NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 30.4TB SSD Expansion Chassis

Why settle for less when you can have the best With the ProTek Ultra 1 Year Coverage Plan for NRS16 30.4TB SSD Expansion Chassis, you can ensure your NewTek live production system and accessories are always ready to deliver top-notch performance. This comprehensive coverage plan is designed to provide you with peace of mind, knowing that your production is in safe hands.

With ProTek, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. This means you can reach out to us for assistance whenever you need it, ensuring that your production never misses a beat.

One of the key features of the ProTek coverage plan is the extension of the initial hardware warranty during the covered period. This means that your NRS16 30.4TB SSD Expansion Chassis is protected for an additional year, giving you more time to focus on what matters most - your production.

ProTek customers also receive priority hardware repair, reducing the time you spend waiting for your equipment to be fixed. In addition, our ProTek technicians may offer a remote diagnostic session to assist in troubleshooting and diagnosing your hardware issues. This service is provided on an as-needed and scheduled basis, ensuring that you receive the help you need when you need it.

As a ProTek customer, you'll also receive a 75% discount on all classes in the NewTek University portfolio, enhancing your skills and knowledge in the field.

Our 1-Hour Emergency Telephone Support offers 24x7 access to ProTek Global Support via telephone, with a target response time of just 1-hour from your initial request. This service is provided in English and requires your product name, serial number, and ProTek ID number for assistance.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Your inquiries will also be handled on a priority basis with our Priority Queue for Support Inquiries.

To minimize downtime, we offer Advanced Hardware Replacement. This means you'll receive a factory reconditioned replacement product instead of having to wait for your initial product to be repaired. This advanced exchange is provided at NewTek's discretion.

Please note that NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.

Choose ProTek Ultra 1 Year Coverage Plan for NRS16 30.4TB SSD Expansion Chassis and experience the peace of mind that comes with knowing your production is protected.