolutions; expedited 4-hour service resolution goal.
  • Save 75% on NewTek University classes, enhancing your skills & system knowledge.

What's in the box:

  • NewTek ProTek Ultra 1 Year Coverage Plan (Download)