NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 160TB HDD with 4x 10GbE

When it comes to safeguarding your NewTek NRS16 160TB HDD with 4x 10GbE, the ProTek Ultra 1 Year Coverage Plan offers an unparalleled level of protection and support. NewTek is committed to ensuring your video production runs smoothly, providing top-tier support services to ensure your voice is always heard through your video content.

With the ProTek plan, you gain access to a suite of enhanced coverage services designed to instill confidence and provide comprehensive protection. This includes Email Support, available 24x5, allowing customers worldwide to reach out for assistance between 8am-5pm CST, CET, and ICT.

The ProTek plan also extends the initial hardware warranty, ensuring your NRS16 160TB HDD with 4x 10GbE remains covered for an extended period. ProTek customers are given priority when it comes to hardware repairs, minimizing downtime and ensuring your production stays on track.

In the event of hardware issues, a ProTek technician can provide a remote diagnostic session, assisting in troubleshooting and diagnosis. This service is scheduled as needed, ensuring you have support when you need it most.

Additionally, ProTek customers receive a 75% discount on all NewTek University classes, providing an opportunity to expand your knowledge and skills.

The ProTek plan also includes 1-Hour Emergency Telephone Support, available 24x7. With a target response time of just 1 hour, you can rest assured knowing help is just a phone call away. Please note, product name, serial number, and ProTek ID number are required for telephone assistance.

The ProTek plan aims to provide a resolution within four hours of your initial request, with a dedicated Priority Queue for Support Inquiries ensuring expedited handling of all Ultra support inquiries.

To further reduce downtime, the ProTek plan offers an Advanced Hardware Replacement service. This means you'll receive a factory reconditioned replacement product instead of having to return your initial product for repair. This advanced exchange service is provided at NewTek's discretion and is designed to save you significant downtime.

Please note, NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the start of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan for NRS16 160TB HDD with 4x 10GbE is a comprehensive protection plan designed to ensure your NewTek live production system and accessories run smoothly, providing you with peace of mind and the support you need when you need it most.