NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 120TB SSD with 4x 10GbE

A comprehensive solution for your production needs, the ProTek Ultra 1 Year Coverage Plan for NRS16 120TB SSD with 4x 10GbE is designed to provide you with unparalleled support and peace of mind. NewTek, a leader in live production systems and accessories, is committed to ensuring your video productions run smoothly and without interruption.

Opting for the ProTek enhanced coverage plan offers you a host of benefits. You gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT, ensuring your queries are addressed promptly.

The ProTek plan extends your initial hardware warranty, giving you added protection during the coverage period. As a ProTek customer, you also enjoy priority hardware repair, minimizing downtime and keeping your production on track.

Our remote hardware diagnostic service, provided on an as-needed and scheduled basis, allows a ProTek technician to assist in troubleshooting and diagnosing your hardware issues remotely. This service is designed to provide quick and efficient solutions to your technical problems.

As a ProTek customer, you also receive a 75% discount on all NewTek University classes, enhancing your knowledge and skills in the field.

Our 1-Hour Emergency Telephone Support offers 24x7 access to ProTek Global Support, with a target response time of just 1 hour from your initial request. This service requires your product name, serial number, and ProTek ID number for assistance.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Your support inquiries also receive expedited handling with our Priority Queue for Support Inquiries.

The Advanced Hardware Replacement feature reduces downtime by providing a factory reconditioned replacement product instead of requiring you to return your initial product for repair. This advanced exchange is provided at NewTek's discretion.

Please note that NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you may upgrade or downgrade your services at the start of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan for NRS16 120TB SSD with 4x 10GbE is a comprehensive support and protection plan designed to keep your production running smoothly.