NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 30.4TB SSD with 4x 10GbE

Become a part of the NewTek family and experience unparalleled support for your NRS16 30.4TB SSD with 4x 10GbE, with the ProTek Ultra 1 Year Coverage Plan. NewTek is committed to ensuring your video production process is smooth and uninterrupted, providing top-tier support to ensure your voice is always heard through your videos.

With the ProTek plan, you can enjoy enhanced coverage, giving you added confidence and protection for your live production system and accessories. Benefit from our email support, available 24x5, offering global access to our dedicated team. Our support operates across multiple time zones, including CST, CET, and ICT, ensuring we're available when you need us.

The ProTek plan extends your initial hardware warranty, providing you with priority hardware repair services. If you encounter any hardware issues, our ProTek technicians are equipped to offer remote diagnostic sessions, assisting in troubleshooting and diagnosis on a scheduled basis.

As a ProTek customer, you'll also receive a 75% discount on all NewTek University classes, expanding your knowledge and skills. In case of emergencies, you'll have 24x7 access to our Global Support via telephone, with a target response time of just 1 hour. Please note, product name, serial number, and ProTek ID number will be required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our expedited 4-hour service resolution goal. All ProTek support inquiries are prioritized, ensuring expedited handling.

To minimize downtime, we offer advanced hardware replacement. Receive a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange service, provided at NewTek's discretion, can save you significant downtime. Please note, NewTek Remote Storage is not eligible for Advanced Exchange.

If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.

Choose the ProTek Ultra 1 Year Coverage Plan for your NRS16 30.4TB SSD with 4x 10GbE and experience the NewTek difference.