NewTek ProTek Ultra 1 Year Coverage Plan for NRSD Remote Storage, Download

Enhance your NewTek live production system and accessories experience with the ProTek Ultra 1 Year Coverage Plan for NRSD Remote Storage, Download. Designed to provide you with unparalleled support and peace of mind, this plan ensures your production never misses a beat.

With ProTek, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. This dedicated team is committed to providing prompt and efficient assistance, ensuring your queries are addressed promptly.

The ProTek plan extends the initial hardware warranty during the covered period, offering you an added layer of protection. As a ProTek customer, you'll also enjoy priority hardware repair, minimizing downtime and keeping your production on track.

In the event of hardware issues, our ProTek technicians may offer a remote diagnostic session. This service, provided on an as-needed and scheduled basis, assists in troubleshooting and diagnosis, ensuring your hardware performs optimally.

As a ProTek customer, you'll also receive a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills.

Our 1-Hour Emergency Telephone Support offers 24x7 access to ProTek Global Support. With a target response time of just 1-hour from the initial request, you can rest assured that help is always at hand. Please note, product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Your support inquiries are also prioritized with our Priority Queue for Support Inquiries, ensuring expedited handling of all Ultra support inquiries.

To further reduce downtime, we offer Advanced Hardware Replacement. Receive a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange service, provided at NewTek's discretion, saves you significant downtime. Please note, NewTek Remote Storage is not eligible for Advanced Exchange.

If the warranty period has expired, a reinstatement fee will be applied to provide ProTek coverage. Once in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.

Choose the ProTek Ultra 1 Year Coverage Plan for NRSD Remote Storage, Download, and experience the ultimate in support and protection for your NewTek products.